Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Rating: 4.12

4.1 Rating 817 Reviews

80 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

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4.1

Based on 817 reviews


Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.4 out of 5

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Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A complete waste of time and money and so embarrassing to have to explain to the gift giver that it was useless. The way you have to book, you have better odds of winning the lottery. Your good friend pays them an amount of money and they are supposed to deliver you the experience, however in order to book you have to guess when they might have availability for three dates and times, then they go off and check for about 48 hours and then they say ‘ sorry, wrong guess again’ so you have another go and guess what? wrong again. You get fed up and ask if they would like to tell you when your experience might be available within a 100 mile radius of your home and they send you emails back that list a few in perhaps the Isle of Man or in Devon if you live in Scotland. The whole business model is based on people giving up and carrying on with their life before the whole booking experience drives them insane and then they pocket your friends lovely gift money and make a lovely profit. Well done activity superstore, eventually your poor service will finish you off through disgruntled customer word of mouth. Rake it in while you can as it’s not long before your company disappears into dust just like a large percentage of your vouchers do.”

Helpful Report

Posted 1 month ago

“Booked a F1 simulator experience for hubby,when I came to book the venue was told they were closing and could no longer book it emailed activity superstore told to book something else which we tried (£40 exta) to be told we couldn't book because of non payment from activity store ,told we can't get refund.”

Helpful Report

Posted 2 months ago

Hi, Thank you for sharing your feedback. I apologise for the difficulty you faced in booking your experience. Unfortunately, I am unable to offer further advice without your voucher number. If you could kindly provide your voucher number to reviews@activitysuperstore.com, I will be happy to investigate this matter for you. Kind regards, Abbie Quality and Review Management

Posted 1 month ago

“I would avoid using this company at ALL costs. Cancelled my ticket to Bear Grylls on the day. Leaving my 13 year old screaming crying. No contact number - no responses to emails ans no help whatsoever. The third problem I had with the company since buying the voucher. Firstly they validated it for someone else. Then they wouldn't refund it. They've lied to me telling me - the activity was fully booked for the time that their booking system allowed it to be booked for - when bear grylls adventure themselves confirmed the park closes at that time and no activities are held at that time. To fully cancelling the tickets - receiving a refund for themselves - I'm unable to speak to a single person - and even when trying to bring the order details up it now says activity has been redeemed. Again no response, no contact point and a disgusting vile set of humans beings destroying children's plans to enjoy their holidays. Avoid disappointment, frustration, anger and upset by just booking direct with the companies and avoiding this sh!tshow entirely.”

Helpful Report

Posted 2 months ago

Hi Dan, You will be aware from our communication with you today that we are investigating where the booking error occurred. Whilst we do this, we would ask that you refrain from abusing and threatening our staff on email and via our live chat facility to ensure that we can continue to work on this and communicate with you. Kind regards, Activity Superstore Ltd.

Posted 2 months ago

“A complete waste of time and money! Absolutely awful. Booked a 'James Bond' driving experience and paid extra to upgrade it. We arrived on the day (after travelling some distance) and were told that our voucher was invalid and we could not participate. Attempted to contact customer service on the day and they were unavailable by email, live chat and no phone number so we had to go home disappointed. Tried to fix the problem a few days later to rebook / get a refund and was met with a completely blank wall, refusing to take responsibility and passing it off to another company.”

Helpful Report

Posted 2 months ago

“Very soon after receiving a voucher as a gift it was validated and an initial search made for its use. 'Charming Inns and Rural Escapes' was the advertised headline and the basis of our attraction to the voucher. The initial search of available venues, whilst not exhaustively thorough, suggested that there were no venues remotely answering this description. All those viewed appeared to be budget hotels in city centres. This was so dispiriting that we put the voucher to one side intending to have a more thorough look if we recovered enthusiasm. The hope was that, buried away somewhere, there might be a venue with at least a passing resemblance to the advertised description. We never got round to it, the voucher has expired and money lost. We feel victim of a marketing trick of being attracted to purchase something not on offer and only being in a position to find this out after purchase and validation. Only at this point is there first full sight of available venues. Others beware and exchange or refund as soon as you encounter dissatisfaction!”

Helpful Report

Posted 2 months ago

“Very poor. I was gifted a helicopter trip which was impossible to book. Went through their process then waited for the further instructions which never came. The voucher has now run out and surprise surprise they don't want to know. This is the second one of these experiences that has been a total waste of money. Never again.”

Helpful Report

Posted 2 months ago

Hi Philip, Thank you for taking the time to share your feedback! After looking into the matter, it appears that your voucher had an expiration date of November 2021. Given that this was more than two years ago, and the voucher had a validity period of 12 months, we regrettably cannot extend its expiration date. Our records show that we did not receive any communication from you until February 2024, at which point we informed you about the expiration of your voucher, and that this had become void. We understand this may be disappointing, and we can only apologise for any frustration caused. Should you have any further questions or concerns, please do not hesitate to reach out to us via email. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 months ago

“Very difficult to book and even to understand how to book! The original thing that was bought for us was the Kitchen Table Experience but this is just not available and so we have exchanged the voucher but again it is not at all easy to understand how to go about booking. You really need to make things far simpler for people to use your vouchers.”

