Activity Superstore Ltd Reviews

"This company deserves less than 1 star. I purchased an experience for my wife's birthday, details of this experience was not properly explained until after purchase and code redeemed. Once redeemed, no chance for a refund, no proper communication channels. It's over a month now, wife's birthday is over 3 weeks old, still can't get my experience for several reasons by the company. Utter frustration. Please beware! Close to fraud."

Helpful Report

Posted 7 months ago

Thank you for sharing your experience.

However I am unsure what you mean by the activity was not properly explained. If you would like to elaborate, I will be happy to look into this for you.

However I can see that you have since exchanged your voucher to another activity.

I look forward to hearing from you.

Thank you and kind regards.

Charlotte Howland

Posted 7 months ago

"Nightmare trying to book a one night stay away and lots of extra cost. Said it included breakfast, just to find out it didn't. Dreadful."

Helpful Report

Posted 7 months ago

Thank you for taking the time to leave your feedback.

If you would kindly contact me with your voucher number and the location you were interested in, I will gladly look into this further for you.

Thank you and kind regards.

Charlotte Howland

Posted 7 months ago

"If I could give a negative score I would. Save your money and give people the cash for presents, you are literally pouring money down the drain using this company. I used their phone line to exchange a voucher. The male in the phone was beyond slow and utterly useless. Now I see my phone charges I know why! No where do I see these phone charges advertised on the website. Beyond unprofessional straight up daylight robbery. What a joke of a company"

1 Helpful Report

Posted 7 months ago

Thank you for your review.

I am sorry to hear of your dissatisfaction. Usually exchanging a voucher is very easy and straight forward and can even be done online. Therefore I can only apologise that this took quite some time and resulted in a larger than expected phone bill. If you would like to send me your voucher number and itemised phone bill, I will be happy to look into this further for you.

I look forward to hearing from you.

Kind regards

Charlotte Howland

Posted 7 months ago

"I would give them a negative rating but that's not an option. No support line on Sat and Sun, shocking booking system, properties far from the advertised standard, etc. After a night in what was allegedly a double bed and a shower for a 3 year old size rather than an average size adult, we found out our afternoon tea was used. Not by us though. We ended up having to pay for it again or not going. Experience out of hell.definitely not a relaxing weekend."

1 Helpful Report

Posted 7 months ago

Hello Maria

I am very sorry to hear of your disappointment with your stay and the issues you have had with your Afternoon Tea. I regret that our offices are closed over the weekend, however we have not been contacted since to raise the complaint. If you would kindly contact us we will be happy to take note of your complaint and raise this with the venue in question.

I look forward to hearing from you.

Kind regards

Charlotte Howland

Posted 7 months ago

"We stayed on a spa break voucher at Hallmark hotel in Bouremouth. Extremely dirty, poor facilities, very tired hotel room & overall very poor value for money. Certainly misled & missold by your company. Would not reccommend activity superstore to anyone."

1 Helpful Report

Posted 7 months ago

Hello Katy

Thank you for taking the time to leave your comments.

I am sorry that you felt the Hallmark Hotel fell short of expectations. If you could kindly contact me with your complaint and voucher details, I will be happy to investigate further.

I look forward to hearing from you in hopes of resolving this issue.

Kind regards

Charlotte Howland

Posted 7 months ago

"Possibly the most frustrating experience of my life was dealing with this appalling company. Customer service? Ring the number and it directs you to their website...no call held in a queue, no leaving a message, no ring back, no customer service. Only give their vouchers as a gift if you really can't stand the person."

1 Helpful Report

Posted 7 months ago

Hello

I am sorry that you have had problems contacting us. We have a phone number that provides near enough all the information you could need. However if you would prefer to speak to someone over the phone, please call us on 0371 384 1025, where an advisor will be more than happy to help.

Kind regards

Charlotte Howland

Posted 7 months ago

"Had a couple of vouchers from Activity Superstore companies. Due to bad health it was getting close to the deadline for their use, so I emailed them asking what our options were. I got an automated reply saying I should expect a reply within 5 working days. I thought that was quite a long time for a response but 25 days later I got a response from them - an automated reply telling me to expect a response within 5 working days! I'm still waiting for a response. I have now used one voucher and exchanged the other - they would otherwise probably have expired before I heard back from them. Quite apart from the fact that many of their vouchers are worth less than their face value (take a look at booking direct with the end provider), how can we respect any company with such poor customer support?"

