Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Rating: 4.12

4.1 Rating 817 Reviews

80 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

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4.1

Based on 817 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There is little choice in my area or surrounding areas”

Helpful Report

Posted 5 months ago

Hi Vivienne, Thank you for taking your time to share your feedback. I can only apologise for any dissatisfaction regarding the range of locations on your voucher. Upon investigation, I have identified a location within 5 miles of your address where you can book your experience. Should you require assistance in making the booking, our customer service team are happy to assist. Alternatively, they can also help you explore the option of exchanging your voucher for a more suitable experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“The voucher redemption process was easy and quick. Unfortunately however, my voucher expires this week and I have been unable to book a suitable location for my Segway experience. All of the locations in my area are either not possible for me to make it, or are too far away. Which means I am likely going to be unable to book the Segway experience and lose the voucher.”

Helpful Report

Posted 5 months ago

Hi Ronald, Thank you for sharing your experience. We are delighted to hear that your voucher redemption process was swift. However, upon further investigation it appears that we did not receive any prior communication from you regarding challenges in finding a suitable location or booking your experience. It is worth noting that your voucher remains valid for 12 months, and we did not receive any correspondence from you until just 6 days before the expiry date. Please be aware that for this experience, we recommend a booking lead time of 4 to 6 weeks. If you still intend to use your voucher, you do have the option to extend its validity for an additional 6 months by logging into usemygift.com, subject to a fee. We appreciate your understanding and look forward to assisting you further. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“Queries are not responded to thoughtfully or helpfully. Rather than telling me that the insurance waiver cost varies by location, tell me the range of changes that I may encounter. Rather than telling me to find a location and then I'll be told which cars are available, tell me which cars are available at each location so that I can decide where to book. In each case you'd have prevented the need for yet another email”

Helpful Report

Posted 4 years ago

Hello Wayne, Thank you for taking the time to share your feedback. I am sorry to hear that you are disappointed with the responses you are receiving, this is never what we would want our customers to feel. The damage waiver does vary depending on the venue and typically ranges between £20 and £35. With the cars it is harder as most will offer a range of cars but these cannot be guaranteed as this can change day to day. We do not have a list of all cars at each location on each date I am afraid so we do tend to ask for your preference so we can check for you. Kind regards Activity Superstore

Posted 4 years ago

“Did not know we had to pay extra for a weekend £50, and we were given a choice of 6 cars which were not the ones we were looking forward to driving on the website it said you have a choice of over 12 cars.”

Helpful Report

Posted 4 years ago

Good morning Stephen, Thank you for taking the time to leave your review. I am sorry to hear that you were disappointed with the choice of cars and the weekend supplement. Most weekend charges are around £25 so I believe you have included the optional damage waiver in the costs stated. All venues will vary with their car choice but most have a good range, however if these cars are being repaired or are fully booked for that date, this could be where the availability becomes a little more limited. Thank you again for taking the time to leave your feedback and I hope you enjoyed your day nonetheless. Kind regards Activity Superstore

Posted 4 years ago

“Found activity very difficult to book as not an easy to use web site. Feel really conned as bought an extra person for the activity and got charged full price. If I had gone back to the main web site I would have got the activity for half the price.”

Helpful Report

Posted 4 years ago

Hello Robert Thank you for taking the time to leave your feedback. I am sorry to hear that you are unhappy with your exchange, however I cannot see that you have contacted us at any point to question this or make us aware of how you felt. When exchanging we are only able to exchange to a full priced activity which is why we have a dedicated exchanges page. The reason for this is that the promotional vouchers have further restrictions in place that the full price vouchers may not have, such as less locations and cannot be extended. If you wish to contact me directly, I will be happy to discuss this further with you if you wish me to email me at Reviews@activitysuperstore.com. Kind regards Activity Superstore

Posted 4 years ago

“Ridiculously complicated method of booking a spa, linking through the store to be told the deal you brought for £47 is £114. Then logout, try again, same thing happens the go back to orignal log in again, to be taken through to the spa providers email and actually book for the fee paid. But there website was poor to as kept changing my chosen treatment. Overall will not be using again.”

Helpful Report

Posted 5 years ago

Hi Emma, Thank you for your feedback. I would be interested in speaking with you further about this to find out which website you were using, ours or the spa’s. That way we can look to make instructions clearer or improve the website where necessary. Please do get in touch with myself. Kind regards Charlotte Activity Superstore

Posted 5 years ago

“Had to make several calls just to transfer a date & was charged extra!”

Helpful Report

Posted 5 years ago

Hello Adam Thank you for your review. I am sorry to hear that you had to make several calls to us, usually we try to resolve any query on the first point of contact, so I can only apologise that this was not the case in your situation. With most of our bookings once booked, we are unable to make any amendments, therefore this may be the reason for the charge. Kind regards Charlotte Activity Superstore

Posted 5 years ago

“The entry price of the activity we chose (York Chocolate Story) was significantly less than the price my sister had paid for the activity as a present for us. Extremely complicated to transfer the balance to another activity and an admin fee payable makes this a rip off!”

Helpful Report

Posted 6 years ago

Thank you for taking the time to leave your review. I am sorry to learn that you felt your activity was not value for money. If you could kindly contact me with your voucher number, I will be happy to look into this for you. Activity Superstore Ltd

Posted 6 years ago

“Gvien a 'Unique Places to stay' voucher for Christmas giving B&B for 2 for a night. Only about 5 places within driving distance, not unique at all, cheaper if we had booked direct. Instead you have to book 2 weeks in advance and it has taken 4 days of trying B&B's and then the customer service department to secure a booking for the day we wanted - and a surcharge had to be paid for a king sized bed as we didn't want twin beds. Not even gone yet and already cheesed off. Nice idea but don't bother - really.”

Helpful Report

Posted 7 years ago

Dear Reviewer Thank you for taking the time to leave your review. I am sorry to hear that you have not been happy with the service you have received thus far. We do try and ensure we have as many venues as possible to cover all areas and I can only apologise if the locations were not suitable for you. Furthermore if an upgraded room is booked, the upgrade fee would be payable with the hotel directly. I hope you are able to have a lovely time when you go. Thank you and kind regards. Charlotte Howland Activity Superstore Ltd

Posted 7 years ago

Activity Superstore Ltd is rated 4.1 based on 817 reviews