“My experience with the engine supplier following my parts search has been disappointing. The dispatch date has been postponed repeatedly, and despite phone calls and emails, I have not received the clear written update I requested.
I understand that 1st Choice Spares provides a parts location service and may not be the seller itself. However, I would appreciate your assistance in contacting the supplier and obtaining a confirmed dispatch date. This delay is causing considerable inconvenience, as I depend on my car.
The issue remains unresolved at the time of writing.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The parts company that sent my part were great.
1st choice less so! All good until I wanted to pay. Their IT was broken 🤷♂️ it took numerous attempts to get the page to move to the payment page.
I am quite computer savvy, tried 2 different browsers, plus an android phone.
Of course, no one to talk to, no webchat, and email came back the next day saying "sorry, we will have a look" by which time I had managed hours later.
Great idea, v poor IT system.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Everything started well. Quick response and a trusted agent thankfully had the part. They phoned me, I checked the part number, they indicated delivery within 4 days, so I paid the price [£345] and requested tracking information. Then silence. I made several written requests to know delivery details - no response. The 4 days came and went. Only when I contacted 1st Choice by email did I get a response. They came back to me and said delivery should be with the following 2 days. Part arrived on the 2nd day. So over a week instead of the indicated 4 days. All I wanted to know was the delivery time, not a big ask, and the lack of it made an otherwise good experience stressful. You become concerned that you may have been scammed. 2 stars would have been 5 with a message or phone call.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced a problem with this supplier, but good to hear that we could help.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The gearbox had two of the mounting bolts snapped off in the bell housing, a pig of a job drilling them out. The unit was the most expensive of the 3 that I was offered and I chose it because it had a 6 month warrenty. They told me the gearbox had had a minor refurb, bearings etc, but surely if they were doing that they would have noticed the two brocken off bolts.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I have used 1st choice for many years with excellent results, but my last purchare has not arrived after being ordered 14 days ago. The problem seems to be with DHL but none seems to give me any answers. The vehicle is out of use awaiting this headlamp”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We do not add on a cost over and above the supplier charge. That is not how our system works. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I bought a full wheel I needed just the alloy but I was sent the wheel as that was only available but then they told me it’s 96 pounds with delivery for a Nissan micra wheel with tyre. As I didn’t have time I said sure but when I received it was bent I am kinda disappointed as the wheel was bent as I was buying one cause the old was bent. 96 pounds for a wheel with bent alloy isn’t right”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“not good at all i ordered a 2015 front bumber and ended up with a 2008 and on top i have to pay an extra £40 for deliver and now getting nowhere with a return or refund”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Works well it is a shame that the supplier was rubbish with the part that is broken and isn’t suitable for I need it for.
Have tried to contact them but they did not reply.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 15/03/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Not impresed, placed enquiry for two doors, recived responce, paid the money, goods didnt arrive, called 3 days later to be told they would refund the money as thet didnt have the doors. Tried enquiry again, recived responce, paid the money, doors arrived a week late both were dinted and scratched where they had put them on the pallet facing each other with nothing inbetween for £1200-00 I expected a lot better condition, BEWARE !!!”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered a part (door) from derby spares ,it came badly dented and not what the picture of the car looked like. They contacted me to say they would give me back the postage and its not a new door. Iv heard nothing else from them or received any payment back. Won't be using this site again.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“As I am still waiting for the parts to come to my house, the delivery department has let you down. I would like an update on where it is many thanks and Clark.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Having ordered the part I received photos of the part but I didn’t realise I had to confirm this was the correct item this resulted in a delay and the part wasn’t available anymore but they had another one which i confirmed and waited for delivery. Unfortunately the next thing I received was a refund
So I still need the part which I shall have to pursue when I return from holiday”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not widely available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
All the best
Customer Care - 1st Choice.
