"Customer service is an utter disgrace. Hotel close to us was not available, then expecting us to travel to Ireland from SW England to to carry out a different activity, & finally once our voucher was eventually changed to the English company the amount we could spend was suddenly almost halved! The person who was kind enough to buy the Two Night Getaway for us is in the process of trying to get their money back. The whole operation is bordering on a scam. This is the worst company I have ever had the misfortune to deal with."
Thank you for taking the time to leave your review.
I can see that your original voucher was purchased from our sister company of Great Days Out, which offers activities predominately in Ireland. I am pleased that we were able to change this over to an Activity Superstore voucher as this is not normally something we are able to help with.
However I can assure you, you will have been given up on the value of the original purchase price to use towards an Activity Superstore product. If you believe this to be incorrect, please kindly contact me directly and I will be happy to investigate further.
"THE 'GO TO' COMPANY..... if you want to be ripped off. I am in dispute with them because I was not able to book anything at a time or place I wanted. One hotel would not take a booking using an ASS voucher until next year, although they would if I booked direct (and at much lower cost). Because I have 'exchanged my voucher' they refuse to give me refund. Now they send me a request to review a 'chocolate experience' I never went on. What a shambles! Reporting them to Trading Standards, BBC's Watchdog, Rogue Traders and anyone else I can think of. Avoid, and save yourself a lot a of hassle and headaches."
"Tried to book a karting race for 2 experience given to us as a gift. We are still waiting for them to confirm booking since 13/8/18. Tried to web chat with them several times to resolve the issue, always unavailable despite being well within opening times. Still waiting for replies to at least 3 email enquiries. Unable to contact anyone by phone either. I expect we will receive a reply after the voucher has expired. Totally unacceptable!!"
"This company deserves less than 1 star. I purchased an experience for my wife's birthday, details of this experience was not properly explained until after purchase and code redeemed. Once redeemed, no chance for a refund, no proper communication channels. It's over a month now, wife's birthday is over 3 weeks old, still can't get my experience for several reasons by the company. Utter frustration. Please beware! Close to fraud."
"If I could give a negative score I would. Save your money and give people the cash for presents, you are literally pouring money down the drain using this company. I used their phone line to exchange a voucher. The male in the phone was beyond slow and utterly useless. Now I see my phone charges I know why! No where do I see these phone charges advertised on the website. Beyond unprofessional straight up daylight robbery. What a joke of a company"
I am sorry to hear of your dissatisfaction. Usually exchanging a voucher is very easy and straight forward and can even be done online. Therefore I can only apologise that this took quite some time and resulted in a larger than expected phone bill. If you would like to send me your voucher number and itemised phone bill, I will be happy to look into this further for you.
"I would give them a negative rating but that's not an option. No support line on Sat and Sun, shocking booking system, properties far from the advertised standard, etc. After a night in what was allegedly a double bed and a shower for a 3 year old size rather than an average size adult, we found out our afternoon tea was used. Not by us though. We ended up having to pay for it again or not going.
Experience out of hell.definitely not a relaxing weekend."
I am very sorry to hear of your disappointment with your stay and the issues you have had with your Afternoon Tea. I regret that our offices are closed over the weekend, however we have not been contacted since to raise the complaint. If you would kindly contact us we will be happy to take note of your complaint and raise this with the venue in question.
"We stayed on a spa break voucher at Hallmark hotel in Bouremouth. Extremely dirty, poor facilities, very tired hotel room & overall very poor value for money. Certainly misled & missold by your company. Would not reccommend activity superstore to anyone."
"Possibly the most frustrating experience of my life was dealing with this appalling company. Customer service? Ring the number and it directs you to their website...no call held in a queue, no leaving a message, no ring back, no customer service. Only give their vouchers as a gift if you really can't stand the person."
I am sorry that you have had problems contacting us. We have a phone number that provides near enough all the information you could need. However if you would prefer to speak to someone over the phone, please call us on 0371 384 1025, where an advisor will be more than happy to help.
"Had a couple of vouchers from Activity Superstore companies. Due to bad health it was getting close to the deadline for their use, so I emailed them asking what our options were. I got an automated reply saying I should expect a reply within 5 working days. I thought that was quite a long time for a response but 25 days later I got a response from them - an automated reply telling me to expect a response within 5 working days! I'm still waiting for a response. I have now used one voucher and exchanged the other - they would otherwise probably have expired before I heard back from them. Quite apart from the fact that many of their vouchers are worth less than their face value (take a look at booking direct with the end provider), how can we respect any company with such poor customer support?"