1 Helpful Report

Posted 7 months ago

Hello Richard

I am sorry to hear that you did not receive a reply to your email. We have had quite a few technical issues with our email system recently, whereby some emails were not being delivered, but then would come through a few months later. We do not find this acceptable and I can assure you that this is being looked into by our IT support to ensure this does not happen again.

I am glad that you were able to book and exchange your vouchers, however if you need anything else please call us on 0371 384 1025.

Kind regards

Charlotte Howland

Posted 7 months ago

"I purchased a voucher for a comedy night for 4. The voucher value was £59. I paid £39 as it was on offer in Debenhams but I thought the value was for an experience worth £59 as that's what the packaging said!!! The experience isn't even worth £39 anyway! I tried to book a comedy night only to find out the if I'd bought tickets direct from the venue they were only £5 each so I could have saved myself £20! I tried different venues to see if I could get better value for money but apparently others had gone into liquidation so I was stuck with a venue that looked like a back street pub! Not really what I had in mind! I called the company who simply said "here's the number of the venue so you can ring and book yourself as we can't get through!". Ridiculous! I called and couldn't get through either so I've now paid for a voucher that goes out of date next month that I can't use because no one seems to answer a phone! I emailed Activity Superstore to complain and when they eventually got back to me they were really unhelpful and still haven't solved the problem let alone given an apology! Do not use this company they are a pure rip off!"

Helpful Report

Posted 7 months ago

Hi Stephanie

I am sorry to hear of the experience you have had, this is certainly never something we wish for our customers to receive. If you would kindly contact me personally on 0371 384 1025 with your voucher number, I will be happy to go through the options with you.

I look forward to hearing from you.

Kind regards

Charlotte Howland

Posted 7 months ago

"Very limited choice of locations for my Gastro Pub and Restaurant Dining gift, no response from Activity Superstore when I made a booking, no telephone number to ring and no response to emails. A company to avoid or risk wasting your money."

Helpful Report

Posted 7 months ago

Hello Wayne

I appreciate you taking the time to leave your feedback.

I am sorry to hear that you feel the choice is limited, we do offer 39 locations for this activity, however we do always try to add more throughout the year. I can see that a booking has since been made for you for a date that has now passed, therefore I hope you enjoyed your meal.

Kind regards

Charlotte Howland

Posted 7 months ago

"I was excited to receive a £34 voucher for afternoon tea for two. I booked the tea at The Buttery, Lymington. The tea was very basic, with one sandwich, a scone and the tiniest slice of cake. There was nothing special about the tea. I had a salmon sandwich and took half the salmon out as it was the grey black part of the fish. If we had bought the afternoon tea directly from the Buttery, it would have been £7 cheaper than the Activity Superstore voucher cost. How does that work?!"

Helpful Report

Posted 7 months ago

Hello SkyJ

Thank you for sharing your experience with us.

I am very sorry to hear that you did not think your voucher was value for money. As we offer over 130 locations for this activity, we do have one blanket price for all locations covered within the pack, therefore the pricing can be slightly different.

However if you could kindly contact me with your voucher number, I will be happy to look into this further for you.

Kind regards.

Charlotte Howland

Posted 7 months ago

"Gift card meant to be valid for 12 months but only valid for 1 month. Really bad. Presume they are trying to get rid of old stock. Can't get through to help at all. Tried to extend but costs extra 20 quid for 6 months, not even to the original length! Plus almost half the cosy of the voucher itself. Really bad I wouldn't have bought if it was advertised as short expiry. I can't give this as a gift and I ordered especially to get it quickly so will lose money even if I can return it, although return seems impossible. Really disappointed. Wish I'd looked at reviews before buying. Looks like there are issues redeeming vouchers so not like I can give it to anyone else either! What a rip off."

Helpful Report

Posted 8 months ago

Hello

Thank you for sharing your experience with us, however I am unsure what has happened.

