Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.02

4.0 Rating 923 Reviews

77 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 923 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“Still haven't received the vouchers”

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Posted 14 hours ago

“I’m incredibly grateful! Mrs. Presley Jossie and her team went above and beyond to help me secure my refund.”

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Posted 3 days ago

“Easy to do, not activated or used. Voucher yet though.”

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Posted 6 days ago

“+16154141562 Help Me Recover My Lost Cryptocurrency From A Scam”

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Posted 1 week ago

“Awful. I purchased an experience for a birthday, activated the voucher and gave the date for booking and have not heard anything and its not confirmed. Its a lot of money not to receive confirmation or any communication since the first one where you took my money. I have followed up to see if this has been booked (its something I am treating someone too and now I don't know if ive lost money or what). Please confirm or refund. Even just an acknowledgement would be appreciated”

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Posted 1 week ago

“My order did not go through properly and my friend never received the email. I immediately emailed customer service and no one responded, still haven’t heard from them, but they sure took my money. Never using this website again.”

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Posted 1 week ago

“I left my present buying way too late, totally my fault, spent a long time finding somewhere that offered same day dispatch and special delivery, you had to order by 2pm to get same day dispatch, or you could get the gift (a subscription) sent via email. I would have had the email except I was just within the timeframe and having a physical item is nicer, so I paid for the package and the additional £7.99 delivery. The order went through a couple of minutes before 2pm. I kept checking for a dispatch notification, only to get a ‘thanked for your order’ notification at nearly 4pm, I tried to contact them as at this point it’s clear they aren’t going to ship, I asked if I could instead receive the email subscription as the birthday was the following day (Sat) only to get an ‘out of hours’ response. So no gift, either physical or by email, I wasn’t contacted and there was nowhere to add in the date I needed to receive it by. So it was an incredibly embarrassing day to not have a birthday gift. And if I wasn’t going to receive it in time, I could have ordered from anywhere. Don’t offer a service you can’t fulfil.”

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Posted 2 weeks ago

“They took money but we were unable to redeem the voucher because it required calling them and the number given did not work. Customer service were slow to respond and refused to refund. When pressed they started making claims they had no record of an attempted call and couldn't claim back from the supplier. Their tone was rude and dismissive, showing absolutely no respect for customers or acknowledging their own poor system of requiring phone calls and clearly a faulty number. This company does not deserve your business. They have scammed me out of £70 and refuse to rectify the situation appropriately.”

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Posted 3 weeks ago

“Bought an afternoon tea voucher as a gift (sadly, the personal message wasn’t on it but I noticed and included my own). However, the service was amazing….i ordered online at approx 2pm on Tuesday and it arrived in the post on Wednesday. As it’s a gift, I’ve no idea how easy it is to use.”

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Posted 1 month ago

“Good clear website easy to order delivery on time”

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Posted 1 month ago

“Frist time done this well please that I done it.did for my dad for father's day .”

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Posted 1 month ago

“It is not value for money, it's a giant rip off. I had a voucher for my birthday - on Activity Superstore website they describe it as a 2 or 3 course meal including a drink (wine, beer or soft drink), courses depending on location & for 2 people - £49. The location - Karma Sanctum Soho London at their WH restaurant. Well, they were charging £18pp for what they call an "Express Lunch" which was FAR from the meal described on Activity Superstore & £13 cheaper if you went direct instead of through Activity Superstore! It's gets more ridiculous. Our "lunch" was actually 3 Japanese octopus balls snack size & our main was one small skewer of fried chicken - yep 1 skewer!!! No drink included. TOTAL RIP OFF FOR £49 - don't trust Activity Superstore, they're selling snacks as a meal.”

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Posted 1 month ago

“Very happy with the service provided”

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Posted 1 month ago

“I could not find the recipient details section when booking an E Voucher. Both addresses are my own I contacted you and was asked to sent the recipient details, so the voucher could be sent TO MY EMAIL!!!!. This has been sent to me. What a system! An unhappy customer.”

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Posted 1 month ago

“The activities they offer are great value for money. They offer a vast variety of locations which is really helpful. I keep returning time after time”

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Posted 1 month ago

“Shocking do not use. Take forever for customer services to get back to you and you are unable to view any information about venues unless you activate the pass. You then have to go into each one individually to find out the t&cs. I have spent nearly 2 weeks trying to book this and I am now requesting a refund.”

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Posted 1 month ago

“Thanks to lilograce75 - @ gmail . com, I got my money back,”

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Posted 2 months ago

“This company are absolutely useless. They took my payment method's billing address and automatically applied it as the recipient address without giving me a chance to confirm the details before taking the payment. I sent the correct details by email but by the time they got back to me (days later) the voucher had already been delivered to me. They did eventually get another sent out to my recipient but this was now late for their birthday and my gift message wasn't included so they didn't know it was from me. I won't use Activity Superstore again.”

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Posted 2 months ago

“TERRIBLE. I WANT A REFUND”

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Posted 2 months ago

“Excellent choice. Very easy to order and arrived promptly.”

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Posted 2 months ago

Activity Superstore Ltd is rated 4.0 based on 923 reviews