“I ordered a used gearbox for my driving school car. I placed the order after finding MGS Automotive via the 1st Choice Spares website.
I was informed that estimated delivery was 5-7 days - “but most deliveries are completed within 3 days”. After 14 days and having to make numerous phone calls and emails the gearbox still hadn’t arrived. They claimed that they were having problems with their courier service. I received a terse email from their sales manager, correcting me for mistakenly stating that I’d ordered a reconditioned gearbox instead of used, but he failed to apologise for the delay in delivery.
I finally gave up waiting for the gearbox to arrive after 14 days and asked for a refund, which was paid into my account in 24 hours. I now have to order another gearbox from another supplier.
My car is still in the garage and I have been having to pay for a hire car to keep working.
I would avoid using this company if you’re hoping for a quick turnaround. Seriously bad service!”
“Very satisfied with 1st Choice Spares inasmuch they were very quick and informative on my search for an alloy car wheel which resulted in a successful purchase from several suppliers.”
“Within a few minutes 4 companies had emailed with details and prices. 4 companies made contact via phone call. Sourced the part I needed locally through 1st Choice Spares. Great service would highly recommend.”
“Excellent service, prompt response to search and took great effort to ensure I was aware of slight damage to the part (front wing) and that it was correct for my car. Arrived promptly and in my opinion good value for money. Sadly courier FEDEX had not been as careful as they should have been and the wing arrived with a large additional dent, not a major issue as I was able to knock it out and with a smear of filler all was good.”
“The MMI screen on my Audi A6 Had failed and I was quoted in excess of £1000 for a new replacement. 1st Choice spares sourced a number of quotes for a replacement, some were not suitable as part numbers vary greatly between models, but after a fair amount of calls with the various breakers quoting for screens a replacement was sourced and was fitted successfully yesterday and all is well. Great service and network of breakers and I saved over £750. Will definetly use again should anything else break!!”
“I found 1st choice on the internet and purchased a drivers door lock for my 520 BMW. It was fitted today and all is woring well now. Good service and price. I can recommend this company.
david H”
“Great service in terms of getting quotes quickly & efficiently, so saves you all the legwork. Good that invoices are also routed via this platform, it gives a little extra security.
My only issue has been with the 3rd party I found through 1st Choice - maybe it would be worth checking that partner companies are genuine & trustworthy. Customers will always associate the agent with a poor experience, even though they don't deal with you directly.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with a supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“terrible service ordered and paid for a part over a month ago which I never received phoned twice and emailed for refund still waiting poor customer service”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Really easy to use service got parts I wanted quickly and at a great price. Good to see variety of prices to make a choice, product was top class and would definitely recommend this service”
“I contacted Scott Yard .co.u and they told me they had the part i wanted . Ipaid them . The part arrived from another firm £46.80 p cheaper? I have asked Scott Yard .co.u to credit me the £ 46.80 EXTRA they charged me . I had also bought this part from anothe suppler ?”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with a supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
