Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.02

4.0 Rating 920 Reviews

77 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 920 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“BE AWARE do not waste your time using this company. Liverpool FC Tour bought as a present for my son over 12 months ago & after trying to book this tour at least 6 times we were given excuse after excuse & as yet have not been given a refund. Please do not waste your time & hard earned cash on this unprofessional outfit!”

Helpful Report

Posted 8 years ago

“THE 'GO TO' COMPANY..... if you want to be ripped off. I am in dispute with them because I was not able to book anything at a time or place I wanted. One hotel would not take a booking using an ASS voucher until next year, although they would if I booked direct (and at much lower cost). Because I have 'exchanged my voucher' they refuse to give me refund. Now they send me a request to review a 'chocolate experience' I never went on. What a shambles! Reporting them to Trading Standards, BBC's Watchdog, Rogue Traders and anyone else I can think of. Avoid, and save yourself a lot a of hassle and headaches.”

Helpful Report

Posted 6 years ago

“If I could give a negative score I would. Save your money and give people the cash for presents, you are literally pouring money down the drain using this company. I used their phone line to exchange a voucher. The male in the phone was beyond slow and utterly useless. Now I see my phone charges I know why! No where do I see these phone charges advertised on the website. Beyond unprofessional straight up daylight robbery. What a joke of a company”

Helpful Report

Posted 7 years ago

Thank you for your review. I am sorry to hear of your dissatisfaction. Usually exchanging a voucher is very easy and straight forward and can even be done online. Therefore I can only apologise that this took quite some time and resulted in a larger than expected phone bill. If you would like to send me your voucher number and itemised phone bill, I will be happy to look into this further for you. I look forward to hearing from you. Kind regards Charlotte Howland

Posted 7 years ago

“I would give them a negative rating but that's not an option. No support line on Sat and Sun, shocking booking system, properties far from the advertised standard, etc. After a night in what was allegedly a double bed and a shower for a 3 year old size rather than an average size adult, we found out our afternoon tea was used. Not by us though. We ended up having to pay for it again or not going. Experience out of hell.definitely not a relaxing weekend.”

Helpful Report

Posted 7 years ago

Hello Maria I am very sorry to hear of your disappointment with your stay and the issues you have had with your Afternoon Tea. I regret that our offices are closed over the weekend, however we have not been contacted since to raise the complaint. If you would kindly contact us we will be happy to take note of your complaint and raise this with the venue in question. I look forward to hearing from you. Kind regards Charlotte Howland

Posted 7 years ago

“Possibly the most frustrating experience of my life was dealing with this appalling company. Customer service? Ring the number and it directs you to their website...no call held in a queue, no leaving a message, no ring back, no customer service. Only give their vouchers as a gift if you really can't stand the person.”

Helpful Report

Posted 7 years ago

Hello I am sorry that you have had problems contacting us. We have a phone number that provides near enough all the information you could need. However if you would prefer to speak to someone over the phone, please call us on 0371 384 1025, where an advisor will be more than happy to help. Kind regards Charlotte Howland

Posted 7 years ago

“This is the worst company I've ever dealt with. Slipshod and uncaring. Someone gave us a race day experience - it turned out that the races weren't running during the period of the vouchers validity. That began a 2 year Saga of pain that whilst still ongoing is near the end - it was easier getting through rogue militia positions in the Balkans war than battling this bunch! Throughout our ordeal it felt like the company relies on selling activities that are then not taken to make as much profit as they can - so they make it as difficult as they can in the hope you'll give up.”

Helpful Report

Posted 7 years ago

Thank you for letting me know your experience. I am sorry for the trouble that you have had, however the races normally offer very good avalaibity, therefore I am unsure why you have had any trouble booking. If you would like to contact me directly on 0371 384 1025 with your voucher number, I will be happy to look into this for you. I look forward to hearing from you. Thank you. Charlotte Activity Superstore Ltd

Posted 7 years ago

“Don’t waste your money The wife received a voucher from our son for Mother’s Day. Followed the instructions to register with the activation number and obtain the unique voucher number. This all went fine. Chose a venue for a lunch but then found out it was only available to use in the evening, as it would be a 100 mile round trip decided we did not want to do this. Contacted Activity Superstore who advised me what to do to choose alternative. Chose alternative venue for an afternoon tea and all seemed well until I received an email from Activity Superstore who advised me that my chosen venue would be closing for business before my chosen date and that I should choose an alternative. Chose an alternative venue for afternoon tea and was advised that I needed to book direct. Rang the venue to be advised that they did not recognise the voucher code and that I should contact Activity Superstore. Contacted Activity Superstore who said they would sort it out. Did not hear anything for a couple of weeks so rang the venue again who confirmed that no one had been in contact with them. I again contacted Activity Superstore who asked me to let them have suitable dates and they would sort it out for me. After almost 2 months no further response from Activity Superstore despite several chasing emails to which one only receives an auto response advising that they respond within 2 days. Unfortunately you cannot ring them and purely reliant on whether they decide to respond to an email. If you get an email response from either a Katie, Jaz, May or Millie don’t believe anything they tell you as it will be pure fiction. Happy to take the money but not provide the gift.”