I am sorry to hear that you did not receive a reply to your email. We have had quite a few technical issues with our email system recently, whereby some emails were not being delivered, but then would come through a few months later. We do not find this acceptable and I can assure you that this is being looked into by our IT support to ensure this does not happen again.
I am glad that you were able to book and exchange your vouchers, however if you need anything else please call us on 0371 384 1025.
"I purchased a voucher for a comedy night for 4. The voucher value was £59. I paid £39 as it was on offer in Debenhams but I thought the value was for an experience worth £59 as that's what the packaging said!!!
The experience isn't even worth £39 anyway! I tried to book a comedy night only to find out the if I'd bought tickets direct from the venue they were only £5 each so I could have saved myself £20! I tried different venues to see if I could get better value for money but apparently others had gone into liquidation so I was stuck with a venue that looked like a back street pub! Not really what I had in mind!
I called the company who simply said "here's the number of the venue so you can ring and book yourself as we can't get through!". Ridiculous! I called and couldn't get through either so I've now paid for a voucher that goes out of date next month that I can't use because no one seems to answer a phone!
I emailed Activity Superstore to complain and when they eventually got back to me they were really unhelpful and still haven't solved the problem let alone given an apology!
Do not use this company they are a pure rip off!"
I am sorry to hear of the experience you have had, this is certainly never something we wish for our customers to receive. If you would kindly contact me personally on 0371 384 1025 with your voucher number, I will be happy to go through the options with you.
"Very limited choice of locations for my Gastro Pub and Restaurant Dining gift, no response from Activity Superstore when I made a booking, no telephone number to ring and no response to emails. A company to avoid or risk wasting your money."
I appreciate you taking the time to leave your feedback.
I am sorry to hear that you feel the choice is limited, we do offer 39 locations for this activity, however we do always try to add more throughout the year. I can see that a booking has since been made for you for a date that has now passed, therefore I hope you enjoyed your meal.
"I was excited to receive a £34 voucher for afternoon tea for two. I booked the tea at The Buttery, Lymington. The tea was very basic, with one sandwich, a scone and the tiniest slice of cake. There was nothing special about the tea. I had a salmon sandwich and took half the salmon out as it was the grey black part of the fish. If we had bought the afternoon tea directly from the Buttery, it would have been £7 cheaper than the Activity Superstore voucher cost. How does that work?!"
I am very sorry to hear that you did not think your voucher was value for money. As we offer over 130 locations for this activity, we do have one blanket price for all locations covered within the pack, therefore the pricing can be slightly different.
However if you could kindly contact me with your voucher number, I will be happy to look into this further for you.
"Gift card meant to be valid for 12 months but only valid for 1 month. Really bad. Presume they are trying to get rid of old stock. Can't get through to help at all. Tried to extend but costs extra 20 quid for 6 months, not even to the original length! Plus almost half the cosy of the voucher itself. Really bad I wouldn't have bought if it was advertised as short expiry. I can't give this as a gift and I ordered especially to get it quickly so will lose money even if I can return it, although return seems impossible. Really disappointed. Wish I'd looked at reviews before buying. Looks like there are issues redeeming vouchers so not like I can give it to anyone else either! What a rip off."
Thank you for sharing your experience with us, however I am unsure what has happened.
All of our vouchers clearly advertise the expiry date on them before purchase, furthermore out stock is changed out for new stock every August/September, therefore I believe an error has occurred. If you would kindly call us on 0371 384 1025, we will be happy to investigate further.
"This unique places to stay voucher is the worst thing I have ever purchased. The restrictions on booking are absolutely ridiculous and should be made clear on purchasing. In addition to the booking restrictions there are only a handful of options in the north, one of which you’re only entitled to a shared bathroom. What the hell. I paid 119 quid for this and you have to pay extra for an en suite. Part of the dress code at this company must be balaclavas as they are robbing people blind."
Thank you for taking the time to share your review.
I am sorry that you feel that the restrictions are hidden, however we do advertise that each venue has their own restricitons and may restrict days of the week or months of the year and we go into further details online for each venue. If you would like to discuss this with me, please do not hesitate to contact me with your voucher number and I will gladly help where I can.
