“On your recommendation I ordered a replacement rear nearside door for my 2014 Citroen C 4 Picasso from Cit-Ren of Norwich. This was duly sent to me at a cost of£100 + £40 carriage + VAT. A total of £168.00. When it arrived and was unpacked it was immediately obvious that it was the wrong door for my car, being either for another model or earlier model and would not fit. I immediately rang Cit-RAen to complain and at the request of ‘Gary’ sent photographs by email of both doors to illustrate the difference. Since then I have tried repeatedly, without success to speak to Gary and have been told he was not in or unavailable and would ring me back. He has not done so or replied to my email. I cannot help but think that he is avoiding me!
I would be grateful if you would use whatever influence you have with this company to bring this matter to a successful conclusion, either by way of the correct door or a full refund of the £168.00.
I am unable to repack the door for return as It came on a pallet wrapped in polythene sheeting and with two large tyres as protection. I have no means of polythene roll wrapping the item.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I contacted Renparts through 1st choice to buy a wing mirror. I got an immediate reply, the price was good and part arrived in good condition within 2 days. I have used 1st choice before and have been provided with a very efficient and professional service.
Thank you 1st choice.”
“I was sent a part for my Purgeot car which was incorrect, the site says that there are free returns. You are asked to fill in a returns form after several e-mails suggesting that you should not repeat e-mails to them. I have done all that they asked and have still not got a returns label. I am very sceptical about getting a refund and very annoyed at the lack of service.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“only had one which seem to meet my needs from derby salvage took my card details and gave me a delivery date of the 10/08/ order didnt arrive. Sent a message to see what as happen ,to no reply ,no payment as been taken from my account so far.?.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Would recommend 1st choice spares. Had a question about item I ordered..no problem with contact. Easy to order and arrived quickly..well packaged. Shall use 1st choice again.”
“From ordering my part and being told delivery would be 2-3 days i eventually received my part after 10 day after numerous pbone calls chasing it up, wouldn't use again!”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“All good, not a standard part but got a couple of offers. Seller was excellent with a quick delivery and answered all of my questions honestly and politely.”
“Confirmed the order with Niall over a week ago ... not even an order confirmation yet .... not answering his phone .... Matt is (as I type) saying that he is going to try and get to the bottom of what is (or isn’t) going on”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
