Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.04

4.0 Rating 915 Reviews

77 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 915 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“First experience with the Activity Superstore. I had signed up for emails and had a discount code from doing so which was an added bonus when I paid for my chosen activity. The Activity Superstore staff were extremely helpful throughout the booking process and kept in contact every step of the way even after my booking was confirmed to check everything was ok, which I really appreciated. Very organised, polite, professional company. Will definitely be booking more activities for myself and as presents in the future. Really impressed. Would recommend. 5*”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with your first purchase with us, and that our customer service team were so helpful in assisting with any queries that you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Easy to activate the voucher but when we tried to book the experience the venue told us the voucher wasn’t valid for weekends. When we challenged this they said they had no availability on any of the dates we wanted. Obviously not the fault of Activity Superstore but it seems the venue didn’t want to fulfill their part of the arrangement.”

Helpful Report

Posted 1 year ago

Hi, Thank you for sharing your feedback. Upon thorough investigation, I can confirm that the experience you possess is noted as ‘available Sunday to Friday, subject to availability.’ This information is presented both at the time of purchase and upon validation of your voucher. I can only apologise for any oversight in this matter. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“I love Activity superstores , easy to order , arrives on time , prices excellent , lots of choices ,”

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Posted 1 year ago

“Very easy to use and quick to reply to my questions I had about the voucher”

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Posted 1 year ago

“Great customer service. Thanks again”

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Posted 1 year ago

“We were originally bought an afternoon tea for Christmas and we exchanged this for a nicer afternoon tea more local to us and it was lovely. Nice selection of sandwiches and cakes. Good selection of teas”

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Posted 1 year ago

“Very easy to activate my voucher and organise our event”

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Posted 1 year ago

“Easy to activate didn’t need to contact customer service. Great value for money would definitely use again”

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Posted 1 year ago

“Great experience & easy to sort out. Great day had.”

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Posted 1 year ago

“Was easy to book looking forward to the break”

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Posted 1 year ago

“Excellent service. Quick and easy. Good customer support for assistance when needed”

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Posted 1 year ago

Hi Liz, Thank you for your positive feedback! 🙂 We are thrilled you were so happy with the level of service you received. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Booked my chosen experience without any issue. All very straight forward easy to use and a pleasure to receive. Would definitely recommend.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your positive feedback! 🙂 We are very glad you found booking your experience to be easy, and you were happy with this. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Easy, simple and good experience”

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Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very glad you found purchasing this to be easy and enjoyed your experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“We were gifted an steam train experience and afternoon tea by our daughter, we chose East Somerset Railway, a fantastic day with knowledgeable and helpful volunteers- would highly recommend.”

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Posted 1 year ago

Hi Maxine, Thank you for your 5 star feedback! 👍✨ We are very glad that you were happy with your steam train and afternoon tea experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Had a few issues regarding my purchases & needed some help with an exchange due to location & were unable to find a place nearby for my chosen gift for my mum but the customer services team were excellent with sorting out an exchange for me & even told us there personal experiences with the new choice in experience we had chosen & how we would love it! Thank you so much for the help!”

Helpful Report

Posted 1 year ago

Hi Sophie, Thank you for your wonderful feedback! 🙌 We are very glad that you were happy with your purchases, and that our customer service team was able to assist you with any queries that you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Team very helpful sorting a date for us, thanks.”

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Posted 1 year ago

Hi Kev, Thank you for your positive feedback! 🙂 We are very pleased you were happy with the level of customer service you received. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Great customer service Found the website quite stressful and confusing at times”

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Posted 1 year ago

Hi, Thank you for taking the time to share your feedback. We are delighted to hear that you were pleased with the level of customer service you received. However, we sincerely apologise for any difficulties you encountered whilst using our website. Your input is invaluable to us, and we appreciate all forms of feedback as they contribute significantly to our efforts to enhance and improve our services. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Activity superstore are very professional. Experience was amazing mega value for money. Process was easy to follow. Would definitely recommend this company”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 😎 We are very glad you were happy with the level of service you received on this occasion. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“The voucher redemption process was easy and quick. Unfortunately however, my voucher expires this week and I have been unable to book a suitable location for my Segway experience. All of the locations in my area are either not possible for me to make it, or are too far away. Which means I am likely going to be unable to book the Segway experience and lose the voucher.”

Helpful Report

Posted 1 year ago

Hi Ronald, Thank you for sharing your experience. We are delighted to hear that your voucher redemption process was swift. However, upon further investigation it appears that we did not receive any prior communication from you regarding challenges in finding a suitable location or booking your experience. It is worth noting that your voucher remains valid for 12 months, and we did not receive any correspondence from you until just 6 days before the expiry date. Please be aware that for this experience, we recommend a booking lead time of 4 to 6 weeks. If you still intend to use your voucher, you do have the option to extend its validity for an additional 6 months by logging into usemygift.com, subject to a fee. We appreciate your understanding and look forward to assisting you further. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

“Very helpful when I contacted with questions about how to use the voucher I was given as a gift.”

Helpful Report

Posted 1 year ago

Hi, Thank you for your kind feedback! 🥰 We are very pleased that you found our customer service team to be helpful in assisting with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 1 year ago

Activity Superstore Ltd is rated 4.0 based on 915 reviews