Helpful Report

Posted 2 months ago

Hi Dean, I hope you had a wonderful weekend. I sincerely apologise for any inconvenience you experienced with our booking process. Your feedback is invaluable to us, as it guides our efforts to enhance our services and make improve on our booking experience for our customers in the future! I would like to assure you that I have sent you a private email with the locations for your chosen experience. If you encounter any further challenges in booking, please feel free to reach out to me, and I will be more than happy to assist you in completing the booking. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 months ago

“hard to get hold of ,a transfer took a long process”

Helpful Report

Posted 2 months ago

Hi Nick, Thank you for providing your feedback. I am not quite clear on the details regarding the transfer you mentioned. To assist you further, could you please email me at reviews@activitysuperstore.com with additional information? I would be more than happy to investigate this matter for you and address any concerns you may have. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 months ago

“Asked for a refund but they didn’t give one or even reply. Would never by from again.”

Helpful Report

Posted 3 months ago

Hi Ian, Thank you for taking the time to provide your feedback. I want to express my apologies for any confusion you may have experienced. Upon reviewing your case, I can confirm that our customer service team responded to you on two separate occasions – once on 10th November 2023, and again on 3rd January 2024. In our responses, we advised that if you were within 28 days of the original purchase, you could contact the retailer for a refund. Alternatively, we suggested the option to exchange your voucher for a more suitable experience. If you require further assistance or clarification, please do not hesitate to reach out, and we will be more than happy to assist you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 3 months ago

“The process of registering is over complicated. The choice of hotels is very limited and some of the hotel reviews are not very good. Paid to upgrade, and still very limited choices. Paid again to extend the voucher. Not impressed and would not recommend as a gift.”

Helpful Report

Posted 3 months ago

Hi Marc, Thank you for sharing your feedback with us. We extend our sincere apologies for the difficulty you encountered while attempting to register your voucher and your dissatisfaction with the available experience locations. Upon thorough investigation, we discovered that there are seven locations in close proximity to your area, all of which are currently open for bookings. To ensure you have the opportunity to fully enjoy your experience before the expiry date, we encourage you to reach out to our customer service team. They will gladly assist you in securing a booking and addressing any concerns you may have. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 3 months ago

“Been using these vouchers for 4 or 5 years and also buying them as gifts for other people. This years experience we didn’t even bother going on our 2 night stay in the end as there was probably less than half the options left in the book available.whenever we tried to book they was fully booked or no answer, some hotels or pubs didn’t even know they was on the list. Previous years they have been good experiences but not this year unfortunately.”

Helpful Report

Posted 4 months ago

Hi, Thank you for sharing your feedback. We apologise for any dissatisfaction with the voucher choices and the suitability of locations. Unfortunately, we could not find any record of your contact with our customer service team for assistance or advice. For any further questions or concerns, please feel free to reach out to me at reviews@activitysuperstore.com. We appreciate your input and are here to help. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 4 months ago

“Very disappointed, we exchanged a gift and paid extra for this, tried to book a couples spa day in October for end of December only to be told the next available date is for August 2024.”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to share your feedback with us. We sincerely apologise for any inconvenience you experienced regarding the availability of the supplier, which is in high demand for bookings. Upon thorough investigation, it appears that our customer service team promptly addressed your concerns and offered to extend your voucher until next year to accommodate your booking needs. We have also requested the necessary details to proceed with the extension. If you have reconsidering attending the original planned location and prefer an alternative, please inform us, and I will gladly assist you in exchanging your voucher accordingly for something more suitable. For further enquiries and assistance, please do not hesitate to reach out to me directly at reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“Easy to activate the voucher but when we tried to book the experience the venue told us the voucher wasn’t valid for weekends. When we challenged this they said they had no availability on any of the dates we wanted. Obviously not the fault of Activity Superstore but it seems the venue didn’t want to fulfill their part of the arrangement.”

