“Everything started well. Quick response and a trusted agent thankfully had the part. They phoned me, I checked the part number, they indicated delivery within 4 days, so I paid the price [£345] and requested tracking information. Then silence. I made several written requests to know delivery details - no response. The 4 days came and went. Only when I contacted 1st Choice by email did I get a response. They came back to me and said delivery should be with the following 2 days. Part arrived on the 2nd day. So over a week instead of the indicated 4 days. All I wanted to know was the delivery time, not a big ask, and the lack of it made an otherwise good experience stressful. You become concerned that you may have been scammed. 2 stars would have been 5 with a message or phone call.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced a problem with this supplier, but good to hear that we could help.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“First time using 1st Choice,needed to replace gear box for my van, sorted gear box for me,got it to me within a very short period of time.must say communication and service from 1st Choice was very good .should i need another utem for van will contact .highly recommend 1st choice.”
“Ordered a part for my Volvo from 1st choice, giving them the Volvo part number.. Very slow in getting back to me and also confirming to me that the part that they souced was indeed the part I required. I telephoned twice to ask for confirmation and on the last call they said it was on the way. The final message said 'lost in transit'. Very disappointing”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Posted 2 weeks ago
Update:
Hi Following your recent complaint, we have received the following update from the breaker: We can confirm that a full refund has been processed for this order. We sincerely apologise for the inconvenience and disappointment caused, particularly regarding the delays in communication and the part being lost in transit. We understand how frustrating this experience must have been and are sorry that we were unable to fulfil your order as expected. Regards Customer Care 1st Choice Spares UK Ltd
“The service give was second to non , I got the part i was looking for with a good selection offered via 1 at choice service spare network, woud definatly recomend them”
“Soo disappointed. They sent me wrong light and when i told them i need replacement they argued like anything that it’s my fault. They did not replace the item and not even refunded the money.”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 13/08/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
The breaker has explained that the original spec item was sent but you had an upgraded item on your vehicle. They have said they will gladly send the correct/upgraded one if the difference in price was paid but you didn't want to. Therefore they said send the headlight back for a refund and you haven't sent it back yet.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“1st choice were simply amazing! They helped me so much & made ordering so easy. Delivery was prompt & the packaging was second to none!
Thank you so so much
Mary”
“Supplier I spoke with was very knowledgeable and helpful. Parts supplied promptly at very competitive price. My garage fitted them today .No problems. More than pleased.”
“Ok - had a quote for the part I needed. Rang the supplier and talked through the specifics - I also sent him pics of the part I was looking to replace. I was told that, because the headlight had an electric adjustment motor, I would need to pay an extra £25.
When the part arrived, it had no motor, so I had paid extra for nothing.
Been in touch with the supplier a few times, but can never get to actually speak - voice messages keep telling me it is easy to replace the motor with my old one. He is missing the fact that he already charged me extra for a part with a motor.
I will probably go elsewhere next time.”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
