Activity Superstore Ltd Reviews

Name: Activity Superstore Ltd
Address: Activity Superstore 41-45, High Street, High Street, Saffron Walden, United Kingdom (GB)
Rating: 4.00

4.0 Rating 948 Reviews

76 %

of reviewers recommend Activity Superstore Ltd

Company Reviews

Metrics

Info

4.0

Based on 948 reviews

Shipping & Delivery
Delivery Methods	Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Live Chat, Email, Telephone
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

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Activity Superstore Ltd 5 star review on 24th October 2024

Anonymous

Activity Superstore Ltd 1 star review on 7th August 2017

Anonymous

Anonymous // 01/01/2019

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“Avoid any purchase if you value your time and money. This is an awful company whose customer service is lacking in every sense, it offers hotel stays to properties that are not in the scheme, and others that won’t take bookings under the voucher scheme but will if you book via conventional means such as booking.com. Can’t get to speak to anyone in person and it takes days to get any kind of email response, the latest from ‘Charlie’ which was simply condescending and didn’t answer any of the points I raised in my complaint. The cost of the voucher has way exceeded the cost of the two bookings we’ve attempted to make if we’d booked directly, their company slogan should be ‘stand and deliver’.”

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Posted 4 days ago

“First Time I have used the Activity Superstore, I found lots of choice , good deals and quite reasonable prices. My oder was dealt with quickly and I was kept updated. I would definitely recommend.”

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Posted 1 week ago

“After weeks of delays and unhelpful responses from the platform, I was beginning to feel stuck—until URF stepped in and changed the direction entirely. Right from the first interaction, their process was organized and professional. The team quickly understood the complexity of the situation, communicated openly every step of the way, and delivered a solution faster than I expected. What once seemed like a closed door turned into a smooth and successful outcome. This is the standard every digital support service should strive for. URF isn’t just solving problems—they’re redefining what exceptional customer support looks like. #CyberSupport #CustomerExperience #EffortlessSolutions #TechDrivenCare”

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Posted 1 week ago

“Activity Superstore have such a great selection of things to do for people in all walks of life. I have had a few Afternoon Tea vouchers from them and you get a lot of different places you can go somewhere near you. The prices are excellent too so definitely worth every penny.”

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Posted 2 weeks ago

“Recipient very pleased with the gift experience. Looking forward to her helicopter ride in the new year. Would have given 5 stars but had a problem with the delivery of the voucher. We paid for next day delivery and the voucher didn't arrive until 4 days later so we had an anxious wait as her birthday was the day it arrived. We did contact Activity Superstore and a helpful person on the phone said that they had experienced some delivery problems with a courier. We have now had the postal charge refunded but obviously had the worry as to wether it would arrive in time for her 60th birthday party. Apart from this very good overall. Will use again.”

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Posted 2 weeks ago

“I will gladly leave a review once you have actually sent the voucher!!!”

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Posted 2 weeks ago

“Recieved voucher quickly,makes a nice present. Thankyou!”

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Posted 2 weeks ago

Thank you for your glowing feedback! 😎✨ Yasmin The Activity Superstore Team

Posted 2 weeks ago

“I brought 2 gift getaways for my 2 Daughter's as a Christmas present. Obviously they haven't used them yet but i was very impressed at the prompt service and very quick Delivery of these gift packages and lovely presentation.”

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Posted 3 weeks ago

Thank you for your fab review, Andrew. We hope your daughters love their Getaways! 🥰✨ Yasmin Activity Superstore Team

Posted 2 weeks ago

“Shocking service!! Do not use!!”

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Posted 3 weeks ago

Morning Samuel, Can you please contact us on customersupport@activitysuperstore.com in order to discuss and allow us to resolve the issues you are facing. We cannot find any direct correspondence with you so think you are dealing with our Experience Partner directly. We look forward to hearing from you. Many thanks. Vicki.

Posted 3 weeks ago

“No problems but I wish we didn’t have to go on to find free vouchers , and no way to decline the offer if not required .”

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Posted 1 month ago

“I have purchased a two night get away as a Christmas present, so I will not know what the experience is like. But.. If the experience is as good as the purchase it definitely will be wonderful. I ordered on the Tuesday it arrived first class post Thursday. Everything was so simple. Thank you”

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Posted 1 month ago

“Their attention to detail and genuine care stood out. They didn’t just solve my issue — they made sure it stayed solved.”

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Posted 1 month ago

“Avoid using this company at all . unable to book experience. unable to obtain refund ,terrible customer service , just fob you off and then they decide to cut you off in mid correspondence”

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Posted 1 month ago

“Great prices and plenty of choice quick delivery service and easy to use site”

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Posted 2 months ago

“Very easy to purchase.voucher came through in less than 10 minutes”

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Posted 2 months ago

“Not received item yet, but easy to order.”

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Posted 2 months ago

“So easy to order from and the delivery was very fast. Would use again. Price was brilliant for a deluxe tea for two.”

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Posted 2 months ago

“One of the worst companies if ever dealt with. Many of the experiences that are advertised on the vouchers don't exist any more or are closed. I exchanged the voucher several times for a different experience and faced the same unavailability problem, and even paid extra to try and get one that was suitable - that didn't exist either. I eventually demanded a refund but they refused. The only way to contact them is via email and you wait 2 days for an answer to each question (if you're lucky). You can call them if you upgrade though as they'll happily take your money! Eventually, after weeks of emails they offered me a partial refund which I had to chase several times! All I got from this company was months of stress and frustration. Never again!”

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Posted 2 months ago

“Loads of choice and good prices. Easy to use website. Bought for a gift so not redeemed yet.”

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Posted 2 months ago

“Disappointed to see my hotel voucher was more expensive than booking direct.”

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Posted 3 months ago

Activity Superstore Ltd is rated 4.0 based on 948 reviews