Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.00

4.0 Rating 948 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“I would avoid using this company at ALL costs. Cancelled my ticket to Bear Grylls on the day. Leaving my 13 year old screaming crying. No contact number - no responses to emails ans no help whatsoever. The third problem I had with the company since buying the voucher. Firstly they validated it for someone else. Then they wouldn't refund it. They've lied to me telling me - the activity was fully booked for the time that their booking system allowed it to be booked for - when bear grylls adventure themselves confirmed the park closes at that time and no activities are held at that time. To fully cancelling the tickets - receiving a refund for themselves - I'm unable to speak to a single person - and even when trying to bring the order details up it now says activity has been redeemed. Again no response, no contact point and a disgusting vile set of humans beings destroying children's plans to enjoy their holidays. Avoid disappointment, frustration, anger and upset by just booking direct with the companies and avoiding this sh!tshow entirely.”

Helpful Report

Posted 2 years ago

Hi Dan, You will be aware from our communication with you today that we are investigating where the booking error occurred. Whilst we do this, we would ask that you refrain from abusing and threatening our staff on email and via our live chat facility to ensure that we can continue to work on this and communicate with you. Kind regards, Activity Superstore Ltd.

Posted 2 years ago

“A complete waste of time and money! Absolutely awful. Booked a 'James Bond' driving experience and paid extra to upgrade it. We arrived on the day (after travelling some distance) and were told that our voucher was invalid and we could not participate. Attempted to contact customer service on the day and they were unavailable by email, live chat and no phone number so we had to go home disappointed. Tried to fix the problem a few days later to rebook / get a refund and was met with a completely blank wall, refusing to take responsibility and passing it off to another company.”

Helpful Report

Posted 2 years ago

“It was a way process to book and had a wonderful afternoon tea- too much to eat and so had a doggie bag to take home to nibble on. Did not need anything more to eat all day. We were not rushed and had a good 2 and 1/2 hours chatting and eating and drinking with frequent fresh tea top ups !!”

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Posted 2 years ago

“Easy to book our experience for the date and time we wanted it for. Would not hesitate to use them another time.”

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Posted 2 years ago

“Very soon after receiving a voucher as a gift it was validated and an initial search made for its use. 'Charming Inns and Rural Escapes' was the advertised headline and the basis of our attraction to the voucher. The initial search of available venues, whilst not exhaustively thorough, suggested that there were no venues remotely answering this description. All those viewed appeared to be budget hotels in city centres. This was so dispiriting that we put the voucher to one side intending to have a more thorough look if we recovered enthusiasm. The hope was that, buried away somewhere, there might be a venue with at least a passing resemblance to the advertised description. We never got round to it, the voucher has expired and money lost. We feel victim of a marketing trick of being attracted to purchase something not on offer and only being in a position to find this out after purchase and validation. Only at this point is there first full sight of available venues. Others beware and exchange or refund as soon as you encounter dissatisfaction!”

Helpful Report

Posted 2 years ago

“Very poor. I was gifted a helicopter trip which was impossible to book. Went through their process then waited for the further instructions which never came. The voucher has now run out and surprise surprise they don't want to know. This is the second one of these experiences that has been a total waste of money. Never again.”

Helpful Report

Posted 2 years ago

Hi Philip, Thank you for taking the time to share your feedback! After looking into the matter, it appears that your voucher had an expiration date of November 2021. Given that this was more than two years ago, and the voucher had a validity period of 12 months, we regrettably cannot extend its expiration date. Our records show that we did not receive any communication from you until February 2024, at which point we informed you about the expiration of your voucher, and that this had become void. We understand this may be disappointing, and we can only apologise for any frustration caused. Should you have any further questions or concerns, please do not hesitate to reach out to us via email. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Very good activitys on offer very quick to set everything up, very pleased with everything”

Helpful Report

Posted 2 years ago

“Very difficult to book and even to understand how to book! The original thing that was bought for us was the Kitchen Table Experience but this is just not available and so we have exchanged the voucher but again it is not at all easy to understand how to go about booking. You really need to make things far simpler for people to use your vouchers.”

Helpful Report

Posted 2 years ago

Hi Dean, I hope you had a wonderful weekend. I sincerely apologise for any inconvenience you experienced with our booking process. Your feedback is invaluable to us, as it guides our efforts to enhance our services and make improve on our booking experience for our customers in the future! I would like to assure you that I have sent you a private email with the locations for your chosen experience. If you encounter any further challenges in booking, please feel free to reach out to me, and I will be more than happy to assist you in completing the booking. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“I have done a couple of these activities, I do kike them but some are a bit of a night mare to book as you only have certain days. Would highly recommend”

Helpful Report

Posted 2 years ago

“Not only did they deliver in a quality and exceptionally low price voucher but I got offered a free voucher just for writing out a review ☺️excellent service!”

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Posted 2 years ago

“Activity Superstore gives you plenty of experience options, making it easy for everyone to have a good time and choose their favorite activity.”

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Posted 2 years ago

“Very easy to use and find an activity suitable! Amazing for an easy stress free date night! Would definitely recommend to friend and family”

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Posted 2 years ago

“The photo box came well wrapped and good quality. I would have preferred to be able to change this thoughtful gift from a relative to a photo book the system would not allow this.”

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Posted 2 years ago

“My self my family had a fantastic day both my son's enjoyed there car experiences and my grandson loved the cars especially the red and green one we went in the BMW high speed lap wow what a blast had a problem with voucher expiry date but this was sorted out quite promptly will definitely be booking again aerial atom next time👍👍”

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Posted 2 years ago

“My only problem is that there isn’t much choice in and around Birmingham area without travelling witch is not easy to get to thank you”

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Posted 2 years ago

“Excellent entertainment and history of wine”

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Posted 2 years ago

“Great range of activities and very easy booking system. Very happy with whole process”

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Posted 2 years ago

“hard to get hold of ,a transfer took a long process”

Helpful Report

Posted 2 years ago

Hi Nick, Thank you for providing your feedback. I am not quite clear on the details regarding the transfer you mentioned. To assist you further, could you please email me at reviews@activitysuperstore.com with additional information? I would be more than happy to investigate this matter for you and address any concerns you may have. Kind regards, Abbie Quality and Review Management Activity Superstore Ltd.

Posted 2 years ago

“Really easy to redeem and enjoyed a fantastic day out.. highly recommend!”

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Posted 2 years ago

“Very good experience & lots of choice!”

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Posted 2 years ago

Activity Superstore Ltd is rated 4.0 based on 948 reviews