Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Rating: 4.11

4.1 Rating 813 Reviews

79 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.1

Based on 813 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My only problem is that there isn’t much choice in and around Birmingham area without travelling witch is not easy to get to thank you”

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Posted 2 months ago

“Once the process of validating the vouchers has been done ( keep your receipts) the company was prompt to make contact and book the experience in ! There are always several options to improve and enhance the experience as well as options to extend the voucher to give plenty of time.”

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Posted 2 months ago

“My Son gave us a 2 Night Getaway with Afternoon Tea which he had purchased in a Store. So when I tried to activate it they required a receipt which my Son no longer had. I Emailed Customer Service which were so helpful and asked me to send a copy of the purchase on my Son's bank statement. Which between us we managed to do. If purchasing from a store always keep the receipt. Customer Service was excellant and the booking process easy.”

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Posted 3 months ago

“Good Customer Service as my personalised gifts arrived broken so had to contact for a replacement and was very efficient.”

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Posted 3 months ago

“My experience was easy to book and the advisors replied quickly for my query’s”

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Posted 3 months ago

“Easy to navigate and plenty of options, but would be better if you could put in your post code to locate nearest activities rather than searching by area.”

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Posted 3 months ago

“Was able to spend voucher without any issue. Small time delay before receiving confirmation, but Activity Superstore explained this was down to the venue rather than themselves. Overall, a good booking experience.”

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Posted 3 months ago

“was a bit of a faf getting it set up to begin with but once i got it done was all fine”

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Posted 3 months ago

“Received a voucher as a gift that was for a two night break with afternoon tea, was very limited on where actually accepted the voucher using both parts of the voucher which doesn’t say this when buying the voucher as a gift or actually on the voucher it’s self that it is two separate experiences, however customer service for activity superstore was helpful when contacted and sent over a list of hotels that did accept both parts of the voucher so it could be used altogether”

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Posted 3 months ago

“Have used you before with no problem but, we were brought a Segway voucher and haven’t been able to use it due to the place we chose to do it is unavailable to book? You shouldn’t allow the parks to be chosen if they have no availability! Customer service was good, told me to deal direct with the Segway company. Voucher was brought for £59 and you say the exchange value is £29. Anyway, can’t use the voucher as it runs out soon!”

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Posted 4 months ago

Hi, Thank you for your kind feedback! 😎 We are very pleased you were happy with the level of customer service you received, but only able to apologise you struggled to book your voucher. If you have any further queries, please do not hesitate to call me on reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“I had several issues with activation of gift but issues were dealt with quickly and effectively”

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Posted 4 months ago

Hi Teresa, Thank you for your kind feedback! 🥰 We are super pleased that you were able to get any issues you had sorted as soon as possible, and these were dealt with quickly. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 4 months ago

“We had a good quality stay provided by activity superstore. Good value for money and convenient stay”

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Posted 4 months ago

Hi, Thank you for your fantastic feedback! 😁👍 We are very pleased you were happy with the quality level of your experience, and found this to be good value for money. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 4 months ago

“Great stuff”

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Posted 4 months ago

Hi, Thank you for your glowing feedback! 😎✨ We are thrilled you were happy with your voucher. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 4 months ago

“I had a problem downloading my voucher but the customer service was quick and my dilemma was sorted out without any bother. I would highly recommend using Activity Superstore and I will certainly be using them again.”

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Posted 4 months ago

Hi, Thank you for your glowing feedback! 😎✨ We are only able to apologise that you struggled to retrieve your voucher, we're very glad our customer service team was able to assist with any queries you may have had. Kind regards, Abbie Quality and Review Management Find Me A Gift Team

Posted 4 months ago

“I was bought this voucher as a present from my son and when I came to book activity some months later there was no receipt for a code that was needed as he had not kept it. Emailed activity superstore and they could not have been more helpful and replied straight away and solved the issue without any problem and I booked a lovely afternoon tea with my son. I would buy another as a gift and would recommend as had a good experience”

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Posted 4 months ago

Hi, Thank you for your positive feedback! 🙂 We are very pleased that you were happy with your voucher, and that our customer service team was able to assist with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“Good flexible service and prices and great memorable experiences !”

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Posted 4 months ago

Hi, Thank you for your kind feedback! 😎 We are very pleased you were happy with the service you received, and you enjoyed the experience. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“great customer services”

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Posted 4 months ago

Hi, Thank you for your positive feedback! 🙂 We're very pleased you were happy with the level of service you received. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“We are very happy with our purchase. I ordered for a getaway with my partner for his birthday! There were lots to choose from, all over the UK which we loved. We have chosen then hotel by snowdonia and plan to climb the mountain. Can’t wait!!”

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Posted 4 months ago

Hi Brogan, Thank you for your wonderful feedback! 🙌 We are very pleased you were happy with your purchase, we hope your partner loves his birthday gift. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“Unfortunately never got round to use voucher for tea, but we did enjoy a 2 night stay with second part of voucher”

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Posted 4 months ago

Hi Steven, Thank you for your kind feedback! 😎 I can confirm I have extended your voucher for you, to allow you longer to get this experience booked in. Please ensure you book and take your voucher by the date sent to you via email. We are thrilled you enjoyed your Two Night Getaway. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“Good service, When we were unable to book the date we wanted they were very helpful in changing the dates and getting back to us so quickly.”

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Posted 4 months ago

Hi Lorna, Thank you for your wonderful feedback! 🙌 We can only apologise you struggled to book your experience, but we are very pleased that our customer service team were able to assist you with any queries you may have had. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

Activity Superstore Ltd is rated 4.1 based on 813 reviews