Helpful Report

Posted 5 months ago

“Worst experience ever, once we redeemed our voucher we were passed to OMG hotels to organise booking, by far one of the worst companies I have ever dealt with, took them a year to organise a booking due to no availability, had to pay extra, then cancelled our booking the night before, was a present for my wife, still owe us money”

Helpful Report

Posted 5 months ago

“Dont shop with Activity Superstore, They rip people off! They keep your money and don't give you what you have paid for and ignore your emails. This is what they have done on us and other people too i have now found out on the Internet.”

Helpful Report

Posted 6 months ago

“Dont shop with Activity Superstore, They rip people off! They keep your money and don't give you anything in return and ignore your emails. This is what they have done on us and lots of other people too i have now found out. They are scammers.”

Helpful Report

Posted 6 months ago

“Customer services refused to help with an expired voucher. Only a few months out of date, but absolutely no flexibility from this company. They give a short 18 months validity, when UK Government recommends minimum 2 years and other countries such as Ireland require 5 years. I hope anyone reading these reviews will note that all positive reviews are related to the voucher purchases (they are very happy to take your money), but all negative reviews are related to using the vouchers. Don't waste your money or place the recipient of your gift in a difficult position. The chances are that your money will just build the profits of this company and not be used by your friend or relative.”

Helpful Report

Posted 9 months ago

“A complete waste of time and money and so embarrassing to have to explain to the gift giver that it was useless. The way you have to book, you have better odds of winning the lottery. Your good friend pays them an amount of money and they are supposed to deliver you the experience, however in order to book you have to guess when they might have availability for three dates and times, then they go off and check for about 48 hours and then they say ‘ sorry, wrong guess again’ so you have another go and guess what? wrong again. You get fed up and ask if they would like to tell you when your experience might be available within a 100 mile radius of your home and they send you emails back that list a few in perhaps the Isle of Man or in Devon if you live in Scotland. The whole business model is based on people giving up and carrying on with their life before the whole booking experience drives them insane and then they pocket your friends lovely gift money and make a lovely profit. Well done activity superstore, eventually your poor service will finish you off through disgruntled customer word of mouth. Rake it in while you can as it’s not long before your company disappears into dust just like a large percentage of your vouchers do.”

Helpful Report

Posted 1 year ago

“A complete waste of time and money! Absolutely awful. Booked a 'James Bond' driving experience and paid extra to upgrade it. We arrived on the day (after travelling some distance) and were told that our voucher was invalid and we could not participate. Attempted to contact customer service on the day and they were unavailable by email, live chat and no phone number so we had to go home disappointed. Tried to fix the problem a few days later to rebook / get a refund and was met with a completely blank wall, refusing to take responsibility and passing it off to another company.”

Helpful Report

Posted 1 year ago

“Great purchasing experience. Was happy with the offer I purchased plus I got a free activity upon purchasing which was a fab added bonus. Happy customer.”

Helpful Report

Posted 4 years ago

“Bought as a gift. They are delighted.”

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Posted 4 years ago

“What do you get for the woman who has everything? Answer - a voucher to get up close and personal with small furry creatures. Which is what I got for my wife and I'm now a superhero. Thank you Activity Superstore Ltd.”

Helpful Report

Posted 5 years ago

“I absolutely love Activity Superstore and all it has to offer. Very affordable amazing experiences. They are my first port of call when it comes to gift experiences. Thank you for saving my life so many times!”

Helpful Report

Posted 6 years ago

“Great range of experiences and excellent customer service!”

Helpful Report

Posted 6 years ago

“Excellent service easy to book and a joy to participate in a great experience. Highly recommend and if you get stuck speak to Charlotte”

Helpful Report

Posted 6 years ago

“Tried to book a karting race for 2 experience given to us as a gift. We are still waiting for them to confirm booking since 13/8/18. Tried to web chat with them several times to resolve the issue, always unavailable despite being well within opening times. Still waiting for replies to at least 3 email enquiries. Unable to contact anyone by phone either. I expect we will receive a reply after the voucher has expired. Totally unacceptable!!”

Helpful Report

Posted 6 years ago

Activity Superstore Ltd is rated 4.0 based on 920 reviews