All of our vouchers clearly advertise the expiry date on them before purchase, furthermore out stock is changed out for new stock every August/September, therefore I believe an error has occurred. If you would kindly call us on 0371 384 1025, we will be happy to investigate further.

Kind regards

Charlotte Howland

Posted 7 months ago

"This unique places to stay voucher is the worst thing I have ever purchased. The restrictions on booking are absolutely ridiculous and should be made clear on purchasing. In addition to the booking restrictions there are only a handful of options in the north, one of which you’re only entitled to a shared bathroom. What the hell. I paid 119 quid for this and you have to pay extra for an en suite. Part of the dress code at this company must be balaclavas as they are robbing people blind."

1 Helpful Report

Posted 8 months ago

Thank you for taking the time to share your review.

I am sorry that you feel that the restrictions are hidden, however we do advertise that each venue has their own restricitons and may restrict days of the week or months of the year and we go into further details online for each venue. If you would like to discuss this with me, please do not hesitate to contact me with your voucher number and I will gladly help where I can.

Kind regards
Charlotte Howland

Posted 7 months ago

"Because ZERO was it an option! This company are clearly profiting from both customer and end service provider. Taking £45 + postage and then allocating an insulting amount to the provider for their service is never going to allow provision of a ‘Gasto experience’. There was no intention of the only establishment anywhere near to our location of providing something exchangeable to the value of £45 - why would they at their own expense! I can’t understand why the venue would wish to be associated and tarnish their own reputation by refusing to provide a £45 service. They were busy on a Tuesday evening so can’t be that desperate! Whilst I may visit the pub and use their normal menu I wouldn’t touch Activity Superstore with a Barge pole and will ensuing that anyone that I know does exactly the same!"

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your review.

I am sorry to hear that you have not had a positive experience. If you could kindly contact me with your details, voucher number and name of the venue, I will be happy to look into this further for you. We contract each location at their own choice and provide an experience whether it be money off the bill or a set two or three course menu, every location will be different. Therefore when you contact me I can check if what you received was correct.

Kind regards
Charlotte Howland

Posted 7 months ago

"Everything went wrong. These people are bordering on the fraudulent and we will probably be taking legal action after talking to Trading Standards. We were given a 'Steam ride with Cream Tea' and are unable to find any supplier (8 are listed) who have ever agreed to do this offer. Peak Rail were never asked and are taking legal action. When my partner rang Activity Superstore this morning, they put the phone down on her when she explained the situation. Do NOT use or give as a present."

Helpful Report

Posted 8 months ago

I am terribly sorry to hear that everything went wrong.

All locations listed were contracted with us when our packs went to print, however over time some do discontinue which is why we ask you to check our web link before registering, to ensure a location is suitable for you. This is also mentioned within our terms. If you would like to contact us, we will be happy to help. I can assure you that none of our agents would terminate a call on purpose, unless foul language is being used despite being asked to refrain from such language. However we have recently moved offices and did suffer a few technical issues on a few days.

Kind regards
Charlotte Howland

Posted 7 months ago

"All a con paid 100 pounds hotel 72 pounds to book for 1 night the hotel only get 50 pounds dont know who gets rest NEVER BUY ."

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your experience with us.

If you would like to contact me directly we can talk through your concerns, however we do have one blanket price that covers the cost of the voucher throughout its validity and as I'm sure you can appreciate direct pricing with the hotels will be more expensive during some months of the year, therefore we have to cover this fluctuation in price.

Kind regards
Charlotte Howland

Posted 7 months ago

"We wrote to your "company" several weeks ago, having been given your address by Argos. we bought 2 Helicopter Buzz experience vouchers for our sons December 2016, to date they cannot get a single date to take their flights and all efforts to contact your company have failed, you cannot obviously supply what you sell, and your company service department obviously is non existent!, Argos informed us we could "extend" our vouchers for £20 each - no way! we wrote demanding a full refund, but guess what - no response whatsoever!...not impressed at all and have advised family etc., not to waste their money!"

1 Helpful Report

Posted 8 months ago

Hello Mr Elrick

I am sorry to learn that you have had difficulties in booking your Helicopter Buzz, usually the availability is very good, however as the end of the season draws closer, the dates do become limited due to poor weather. If you could kindly call us on 0371 384 1025 we will be happy to see what we can do for you.

