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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“Fuming...
Ordered a part, witch entailed a full suspension/strut assembly, only to receive the suspension unit. Absolutely useless. Not only that, from purchasing I had to chase up as to when it was being delivered, this took more than 10 days. Only to find that I haven't got what I purchased. Absolutely ridiculous. Fuming. Not happy at all.”
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Thank you for your recent review. We were sorry to hear you are experiencing problems with this supplier. We have added this to the complaint log and our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We were sorry to hear you are experiencing problems with this supplier. We have added this to the complaint log and our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“My experience using 1st Choice Spares was shocking. I was sent a gearbox that did not work, only to find this out after paying for labour to fit the gearbox. 1st Choice simply relayed my message to the breaker, Cit-Ren, who stated a "parts only" warranty. They were willing to swap for another gearbox, but how can I trust a company who has already sent me a faulty item? When queried, they stated it was tested by reversing the car onto the ramps; this was most convenient as it was 1st and 2nd gears on the gearbox that were not working... Does beg the question, when they drove the car OFF the ramps, at what point did they decide 1st and 2nd gears were OK? When they had to use 3rd? Their original message prior to purchase stated it was a "good manual gearbox" - last time I checked, "good" does not mean faulty. Avoid dealing with these companies, as any issues are not resolved.”
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Thank you for your recent review. We were sorry to hear you are experiencing problems with this supplier. We have added this to the complaint log and our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“I sent out a parts request for a hard to find spare for my 2016 Honda CRV, one breaker replied to say yes they have it but were not willing to check the part before payment. Paid for the part only to be told a week later that it wasn’t any good and refunded. This was a complete waste of everyone’s time and stress on me.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered gear box undercover tray its been over 2 weeks now and still haven’t received it. I am keep chasing it with the motor and motions but still no luck hope i’ll get it”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“I use to use this site a lot but recently even though I give part numbers and photos they take money from my card and then tell me it’s the wrong part or damaged on removal. It then delays me days and takes upto 7 days to get a refund, that’s when the breaker remembers to do the refund causing me to keep checking if received the refund. I also get the yards listed on the site calling me and asking me to pay by bank transfer which you as a site recommend I don’t do. I will
Be closing my account after 15 years as the site is not reliable and has lost my trust as a company.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible. The issue has also been flagged up to director level.
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Customer Care - 1st Choice.
“I was supplied with an engine which was not fit for purpose yet I was informed that the engine i wad buying was tested and in good condition. The engine had overheat and the oil filter was burnt . We went ahead and fit the engine to the car , changed the filters but was boiling, returning the water and making noise. The company has not replaced the engine nor refund my money. They wanted me to send the engine to them which I declined and after a prolonged discussion they agreed to send a courior to pick the engine. They collected the engine from my premises on 14. 07.26”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium, especially so for a 16 year old vehicle.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
“Very poor twice I’ve ordered a gearbox from these people and none have materialised no refund offers or no contact , still await a gearbox after paying them
Over £600 .”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“14 days after payment I still have not received my part. Initial contact was good, price was good but subsequent to paying, communication has been terrible with me having to chase multiple times to find out what's happening. From what I can see the part was not shipped until 7 days after I paid and now according to DHL it is lost in a warehouse. Currently I don't know if the part will ever appear. If it does not arrive tomorrow I will be trying to recover my money and find an alternative supplier. In summary I'm very frustrated and disappointed.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered and paid for a part through this website, part never arrived and still trying to get a refund. I would advise going to your local breakers yard or buying the part you need new (of possible).”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“fcs are a horrendous company, they sent wrong part and still not got a replacement, my car needed this for MOT. I am not berating 1st Choice sparess but knock fcs off yr list”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Two transactions. Both said, thry had the part, both said they posted it, after a lot of following up by me both said the courier had lost it, nither provided a tracking number,
Very bad practice
In the case of FENCHSPARE i recieved a refund. of £30
In the case of UFS&A&C AUTO £ 34-99 Despite repested requests no refund
What a waste of my time.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Terrible first experience. Site was easy to use and find the part I needed. Order was straightforward but the part was damaged.
The supplier isn't responding, and 1st Choice doesn't want anything to do with it.
There either needs to be better vetting of suppliers or more robust ways to help a buyer.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
You emailed us on 27 May 2026 and we replied asking for more information such as the 1st choice ref, the suppliers name and a brief outline of the issue. You did not reply.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 21/05/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Terrible service from the SASparts Manchester didn’t receive/post part after I don’t know how many phone call s over 3 weeks eventually only got my money back having to involve my bank whom where fantastic will never order from this company again AVOID AVOID AVOID”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Found me a company called fords are us from whom I bought a rad pack told it would be delivered in 2-3 days. No delivery came given a tracking number for yodel that did not exist refused to answer emails and phone calls.
After 2week pay pal retrieved my money back. Be wary don't pay by direct debit”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
