Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 3.98

4.0 Rating 978 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 978 reviews

Shipping & Delivery
Delivery Methods	Postal Service
On-time Delivery	Greater than 91%
Customer Service
Communication Channels	Email, Telephone

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I haven't receive my order in time for my friend's wedding, so I had to go without a gift I we'll now have to give it to them when it arrives. So i'm not happy i won't be ordering from you again.”

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Posted 3 weeks ago

“Bought/redeemed vouchers a week ago and have had no response. I believe this company may be a scam judging from other reviews. I will learn to do my research before purchasing in future. Refund request is in place but I suspect this will not be forthcoming AVOID!!!!”

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Posted 1 month ago

“I ordered a paintball experience on 5th August and paid £7.99 for next day delivery. It is now the 11th August and I have still not received the voucher package. I sent an email to say I hadn’t yet received it and am still waiting for a response! No communication from the company and now way of tracking once ordered. Very disappointing customer service”

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Posted 1 month ago

“Their professional approach ensured everything was handled quickly and efficiently.”

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Posted 4 months ago

“Their professional approach ensured everything was handled quickly and efficiently.”

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Posted 4 months ago

“tried to book an afternoon tea for 2. paid my money then was told that the event was not available on the date i requested. no apology, no refund, no help. ended up booking direct with the hotel on a different date..........which is what i should have done in the first place.”

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Posted 5 months ago

“Everything worked out successfully, thanks to the consistent support along the way.”

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Posted 5 months ago

“Avoid any purchase if you value your time and money. This is an awful company whose customer service is lacking in every sense, it offers hotel stays to properties that are not in the scheme, and others that won’t take bookings under the voucher scheme but will if you book via conventional means such as booking.com. Can’t get to speak to anyone in person and it takes days to get any kind of email response, the latest from ‘Charlie’ which was simply condescending and didn’t answer any of the points I raised in my complaint. The cost of the voucher has way exceeded the cost of the two bookings we’ve attempted to make if we’d booked directly, their company slogan should be ‘stand and deliver’.”

Helpful Report

Posted 10 months ago

“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely. Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome. This is the standard every digital support service should strive for. URF isn’t just solving problems—they’re redefining what exceptional customer support looks like. #CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”

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Posted 10 months ago

“I will gladly leave a review once you have actually sent the voucher!!!”

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Posted 10 months ago

“Shocking service!! Do not use!!”

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Posted 10 months ago

Morning Samuel, Can you please contact us on customersupport@activitysuperstore.com in order to discuss and allow us to resolve the issues you are facing. We cannot find any direct correspondence with you so think you are dealing with our Experience Partner directly. We look forward to hearing from you. Many thanks. Vicki.

Posted 10 months ago

“Their attention to detail and genuine care stood out. They didn’t just solve my issue — they made sure it stayed solved.”

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Posted 11 months ago

“Avoid using this company at all . unable to book experience. unable to obtain refund ,terrible customer service , just fob you off and then they decide to cut you off in mid correspondence”

Helpful Report

Posted 11 months ago

“One of the worst companies if ever dealt with. Many of the experiences that are advertised on the vouchers don't exist any more or are closed. I exchanged the voucher several times for a different experience and faced the same unavailability problem, and even paid extra to try and get one that was suitable - that didn't exist either. I eventually demanded a refund but they refused. The only way to contact them is via email and you wait 2 days for an answer to each question (if you're lucky). You can call them if you upgrade though as they'll happily take your money! Eventually, after weeks of emails they offered me a partial refund which I had to chase several times! All I got from this company was months of stress and frustration. Never again!”

Helpful Report

Posted 1 year ago

“Thanks to alpharecoveryfirm @ gmail . com ,I got my money back”

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Posted 1 year ago

“I’m incredibly grateful! Mrs. Presley Jossie and her team went above and beyond to help me secure my refund.”

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Posted 1 year ago

“Awful. I purchased an experience for a birthday, activated the voucher and gave the date for booking and have not heard anything and its not confirmed. Its a lot of money not to receive confirmation or any communication since the first one where you took my money. I have followed up to see if this has been booked (its something I am treating someone too and now I don't know if ive lost money or what). Please confirm or refund. Even just an acknowledgement would be appreciated”

Helpful Report

Posted 1 year ago

“My order did not go through properly and my friend never received the email. I immediately emailed customer service and no one responded, still haven’t heard from them, but they sure took my money. Never using this website again.”

Helpful Report

Posted 1 year ago

“I left my present buying way too late, totally my fault, spent a long time finding somewhere that offered same day dispatch and special delivery, you had to order by 2pm to get same day dispatch, or you could get the gift (a subscription) sent via email. I would have had the email except I was just within the timeframe and having a physical item is nicer, so I paid for the package and the additional £7.99 delivery. The order went through a couple of minutes before 2pm. I kept checking for a dispatch notification, only to get a ‘thanked for your order’ notification at nearly 4pm, I tried to contact them as at this point it’s clear they aren’t going to ship, I asked if I could instead receive the email subscription as the birthday was the following day (Sat) only to get an ‘out of hours’ response. So no gift, either physical or by email, I wasn’t contacted and there was nowhere to add in the date I needed to receive it by. So it was an incredibly embarrassing day to not have a birthday gift. And if I wasn’t going to receive it in time, I could have ordered from anywhere. Don’t offer a service you can’t fulfil.”

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Posted 1 year ago

“They took money but we were unable to redeem the voucher because it required calling them and the number given did not work. Customer service were slow to respond and refused to refund. When pressed they started making claims they had no record of an attempted call and couldn't claim back from the supplier. Their tone was rude and dismissive, showing absolutely no respect for customers or acknowledging their own poor system of requiring phone calls and clearly a faulty number. This company does not deserve your business. They have scammed me out of £70 and refuse to rectify the situation appropriately.”

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Posted 1 year ago

Activity Superstore Ltd is rated 4.0 based on 978 reviews