“I ordered a bumper on the 6th and paid in full after being told it would be dispatched on the 9th and delivered on the 11th. After contacting the number provided, I was informed it had not been dispatched and was told to contact 1st Choice instead, which was unhelpful. I was also promised a tracking number that never arrived. The price was later increased from the original quote without proper explanation. Poor communication and delays have made this a very disappointing experience.”
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We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Faulty part. Waited almost 2 weeks to get the part only to get a defective part. Wanted to return as per guidelines. The seller hasn’t responded even after numerous emails”
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Customer Care - 1st Choice.
“Here's a review you could use:
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**Rating: ★☆☆☆☆**
I ordered a part 10 days ago and am still waiting for it to arrive. The service has been really disappointing. Communication has been lacking, and I expected a faster turnaround. I won't be ordering again unless this issue gets resolved.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us yesterday on 26/01/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“I ordered an engine from this company after being told it would be delivered the next day. Four working days later, I had received nothing — no delivery, no update, and I was unable to get through to any phone number despite repeated attempts.
After chasing, someone eventually replied to say delivery was actually 3–5 working days. By this point it was already day four, and I was then promised it would be dispatched the following day at the latest. Another three days passed with no communication whatsoever.
When I finally got through to a woman on the phone, she promised to call me the next day to confirm delivery. That call never came. Two days later I rang again and spoke to a man who informed me she doesn’t even work that day. He then said there was an engine waiting to be dispatched and it could be mine, and again promised a call the next day. No call.
I rang yet again and was then told that the engine was not mine after all, and that my engine had an oil fault and would now take a further two weeks to send. At this point I asked for the order to be cancelled and refunded — and unsurprisingly, I am still waiting for that refund.
This entire experience has been incredibly costly. My work van has been off the road, forcing me to hire a replacement, and my garage rearranged work while waiting for an engine that never arrived. The lack of communication, conflicting information, broken promises and failure to refund is completely unacceptable.
Avoid this company. I would not recommend them to anyone.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 15/01/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
Posted 3 weeks ago
Update 27/01/20256 14:30 Hrs
Hi, We understand that a refund has now been made.
If there is anything further then please contact us at https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with these suppliers. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
“I will write a review if the ordered part ever arrives !!
The item has now arrived correct part , very good condition and very happy customer
I think the miss communication was probably with the Christmas holidays”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Ordered part, nothing arrived, tried to contact you but no response, have had to ask bank to get my money back because you are not a trustworhty organisation”
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All the best
Customer Care - 1st Choice.
“Not impressed. They said they had the part, it arrived, wrong part. Can’t find correct part, now waiting for refund!!!’ We sent photo. They should make sure they have correct part before taking money! Beware……”
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Customer Care - 1st Choice.
“I purchased two doors from Oldham salvage/ Fords 4 U via their site, unfortunately the seller failed to inform one of the doors was damaged. The seller agreed for me to return the door and refund me the full cost of purchase. The seller has failed to refund me and has made multiple excuses not to pay, it is a very stressful and disappointing experience.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“We waited 3 weeks for our part. Confirmed that they had the correct part, we exchanged multiple emails. Only to be told 3 weeks later that they have lost the part. We have our car repair delayed by 3 weeks just because of incompetency of these people. Look elsewhere if you can.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“Wouldn’t use these guys in the future , ordered a part wasted 7 days of my time only to refund me back , terrible communication if you don’t have the part don’t be so quick to take my money !! Will never use again.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 27/10/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“i purchased a car seat from Fords 4 U that was delayed delivery for 3-4 days then when I received goods they were faulty!! Contacted the company and $ weeks on they have still not collected faulty goods and am still awaiting refund!! Comepletely unacceptable, they do actually do nothing they said and I now have to report to Trading Standards as they are just not answering texts, phone calls etc!! Approach this company with caution!!!”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