"Because ZERO was it an option! This company are clearly profiting from both customer and end service provider.
Taking £45 + postage and then allocating an insulting amount to the provider for their service is never going to allow provision of a ‘Gasto experience’.
There was no intention of the only establishment anywhere near to our location of providing something exchangeable to the value of £45 - why would they at their own expense!
I can’t understand why the venue would wish to be associated and tarnish their own reputation by refusing to provide a £45 service. They were busy on a Tuesday evening so can’t be that desperate!
Whilst I may visit the pub and use their normal menu I wouldn’t touch Activity Superstore with a Barge pole and will ensuing that anyone that I know does exactly the same!"
Thank you for taking the time to share your review.
I am sorry to hear that you have not had a positive experience. If you could kindly contact me with your details, voucher number and name of the venue, I will be happy to look into this further for you. We contract each location at their own choice and provide an experience whether it be money off the bill or a set two or three course menu, every location will be different. Therefore when you contact me I can check if what you received was correct.
"Everything went wrong.
These people are bordering on the fraudulent and we will probably be taking legal action after talking to Trading Standards.
We were given a 'Steam ride with Cream Tea' and are unable to find any supplier (8 are listed) who have ever agreed to do this offer. Peak Rail were never asked and are taking legal action.
When my partner rang Activity Superstore this morning, they put the phone down on her when she explained the situation.
Do NOT use or give as a present."
I am terribly sorry to hear that everything went wrong.
All locations listed were contracted with us when our packs went to print, however over time some do discontinue which is why we ask you to check our web link before registering, to ensure a location is suitable for you. This is also mentioned within our terms. If you would like to contact us, we will be happy to help. I can assure you that none of our agents would terminate a call on purpose, unless foul language is being used despite being asked to refrain from such language. However we have recently moved offices and did suffer a few technical issues on a few days.
Thank you for taking the time to share your experience with us.
If you would like to contact me directly we can talk through your concerns, however we do have one blanket price that covers the cost of the voucher throughout its validity and as I'm sure you can appreciate direct pricing with the hotels will be more expensive during some months of the year, therefore we have to cover this fluctuation in price.
"We wrote to your "company" several weeks ago, having been given your address by Argos. we bought 2 Helicopter Buzz experience vouchers for our sons December 2016, to date they cannot get a single date to take their flights and all efforts to contact your company have failed, you cannot obviously supply what you sell, and your company service department obviously is non existent!, Argos informed us we could "extend" our vouchers for £20 each - no way! we wrote demanding a full refund, but guess what - no response whatsoever!...not impressed at all and have advised family etc., not to waste their money!"
I am sorry to learn that you have had difficulties in booking your Helicopter Buzz, usually the availability is very good, however as the end of the season draws closer, the dates do become limited due to poor weather. If you could kindly call us on 0371 384 1025 we will be happy to see what we can do for you.
"I haven't used our activity experience yet but the value for your money with activity superstore is incredibly bad. With Red letter day, for £150 you can get a nights stay for two with dinner and breakfast. Some places even throw in a spa treatment each! And there are soo many places to choose from. For the same value with Activity Superstore you get very limited hotels to choose from which is within a reasonable distance to where I live. I have looked into our options at great lengths and found that the best option i had was to book Chilworth manor and all you get is a nights stay and breakfast. That's the best they can do for £150! I have just gone onto booking.com and you can book the same hotel with breakfast for just £75! Its an absolute joke! I have tried so very hard getting our money back and have gone to such great lengths but the customer service is so very poor and they really don't give a damn about their customers. They haven't even had the courtesy to get back to me about 1 simple question I asked over a month ago, checking on what time we can check into the hotel by, which is now just 2 weeks away. This voucher was a gift from my dad and I am deeply upset with the amount of money that has been wasted. And because of this I will ensure to tell all my family and friends not to buy a voucher from Activity Superstore."
I am sorry to hear of your disappointment with the value of the voucher. We currently sell the one night with dinner, which includes breakfast at £119 down from £169. I can assure you that we do all we can to ensure all areas of the country are covered. If you could kindly contact me with your voucher number I can check your check in time and the direct pricing, however our vouchers do have to cover a large number of locations that fluctuate in price during the validity of your voucher.
I look forward to hearing from you and hope that your stay is enjoyable.
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