Helpful Report

Posted 5 months ago

Hi, Thank you for sharing your feedback. Upon thorough investigation, I can confirm that the experience you possess is noted as ‘available Sunday to Friday, subject to availability.’ This information is presented both at the time of purchase and upon validation of your voucher. I can only apologise for any oversight in this matter. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“I had a lot off problems booking an experience and found the process longwinded and very stressfull the Customer service was reàly helpfully”

Helpful Report

Posted 5 months ago

Hi Jason, Thank you for taking the time to share your feedback. I am sorry to hear that you encountered difficulties whilst attempting to book your experience. After a thorough review, it appears that we have not received any communication from your regarding this matter. If you could please send any specific concerns or issues you faced to reviews@activitysuperstore.com, I would be more than happy to personally investigate this further on your behalf. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“What a bad company/concept To book an activity you have to give a number a dates - wait 2-3 days for activity superstore to check availability and then email you to confirm no availability for your chosen dates - you then start again and choose more dates - this happened 3 times for us and we still haven't booked our activity - they have now charged us to expend your voucher! Terrible service - terrible concept - save your money - if you want to buy an activity just book it direct with the provider!”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to provide us with your feedback. I would like to extend my sincere apologies for any dissatisfaction you experienced with the booking process for your experience. It is important to note that we communicated with you via email to clarify that we do not have real time availability and that enquiries need to be forwarded to the supplier for confirmation. Regarding your voucher extension for the weekend bookings, we did reply to your email, but it seems we did not receive further communication from you regarding the processing of this extension. I kindly request that you respond to this email, or reach out to me directly at reviews@activitysuperstore.com. I am more than happy to conduct a thorough investigation into this matter for you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“Customer service is shocking, it would appear that the only way that this company operate is to provided inaccessible activities and need add as main obstacles as possible Do not bother with this company for activity days - you will just be wasting your time and money”

Helpful Report

Posted 5 months ago

Hi Marc, Thank you for taking the time to share your feedback. I can verify that you had a conversation with our customer service team, who were pleased to help you secure your experience booking. I understand that you later expressed a preference to use your voucher in the summer. However, the expiry date for your voucher was clearly stated as 20th October on usemygift.com, I can only apologise for any oversight in this regard. Should you have any further concerns or would like to discuss this matter in more detail, please do not hesitate to reach out to our customer service team. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“Hard to get an answer,still not sorted activity are all at least a forty minute drive away Have asked for help to exchange for a meal closer to where i live but no response just get told to sort myself , so i have still not used this present , i wonder how many people just give up and the company gets to keep the money as they never offer to refund or sort for you . sorry but would not use again”

Helpful Report

Posted 5 months ago

Hi, Thank you for taking the time to provide your feedback. I can only apologise for the disappointment you experienced with your initial chosen experience. After reviewing our correspondence, it appears that you reached out to our customer service team enquiring about the voucher exchange process. We promptly responded with a link to our user friendly exchanges website, designed to facilitate easily online voucher exchanges. Unfortunately, we did not receive a response from you. Please know that our customer service team would have been more than happy to assist you further in selecting a different experience. If you would like to proceed with exchanging your voucher for an alternative experience, please do not hesitate to contact me at reviews@activitysuperstore.com. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“When i was book ny voucher they told they will do everything in 10 working days and will send everything to email all confirmations already pass more then two months and still didnt get anything... And they even dont wanna refund the money... They just washing hands and say sorry we cant help you... Not taking any responsibility jo”

Helpful Report

Posted 5 months ago

Hi, Thank you for providing your feedback. I can only apologise that you were dissatisfied with your experience. However, I am unable to conduct a thorough investigation without specific voucher details. If you could kindly email these to me at reviews@activitysuperstore.com, I will be more than happy to assist you further. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“Not many options for our activity. 2 nights away with afternoon tea. The tea had to be booked at a separate location. While eating the tea we were asked to pay for it as our voucher code had already been used to check in at the hotel. No way of speaking to anyone at Activity Superstore. I tried and the hotel giving us the tea tried. Only got an automated phone message directing you to the website whichever option you selected. Useless!”

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Posted 5 months ago

Hi Derek, Thank you for sharing your feedback with us. I would like to assure you that we did address your original booking request through email. To properly allocate your voucher, we had to split it into two separate experiences. Once we became aware of this, we promptly provided you with two voucher numbers- one for your Two Night Getaway and another for your Afternoon Tea. I can only apologise for any inconvenience this or frustration this process may have caused you. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 5 months ago

“The hotel was a disaster, the room we booked was supposed to have a bath and we had agreed to pay a supplement for superior room. We were then moved to a room with a bath but this was not a superior room. This was a present for my husbands 50th birthday and it really spoilt the experience. There were other guests that refused to stay due to their rooms being dirty too. It’s a shame that the hotels chosen to pick from are not up to standard.”

Helpful Report

Posted 6 months ago

Hi, We appreciate your feedback. We sincerely regret to hear that the standard of your venue did not meet your expectations. Please note that the information provided for this location specifies ‘This is a two-night stay for two people in a double en suite room, room only.’ Any additional supplements or upgrades are at the discretion of the supplier, and we cannot comment on this. Regarding the cleanliness of the room, we apologies for any inconvenienced caused. If possible, could you please share any pictures you took with us at reviews@activitysuperstore.com. This will greatly assist us in promptly investigating this matter. Thank you for your understanding. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 6 months ago

Activity Superstore Ltd is rated 4.1 based on 817 reviews