Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.01

4.0 Rating 931 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 931 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“Very happy with the service provided”

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Posted 3 months ago

“I could not find the recipient details section when booking an E Voucher. Both addresses are my own I contacted you and was asked to sent the recipient details, so the voucher could be sent TO MY EMAIL!!!!. This has been sent to me. What a system! An unhappy customer.”

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Posted 3 months ago

“The activities they offer are great value for money. They offer a vast variety of locations which is really helpful. I keep returning time after time”

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Posted 3 months ago

“Shocking do not use. Take forever for customer services to get back to you and you are unable to view any information about venues unless you activate the pass. You then have to go into each one individually to find out the t&cs. I have spent nearly 2 weeks trying to book this and I am now requesting a refund.”

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Posted 3 months ago

“Thanks to lilograce75 - @ gmail . com, I got my money back,”

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Posted 3 months ago

“This company are absolutely useless. They took my payment method's billing address and automatically applied it as the recipient address without giving me a chance to confirm the details before taking the payment. I sent the correct details by email but by the time they got back to me (days later) the voucher had already been delivered to me. They did eventually get another sent out to my recipient but this was now late for their birthday and my gift message wasn't included so they didn't know it was from me. I won't use Activity Superstore again.”

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Posted 3 months ago

“TERRIBLE. I WANT A REFUND”

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Posted 4 months ago

“Excellent choice. Very easy to order and arrived promptly.”

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Posted 4 months ago

“This firm drained my trading account overnight, but Francis*Olivia*771*@*gmail*.com fought and returned my money.”

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Posted 4 months ago

“Absolutely appalling service. Paid £7.99 for next day delivery on their website on April 3rd. It’s now April 6th and it still hasn’t arrived. No tracking number on order confirmation and no phone number to contact them. Indifferent customer service on email. Have requested a refund as I can no longer use the voucher due to its lateness and have had no response. I should have read the shockingly bad reviews before I bought this ‘activity’”

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Posted 4 months ago

“Not recievdd voucher as yet”

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Posted 5 months ago

Thank you for your review and flagging this to us. I can see that you have also contacted us and we have resent your e-voucher. As this has now been sent twice, I would suggest checking your junk or spam folders but if you still don't have the voucher, please come back to us and will post one for you on this occasion. Best Wishes

Posted 4 months ago

“I've been trying to sort out a mistake I did with a email I can't get this sorted till Monday so I'm not happy so I'm trying to get this sorted as this is a gift and I've paid with PayPal I may need to have a refund and do it all again”

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Posted 5 months ago

“Advertised a gourmet getaway overnight absolute joke. Nothing more than an average 3 course dinner. Reported to trading standards for misleading and false advertising”

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Posted 5 months ago

“It difficult to find out the terms of the voucher. Details are not confirmed until purchase is complete. I contacted customer service to find out but did not receive clear information and was first told to complete the purchase first, after following up again I did receive some information confirming that the hotel could only be booked Sunday to Thursday, this information is not provided on the website or if it is, it it's not easily available. The voucher also stated that the hotel was for 1 or 2 nights stay, for all 5 hotels that I checked all were for 1 night. It's very difficult to know what is on offer and included with the voucher.”

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Posted 5 months ago

“We have not yet recieved the item”

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Posted 6 months ago

“NEVER ANY AVAILABILITY Tried to book one of their driving experiences multiple times. Despite repeatedly trying to book the experience there was never any availability in a location within a reasonable distance to where I live despite extending my search area substantially. The voucher validity was extended after a payment but still I could not book the experience. I was advised by customer support to look in the North of the county which is hundreds of miles away from where we live. The company now refuse to extend the voucher again referring to their terms and conditions. Will not use them again and will not refer them to anyone.”

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Posted 6 months ago

“Easy enough to do, given as a gift, havent had any feedback as yet re: the actual afternoon tea as this has not yet been booked up. Would use again :)”

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Posted 7 months ago

“Bought a voucher for a present. The process was straightforward. Thanks”

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Posted 7 months ago

“Don’t waste your money The wife received a voucher from our son for Mother’s Day. Followed the instructions to register with the activation number and obtain the unique voucher number. This all went fine. Chose a venue for a lunch but then found out it was only available to use in the evening, as it would be a 100 mile round trip decided we did not want to do this. Contacted Activity Superstore who advised me what to do to choose alternative. Chose alternative venue for an afternoon tea and all seemed well until I received an email from Activity Superstore who advised me that my chosen venue would be closing for business before my chosen date and that I should choose an alternative. Chose an alternative venue for afternoon tea and was advised that I needed to book direct. Rang the venue to be advised that they did not recognise the voucher code and that I should contact Activity Superstore. Contacted Activity Superstore who said they would sort it out. Did not hear anything for a couple of weeks so rang the venue again who confirmed that no one had been in contact with them. I again contacted Activity Superstore who asked me to let them have suitable dates and they would sort it out for me. After almost 2 months no further response from Activity Superstore despite several chasing emails to which one only receives an auto response advising that they respond within 2 days. Unfortunately you cannot ring them and purely reliant on whether they decide to respond to an email. If you get an email response from either a Katie, Jaz, May or Millie don’t believe anything they tell you as it will be pure fiction. Happy to take the money but not provide the gift.”

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Posted 7 months ago

“I bought this steam train and overnight hotel for two as a gift. Firstly they wanted to just send me an email instead of a gift pack. I requested a gift pack. We wished to extend the experience. Firstly I had to activate the voucher and that appeared to have been successful. I then emailed you to ask how I could extend the date. I received a reply and was told how to do so on the website. Firstly I was prompted to input my voucher code ( I was told it had already been activated) I ended up talking to an " agent " who told me my voucher hadn't been activated ( I resent being accused of being a liar) the agent then activated my voucher ( again) but didn't tell me to check my email for code. I finally got onto the extend section and the trip was in two parts, Hotel overnight stay and separate train trip. I ended up inputting my debit card TWICE! given the trip is one trip in two parts why was it separated into TWO? have I paid Twice to extend? That is outrageous as I have paid for one trip. You made a simple task difficult, confusing and I am NOT HAPPY with the whole process. I want to know if you have charged each part of the experience Twice? There was no information at time of booking that I would be charged x2 £20 as its your company who sell this experience. I was so upset that this was so stressful. I got so angry I almost threw this in the bin. You made a simple service so horrendous and unprofessional. I won't purchase anything else from you. Rachel Sapsford-Gee”

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Posted 7 months ago

Activity Superstore Ltd is rated 4.0 based on 931 reviews