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1st Choice Spares Reviews

4.4 Rating 5,665 Reviews
86 %
of reviewers recommend 1st Choice Spares
i have had no feedback from company about my order after sending emails to them
Helpful Report
Posted 1 month ago
Hi Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. All the best Customer Care - 1st Choice.
Posted 1 month ago
The items supplied were incorrect, both have been returned, and I am still awaiting a refund for the amount paid.
Helpful Report
Posted 1 month ago
Hi Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. All the best Customer Care - 1st Choice.
Posted 1 month ago
I contacted Scott Yard .co.u and they told me they had the part i wanted . Ipaid them . The part arrived from another firm £46.80 p cheaper? I have asked Scott Yard .co.u to credit me the £ 46.80 EXTRA they charged me . I had also bought this part from anothe suppler ?
Helpful Report
Posted 1 month ago
Hi Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. All the best Customer Care - 1st Choice.
Posted 1 month ago
It was meant to be a smooth transaction but FedEx made it the worse experience, delivering after 7 days for a next day delivery. I had to chase it up everyday
Helpful Report
Posted 1 month ago
hanks for your recent feedback. We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact All the best Customer Care - 1st Choice.
Posted 1 month ago
The vendor took the order for the part over the phone and asked for payment by card from my daughter. The quote was for £42 but they charged £60. The part did not arrive the next day as promised and when we called they said it had not been ordered, even though the money had been taken from the bank account. It took a long time to sort out, we eventually did get the part we needed from them but would not use again.
Helpful Report
Posted 2 months ago
Thanks for your recent feedback. We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact All the best Customer Care - 1st Choice.
Posted 2 months ago
Hi, I took the spare to the garage for fittings where it was was that one flap and few screws were missing . So not exactly satisfied with the spare….
Helpful Report
Posted 3 months ago
Thanks for your recent feedback. From our FAQs page: https://www.1stchoice.co.uk/faqs Q: What happens if a part supplied is faulty? A: Simply log into your account and you’ll be able to click the “Report a problem” link and fill in a brief outline of the problem and we’ll look into it for you. All the best Customer Care - 1st Choice.
Posted 3 months ago
Not sure it's 1st Choice's fault but the third party company I'm having to deal with who supplied the wrong part are really poor with communication and I'm now worried I've been fleeced out of my money. They were fine and quick to communicate in selling me the part but have been awful in providing details for a return.
Helpful Report
Posted 3 months ago
Hi Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. All the best Customer Care - 1st Choice.
Posted 3 months ago
There is only one thing worse than second hand car dealers and that is second hand car parts dealers! I ordered a part on the 27th of Feb, I could only pay by PayPal so the payment was taken on the 3rd of March, when the 10th of March came around still no part I rang the company who said it would be delivered on the 11th, that was a lie! I get a email from DHL that it was due to be delivered on the 12th, IT WAS ONLY PICKED UP ON THE 11th when it turned up it was soaking wet like it had been only just been removed from the donor vehicle.
Helpful Report
Posted 3 months ago
Thanks for your recent feedback. We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact All the best Customer Care - 1st Choice.
Posted 3 months ago
Order placed on Thursday, still had not been delivered by Wednesday, phoned, item "had been left on dispatch bench" promised delivery following day, waited all day no delivery, was finally delivered on the Friday
Helpful Report
Posted 4 months ago
Thanks for your recent feedback. We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact All the best Customer Care - 1st Choice.
Posted 4 months ago
Although not the platforms fault. I paid for a part and never received it, had to gain a refund.
Helpful Report
Posted 4 months ago
Thanks for your recent feedback. We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact All the best Customer Care - 1st Choice.
Posted 4 months ago
Am still waiting for email reply { yesterday } from Barlows re them supplying 15 inch Caddy wheel when 16inch wanted . New car tyre spare, registration supplied. I may be able to use it but dont want warranty / faults developing electronically ( braking ABS etc ) Have asked about this ......PLEASE RESPOND Star rating to wait if it allows. It doesnt allow so poor at moment........01822 - 841176
Helpful Report
Posted 4 months ago
Hi Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. All the best Customer Care - 1st Choice.
Posted 4 months ago
Ordered the part last Tuesday 15/1/2025 evening, did not receive the delivery until Tuesday 22/1/2025 and this only happened due to me ringing on Monday 21/1/2025 to check were the part was, only to be told that they would check and let me know. They did not ring me back, so I rang again to be told they were sernding another one out that night , for delivery the next day. This arrived as told at 10.15 0n Tuesday morning. On checking the paperwork this was not another part but the original one as the paperwork was dated 15/1/2025. Had to have a Hire Car for another 3 days due to their inefficiency, Not impressed
Helpful Report
Posted 5 months ago
Thanks for your recent feedback. We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact All the best Customer Care - 1st Choice.
Posted 5 months ago
Very slow to respond and eventually, after a number of calls, advised the order couldn't be filled and cancelled with a refund.
Helpful Report
Posted 7 months ago
Thanks for your recent feedback. We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact Our records show that three other breaker's quotes were issued for this car parts request. Perhaps one of these may help. Please log in to your account to view the details: https://www.1stchoice.co.uk/login All the best Customer Care - 1st Choice.
Posted 7 months ago
Very quick at sending a part out to us, however it was the wrong part, even though it had been discussed over the phone very clearly. Staff very friendly and polite. We returned it the next day however up on its return they didn’t then send the replacement part out. We waited a week and then spent another week phoning every day. I requested a refund but they insisted I couldn’t have one as it was with the courier already. Very frustrating! Then a day later we had the couriers notice and it was delivered. Pleased with the part so far, just took so long to receive it. Not sure if I would use them again.
Helpful Report
Posted 7 months ago
Thanks for your recent feedback. We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact All the best Customer Care - 1st Choice.
Posted 7 months ago
Whilst 1st choice may be ok the suppliers that you forward are garbage. Got a quote, paid and have heard nothing. Can't call for an update. Been over a week now and still waiting.
Helpful Report
Posted 7 months ago
Hi Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. All the best Customer Care - 1st Choice.
Posted 7 months ago
I ordered a part over a week ago, but have still not received it despite being told it would be delivered last week.
Helpful Report
Posted 8 months ago
Hi Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. All the best Customer Care - 1st Choice.
Posted 8 months ago
I will increase my rating once I get my rebate of £60.00
Helpful Report
Posted 8 months ago
Hi Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. All the best Customer Care - 1st Choice.
Posted 8 months ago
Very slow to dispatch my order, not over helpful, had to call them 3 times, finally got part 10 days later.
Helpful Report
Posted 8 months ago
Thanks for your recent feedback. We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier. If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact All the best Customer Care - 1st Choice.
Posted 8 months ago
I wouldnt use 1st choice spares in future, because companies that use 1st choice dont follow through with their quotes. I was quoted for a part, paid, and was then refunded without and explanation. The second place i paid for a part from, hasnt delivered it, is now not responding to messages and i will now have to try and get my money back from paypal..
Helpful Report
Posted 9 months ago
Hi Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. All the best Customer Care - 1st Choice.
Posted 9 months ago
The part was totally wrong even though they had registration ??
Helpful Report
Posted 9 months ago
Thanks for your recent feedback. We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers. We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible. https://www.1stchoice.co.uk/contact All the best Customer Care - 1st Choice.
Posted 9 months ago
1st Choice Spares is rated 4.4 based on 5,665 reviews