Kind regards
Charlotte Howland

Posted 7 months ago

"I haven't used our activity experience yet but the value for your money with activity superstore is incredibly bad. With Red letter day, for £150 you can get a nights stay for two with dinner and breakfast. Some places even throw in a spa treatment each! And there are soo many places to choose from. For the same value with Activity Superstore you get very limited hotels to choose from which is within a reasonable distance to where I live. I have looked into our options at great lengths and found that the best option i had was to book Chilworth manor and all you get is a nights stay and breakfast. That's the best they can do for £150! I have just gone onto booking.com and you can book the same hotel with breakfast for just £75! Its an absolute joke! I have tried so very hard getting our money back and have gone to such great lengths but the customer service is so very poor and they really don't give a damn about their customers. They haven't even had the courtesy to get back to me about 1 simple question I asked over a month ago, checking on what time we can check into the hotel by, which is now just 2 weeks away. This voucher was a gift from my dad and I am deeply upset with the amount of money that has been wasted. And because of this I will ensure to tell all my family and friends not to buy a voucher from Activity Superstore."

Helpful Report

Posted 8 months ago

Hi Louise,

I am sorry to hear of your disappointment with the value of the voucher. We currently sell the one night with dinner, which includes breakfast at £119 down from £169. I can assure you that we do all we can to ensure all areas of the country are covered. If you could kindly contact me with your voucher number I can check your check in time and the direct pricing, however our vouchers do have to cover a large number of locations that fluctuate in price during the validity of your voucher.

I look forward to hearing from you and hope that your stay is enjoyable.

Kind regards
Charlotte Howland

Posted 7 months ago

"What an absolute pile of trash - the hotels they seem to "offer" as part of the experience on the website are non-existent when trying to book and all you're left with choice wise are places you wouldn't dream of staying in, often in the middle of nowhere that no-one else wants to book either!!! Avoid!!!"

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your feedback. I am sorry to hear that you felt the hotels are not suitable, however we do try to cover a range of areas to accommodate all customers. If you are unhappy with your current voucher you are welcome to exchange to another offered on http://1muv.mj.am/link/1muv/xs3kr3xx/a1/YFALf_0hiObpCKXW1GeNJA/aHR0cDovL2V4Y2hhbmdlcy5hY3Rpdml0eXN1cGVyc3RvcmUuY29tLw. I hope this helps.

Charlotte Howland
Activity Superstore

Posted 8 months ago

"This company is a scam. My mum paid £79 for me and my partner to have a spa day and afternoon tea. When the voucher arrived it was only for Monday-Thursday. When I looked where we could book there was nowhere anywhere near my house. So I opted to trade it in for an experience closer to home. They said the value of the voucher was £59 when I know my mum paid £79. The only thing near my house was a beer tasting and burger. Which for £59 is absurd enough, let alone the £79 my mum paid. I tried to book on the beer tasting day and there was no availability before my voucher expired so they want another £20. It’s an absolute joke. This company stays in business by taking money from people trying to do something nice for their loved ones. Now my mum knows she got me nothing for Christmas. Never buy this for anyone."

Helpful Report

Posted 8 months ago

Thank you for taking the time to share your review.
All of our activities state the days of the week they run and from which venues before purchase to ensure they are suitable for the recipient. When exchanging your voucher we can only exchange to the amount originally paid for the voucher, therefore if you believe this to be incorrect, please contact me and I will be happy to investigate further for you, along with the dates offered for your voucher.

Charlotte Howland
Activity Superstore

Posted 8 months ago

"These vouchers are a complete waste of money. Received a Karting for two voucher and the only sessions available at the closest venue is for 7am or 8:15am on a Sunday morning! The customer service is only via email and they take days to get back to you. Save your money and purchase your tickets directly not via this 3rd party. I will be referring them to trading standards."

Helpful Report

Posted 8 months ago

I appreciate you taking the time to leave your feedback.
With the particular activity you have, the race is the first race of the day therefore can be quite early, however we do offer a similar activity that can be used throughout the day instead of just the morning. If you would like more information on how to change to this activity, please get in touch.

Charlotte Howland
Activity Superstore

Posted 8 months ago

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