Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.00

4.0 Rating 948 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Avoid any purchase if you value your time and money. This is an awful company whose customer service is lacking in every sense, it offers hotel stays to properties that are not in the scheme, and others that won’t take bookings under the voucher scheme but will if you book via conventional means such as booking.com. Can’t get to speak to anyone in person and it takes days to get any kind of email response, the latest from ‘Charlie’ which was simply condescending and didn’t answer any of the points I raised in my complaint. The cost of the voucher has way exceeded the cost of the two bookings we’ve attempted to make if we’d booked directly, their company slogan should be ‘stand and deliver’.”

Helpful Report

Posted 2 months ago

“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely. Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome. This is the standard every digital support service should strive for. URF isn’t just solving problems—they’re redefining what exceptional customer support looks like. #CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”

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Posted 2 months ago

“I will gladly leave a review once you have actually sent the voucher!!!”

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Posted 3 months ago

“Shocking service!! Do not use!!”

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Posted 3 months ago

Morning Samuel, Can you please contact us on customersupport@activitysuperstore.com in order to discuss and allow us to resolve the issues you are facing. We cannot find any direct correspondence with you so think you are dealing with our Experience Partner directly. We look forward to hearing from you. Many thanks. Vicki.

Posted 3 months ago

“Their attention to detail and genuine care stood out. They didn’t just solve my issue — they made sure it stayed solved.”

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Posted 4 months ago

“Avoid using this company at all . unable to book experience. unable to obtain refund ,terrible customer service , just fob you off and then they decide to cut you off in mid correspondence”

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Posted 4 months ago

“One of the worst companies if ever dealt with. Many of the experiences that are advertised on the vouchers don't exist any more or are closed. I exchanged the voucher several times for a different experience and faced the same unavailability problem, and even paid extra to try and get one that was suitable - that didn't exist either. I eventually demanded a refund but they refused. The only way to contact them is via email and you wait 2 days for an answer to each question (if you're lucky). You can call them if you upgrade though as they'll happily take your money! Eventually, after weeks of emails they offered me a partial refund which I had to chase several times! All I got from this company was months of stress and frustration. Never again!”

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Posted 5 months ago

“Thanks to alpharecoveryfirm @ gmail . com ,I got my money back”

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Posted 6 months ago

“I’m incredibly grateful! Mrs. Presley Jossie and her team went above and beyond to help me secure my refund.”

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Posted 7 months ago

“Awful. I purchased an experience for a birthday, activated the voucher and gave the date for booking and have not heard anything and its not confirmed. Its a lot of money not to receive confirmation or any communication since the first one where you took my money. I have followed up to see if this has been booked (its something I am treating someone too and now I don't know if ive lost money or what). Please confirm or refund. Even just an acknowledgement would be appreciated”

Helpful Report

Posted 7 months ago

“My order did not go through properly and my friend never received the email. I immediately emailed customer service and no one responded, still haven’t heard from them, but they sure took my money. Never using this website again.”

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Posted 7 months ago

“I left my present buying way too late, totally my fault, spent a long time finding somewhere that offered same day dispatch and special delivery, you had to order by 2pm to get same day dispatch, or you could get the gift (a subscription) sent via email. I would have had the email except I was just within the timeframe and having a physical item is nicer, so I paid for the package and the additional £7.99 delivery. The order went through a couple of minutes before 2pm. I kept checking for a dispatch notification, only to get a ‘thanked for your order’ notification at nearly 4pm, I tried to contact them as at this point it’s clear they aren’t going to ship, I asked if I could instead receive the email subscription as the birthday was the following day (Sat) only to get an ‘out of hours’ response. So no gift, either physical or by email, I wasn’t contacted and there was nowhere to add in the date I needed to receive it by. So it was an incredibly embarrassing day to not have a birthday gift. And if I wasn’t going to receive it in time, I could have ordered from anywhere. Don’t offer a service you can’t fulfil.”

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Posted 7 months ago

“They took money but we were unable to redeem the voucher because it required calling them and the number given did not work. Customer service were slow to respond and refused to refund. When pressed they started making claims they had no record of an attempted call and couldn't claim back from the supplier. Their tone was rude and dismissive, showing absolutely no respect for customers or acknowledging their own poor system of requiring phone calls and clearly a faulty number. This company does not deserve your business. They have scammed me out of £70 and refuse to rectify the situation appropriately.”

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Posted 7 months ago

“It is not value for money, it's a giant rip off. I had a voucher for my birthday - on Activity Superstore website they describe it as a 2 or 3 course meal including a drink (wine, beer or soft drink), courses depending on location & for 2 people - £49. The location - Karma Sanctum Soho London at their WH restaurant. Well, they were charging £18pp for what they call an "Express Lunch" which was FAR from the meal described on Activity Superstore & £13 cheaper if you went direct instead of through Activity Superstore! It's gets more ridiculous. Our "lunch" was actually 3 Japanese octopus balls snack size & our main was one small skewer of fried chicken - yep 1 skewer!!! No drink included. TOTAL RIP OFF FOR £49 - don't trust Activity Superstore, they're selling snacks as a meal.”

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Posted 8 months ago

“Shocking do not use. Take forever for customer services to get back to you and you are unable to view any information about venues unless you activate the pass. You then have to go into each one individually to find out the t&cs. I have spent nearly 2 weeks trying to book this and I am now requesting a refund.”

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Posted 9 months ago

“Thanks to lilograce75 - @ gmail . com, I got my money back,”

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Posted 9 months ago

“This company are absolutely useless. They took my payment method's billing address and automatically applied it as the recipient address without giving me a chance to confirm the details before taking the payment. I sent the correct details by email but by the time they got back to me (days later) the voucher had already been delivered to me. They did eventually get another sent out to my recipient but this was now late for their birthday and my gift message wasn't included so they didn't know it was from me. I won't use Activity Superstore again.”

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Posted 9 months ago

“TERRIBLE. I WANT A REFUND”

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Posted 9 months ago

“This firm drained my trading account overnight, but Francis*Olivia*771*@*gmail*.com fought and returned my money.”

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Posted 9 months ago

“Absolutely appalling service. Paid £7.99 for next day delivery on their website on April 3rd. It’s now April 6th and it still hasn’t arrived. No tracking number on order confirmation and no phone number to contact them. Indifferent customer service on email. Have requested a refund as I can no longer use the voucher due to its lateness and have had no response. I should have read the shockingly bad reviews before I bought this ‘activity’”

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Posted 10 months ago

Activity Superstore Ltd is rated 4.0 based on 948 reviews