“I have used first choice spares twice both times bad experience the first time for Vauxhall ordered a hooter was sent the wrong one never got my money back. Second time for a Mercedes wheel I sent them pictures and everything of the alloy wheel and they try to send me a black alloy wheel thankfully I did get my money back we'll never use them again”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“The company lies and dies not follow up as promised. The service is inaccurate and are quick to take your money, without checking whether they have the goods or not.!!
They need to get their act together.”
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Customer Care - 1st Choice.
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Customer Care - 1st Choice.
“Arrogant, abrupt, rude and thick.
When you ask for a specific item they try to sell you something completely different, what is the point is that......?”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Poor service. Send me a broken part. And I have keep contacting the manager (Mandeep) on WhatsApp and over the phone. But I never got refund. Now they blocked me on.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“0 stars not available. The part arrived promptly.
Fitted by my garage. Failed within a week.
Headlight unit. Led part goosed but still ,at the moment , legal, but will fail eventually.Provider contacted . Car is a working vehicle Provider offered refund. I've spent money on unit, fitting of unit. Being asked to spend more to remove it, and cost of replacing it.
Charge back not applicable because of returns policy.
Asked for partial refund, no reply, being ignored.
Defo unscrupulous”
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Customer Care - 1st Choice.
“Excuses, excuses, Reload Auto Parts are either monumentally incompetent or just plain scammers. They took £250 from me two weeks ago for an exhaust system and have given me nothing but excuses over 6 telephone calls as to why they cannot deliver the goods. First it was they could not afford to pay a Courier then they were going to send their own driver and then they were going to send it by DPD and then they were going to send it by TNT. Nothing has arrived I would not recommend this firm to anyone and would recommend 1st Choice Spares to remove them from their site. I shall be contacting my credit card company for hopefully a pay back.”
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Customer Care - 1st Choice.
“The part arrived broken so I sent a picture of it to the supplier. He promised to send another one out It never came he promised twice to come & collect the broken part but no one came. He said he has got someone calling for it today between 8am & 12 am. No one will come. He said he has repaid my amount via PayPal but nothing has arrived in my account. Where do I go from here?”
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Customer Care - 1st Choice.
“I ordered through Rochdale Commercials, alias numerous other names, I asked for a silver 2018 door in silver, they gave me a 2014 door in white, with no keys, told them I didn’t want it, they told me they’d already taken payment and the door was mine !! SAS inSwinton had exact the door I need for £350, so I paid them 300, 300 to paint, 100 to change the lock, 20 for the door lock cover , so 720 !! Bully boys and charlatans !! Management won’t come and talk to you, hide behind a locked door !! They supplied the wrong bumper so I got elsewhere, another 100 wasted !! Just avoid at all costs !! But beware they quote with at least 3 different names that I know of !!
Rochdale Commercial, Rochdale Van Parts, Rochdale Motor Salvage, all at different prices but always charge you the highest !! Just totally dishonest !!”
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Customer Care - 1st Choice.
Hi
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Customer Care - 1st Choice.
Posted 1 month ago
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Customer Care - 1st Choice.
“1st Choice Spares offered a good Service but their Supplier, the Onesgroup were dreadful, I paid them for an Alternator and they kept on promising delivery and after 14 days, I;ve not received it & I've asked for a refund, which not surprisingly I've not yet received.”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Motor Spares Ltd. Two electronic power steering racks for Mazda 6. Both defective as clarified by garage. Contacted Motor Spares by phone , e mail and text but no reply following second decective part. No one to pick this steering rack and no refund. No nothing. £270 for a pile of junk.”
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Customer Care - 1st Choice.
“The site found the part but the supplier, Evolvparts, has failed to deliver the goods for over a month and refuses to refund the amount paid, despite accepting that they can't find the goods. They merely said for me to get in touch with my bank.
1st Choice gave this supplier a high rating, but seemingly can do little to stop this sort of unprincipled trading. Be aware!”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
Posted 2 months ago
Update 12/02/2024
The latest from the supplier is:
'Sorry but this is not us. we have tried to speak to him let us know who he had paid and he said by bank card but we do not take card payments for this amount'.
If you have more details to further investigate then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I get different prices for the part and some of the is really good prices
But i had a bit bad experience
I got a price of £62 i call tye company to check the part details they agreed with it and I paid the money but the very next morning they said part is faulty and they refund me the amount but that part was still listed at first choice than I found a another person same thing I called them paid the amount and that they call me back said sorry which part you looking is expensive and ask me to pay more the part was 90 pounds and he requested me to pay another 90 for postage 180 without vat really bad experience”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The most appalling / expensive group of scrap yard breakers I have ever heard of. They cost more than brand new parts from dealerships. I needed a coil spring which costs £207 from the dealerships. There's beakers asked for over £300 with 1 month warranty. I found it disappointing and disgusting of them .”
Thanks for your recent feedback.
Saving money is our top priority however smaller items, after adding delivery costs, can sometimes make the price seem higher.
It also depends on whether the parts are available and those in short supply, can sometimes come with a premium.
We try to find the best price and it may be worth repeating a request, a day or two later.
With over 150 Breakers nationwide processing hundreds of vehicles every day, it’s possible you’ll get a better price if you’d like to try again.
All the best
Customer Care - 1st Choice.
