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We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
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Customer Care - 1st Choice.
“The gearbox had two of the mounting bolts snapped off in the bell housing, a pig of a job drilling them out. The unit was the most expensive of the 3 that I was offered and I chose it because it had a 6 month warrenty. They told me the gearbox had had a minor refurb, bearings etc, but surely if they were doing that they would have noticed the two brocken off bolts.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“I have used 1st choice for many years with excellent results, but my last purchare has not arrived after being ordered 14 days ago. The problem seems to be with DHL but none seems to give me any answers. The vehicle is out of use awaiting this headlamp”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
Hi
Thank you for your recent review. We do not add on a cost over and above the supplier charge. That is not how our system works. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“I bought a full wheel I needed just the alloy but I was sent the wheel as that was only available but then they told me it’s 96 pounds with delivery for a Nissan micra wheel with tyre. As I didn’t have time I said sure but when I received it was bent I am kinda disappointed as the wheel was bent as I was buying one cause the old was bent. 96 pounds for a wheel with bent alloy isn’t right”
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Customer Care - 1st Choice.
“not good at all i ordered a 2015 front bumber and ended up with a 2008 and on top i have to pay an extra £40 for deliver and now getting nowhere with a return or refund”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Works well it is a shame that the supplier was rubbish with the part that is broken and isn’t suitable for I need it for.
Have tried to contact them but they did not reply.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 15/03/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Not impresed, placed enquiry for two doors, recived responce, paid the money, goods didnt arrive, called 3 days later to be told they would refund the money as thet didnt have the doors. Tried enquiry again, recived responce, paid the money, doors arrived a week late both were dinted and scratched where they had put them on the pallet facing each other with nothing inbetween for £1200-00 I expected a lot better condition, BEWARE !!!”
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Customer Care - 1st Choice.
“Ordered a part (door) from derby spares ,it came badly dented and not what the picture of the car looked like. They contacted me to say they would give me back the postage and its not a new door. Iv heard nothing else from them or received any payment back. Won't be using this site again.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“As I am still waiting for the parts to come to my house, the delivery department has let you down. I would like an update on where it is many thanks and Clark.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Having ordered the part I received photos of the part but I didn’t realise I had to confirm this was the correct item this resulted in a delay and the part wasn’t available anymore but they had another one which i confirmed and waited for delivery. Unfortunately the next thing I received was a refund
So I still need the part which I shall have to pursue when I return from holiday”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“I bought and paid for a spare wing mirror. When I queried when it was arriving or where it was, I was informed it had been sold to some else because I had not answered a message relating to the part.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“I have finally received the oil pump I ordered 3 weeks ago. I guess the issue was with the company Ecoparts out of Hinckley, whose correspondence was woeful. I had to repeatedly ask for a tracking number which I finally had 3 days after DHL tried to deliver it unsuccessfully as I was away, hence the request for the tracking.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I was sent the wrong part even though it was specified online and verbally on the phone.
I returned the part at my cost and was only partially refunded. So I paid postage twice. I had to chase the refund.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The company that supplied part sent it incomplete which did arrive the next day. Contacted them and they said they would send a replacement and they would collect the incomplete one. Waited three days and nothing. Contacted them and they said they tried to contact me ( no missed calls on my phone). They refunded the money. So have to try and find part elsewhere”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
Our records show that 3 other breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
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Customer Care - 1st Choice.
“I received the items so the door is okay fit to my car but the wing is for another model so it does not fit my car so I do not know what can I do with the wing now”
