“Not impresed, placed enquiry for two doors, recived responce, paid the money, goods didnt arrive, called 3 days later to be told they would refund the money as thet didnt have the doors. Tried enquiry again, recived responce, paid the money, doors arrived a week late both were dinted and scratched where they had put them on the pallet facing each other with nothing inbetween for £1200-00 I expected a lot better condition, BEWARE !!!”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Ordered a part (door) from derby spares ,it came badly dented and not what the picture of the car looked like. They contacted me to say they would give me back the postage and its not a new door. Iv heard nothing else from them or received any payment back. Won't be using this site again.”
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Customer Care - 1st Choice.
“As I am still waiting for the parts to come to my house, the delivery department has let you down. I would like an update on where it is many thanks and Clark.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Having ordered the part I received photos of the part but I didn’t realise I had to confirm this was the correct item this resulted in a delay and the part wasn’t available anymore but they had another one which i confirmed and waited for delivery. Unfortunately the next thing I received was a refund
So I still need the part which I shall have to pursue when I return from holiday”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
“I bought and paid for a spare wing mirror. When I queried when it was arriving or where it was, I was informed it had been sold to some else because I had not answered a message relating to the part.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I have finally received the oil pump I ordered 3 weeks ago. I guess the issue was with the company Ecoparts out of Hinckley, whose correspondence was woeful. I had to repeatedly ask for a tracking number which I finally had 3 days after DHL tried to deliver it unsuccessfully as I was away, hence the request for the tracking.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“I was sent the wrong part even though it was specified online and verbally on the phone.
I returned the part at my cost and was only partially refunded. So I paid postage twice. I had to chase the refund.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“The company that supplied part sent it incomplete which did arrive the next day. Contacted them and they said they would send a replacement and they would collect the incomplete one. Waited three days and nothing. Contacted them and they said they tried to contact me ( no missed calls on my phone). They refunded the money. So have to try and find part elsewhere”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
Our records show that 3 other breakers' quotes were issued for this car parts request. Please log in to your account to view the details: https://www.1stchoice.co.uk/login
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Customer Care - 1st Choice.
“I received the items so the door is okay fit to my car but the wing is for another model so it does not fit my car so I do not know what can I do with the wing now”
“I was sent an incorrect sized tyre and wheel, received a 16" rather than the required 15". When i advised the dealer, he said it was a mix up at the courier and 5 days later I then recieved a replacement (correct) wheel and tyre after chasing twice! The dealer then advised me that the cost of recovering the incorrect 16" was not cost effective and so I now need to dispose of it. Not impressed with the system of service.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I contacted Scott Yard .co.u and they told me they had the part i wanted . Ipaid them . The part arrived from another firm £46.80 p cheaper? I have asked Scott Yard .co.u to credit me the £ 46.80 EXTRA they charged me . I had also bought this part from anothe suppler ?”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“It was meant to be a smooth transaction but FedEx made it the worse experience, delivering after 7 days for a next day delivery. I had to chase it up everyday”
hanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The vendor took the order for the part over the phone and asked for payment by card from my daughter. The quote was for £42 but they charged £60. The part did not arrive the next day as promised and when we called they said it had not been ordered, even though the money had been taken from the bank account. It took a long time to sort out, we eventually did get the part we needed from them but would not use again.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Hi,
I took the spare to the garage for fittings where it was was that one flap and few screws were missing . So not exactly satisfied with the spare….”
Thanks for your recent feedback.
From our FAQs page: https://www.1stchoice.co.uk/faqs
Q: What happens if a part supplied is faulty?
A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you.
All the best
Customer Care - 1st Choice.
“Not sure it's 1st Choice's fault but the third party company I'm having to deal with who supplied the wrong part are really poor with communication and I'm now worried I've been fleeced out of my money. They were fine and quick to communicate in selling me the part but have been awful in providing details for a return.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“There is only one thing worse than second hand car dealers and that is second hand car parts dealers! I ordered a part on the 27th of Feb, I could only pay by PayPal so the payment was taken on the 3rd of March, when the 10th of March came around still no part I rang the company who said it would be delivered on the 11th, that was a lie! I get a email from DHL that it was due to be delivered on the 12th, IT WAS ONLY PICKED UP ON THE 11th when it turned up it was soaking wet like it had been only just been removed from the donor vehicle.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Order placed on Thursday, still had not been delivered by Wednesday, phoned, item "had been left on dispatch bench" promised delivery following day, waited all day no delivery, was finally delivered on the Friday”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
