“Not happy bought complete aerial very expensive only received the base unit complained to breaker who said they would send the rest of it and never did and now don’t answer emails”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
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Customer Care - 1st Choice.
“All was going swimmingly, when I found the seatbelts I needed for my car, payed what they asked for. Then when I hadn’t heard from them after about a week I called them and they said that the parts were were priced wrongly and I would have to pay double.if I still wanted them Still waiting for my refund”
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Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“They are excellent in generating a supply of used parts to consider. The first occasion worked well. The latest was a disappoitment. I was told by the supplier Automotive Parts NW ltd that the door shell was undamaged and in particular did not need painting. When it was unpacked it had deep scratches that would not buff out. The conclusion the unpacker came to was that it has been packed poorly and was probably dmaged in transit. Automotive parts would not respond to my request for some credit against the full price I had paid for an undamaged part. It left a nasty taste in my mouth.”
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We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
“A bit slow to deliver,but it did come. It wasn't a 100 percent.the gearbox sprocket measured on mine is 20mm and yours is 23mm,so I had to buy swap the new clutch I purchased for a 23 mm one”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
“Ordered a part through first choice from a garage called foreign cars based in birmingham.. first choice were okay to deal with but had to send part back and get a refund as foreign cars were a total headache to deal with.. they lied about when id receive my part and when I rang to chase it up they were very rude and accused me of lying .. I have used 1st choice in past and have had a good experience with them but this time I was not happy with the garage that I had to deal with that work with 1st choice”
Thanks for your recent feedback.
We were sorry to hear that you experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
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Customer Care - 1st Choice.
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available.
If after checking your emails or texts, you do not receive many quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
Customer Care - 1st Choice.
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this ex-supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 27/04/2026.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing. If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I had no problems with 1st Choice spares. They sourced the part I needed quickly. However, the company they linked me to, were not so good. I paid for part and was told it would be with me in a couple of days. I never received it and after a week I noticed they had refunded me and not told me. Instead of the business vehicle being off the road for a couple of days, it ended being of the road 14 days. All lost income. 1st Choice spares need to review companies it delas with.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“FAirly good service I eventually received the part after about 2 - 3 weeks owing to not being provided with tracking details and having to go back and forward with redwood recycling ltd.”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The wing mirror come fast so I was happy with that but only thing I was disappointed with was the the cover come in a white even though the description said black which felt a bit misleading no where did it say I need to spray it to match the colour of car”
Thanks for your recent feedback.
We are a Parts Location site and do not actually supply parts ourselves. We’re sorry to hear you have experienced problems with this supplier.
If you would like us to review the supplier's rating then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“The experience in dealing with the dismantler (that responded to my request for a spare part) was ok, but just a bit uninformative regarding timescales for posting and delivery. Their invoice was incorrect (I was charged £192.50, but their invoice was for £167.50), with little information on it.
On the other hand, 1st Choice's part was to pass my request out to about 150 dismantlers around the country, and that appeared to have worked.”
“Been a couple of weeks since I paid for the gear box but no sign of it as yet. I emailed a few days ago for an update, but there's been no reply. All a bit disappointing .”
Hi
Thank you for your recent review. We are sorry to hear you are experiencing problems with this supplier. We have raised an issue with our Customer Service team who will contact you shortly in order to help resolve this for you as quickly as possible.
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“Not the best experience - tried to source a part for my car, got 5 or 6 quotes back.
Some were very slow to respond back nor would deliver to my location. Checked over the phone with one who said they could deliver so I went ahead and ordered, only for them to then say they couldn't deliver so they cancelled the order.
Went ahead with ordering from another, who said they could deliver, only for them to cancel to say they no longer had the item in stock.
Frustrating.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
Thanks for your recent feedback.
The nature of recycled spares is that they are not always available, especially if the part is for a 30 year old vehicle.
If after checking your emails or texts, you do not receive any quotes first time round, it's likely your parts were not available on that day.
With over 150 Breakers nationwide however, between them they are processing literally hundreds of additional vehicles every day.
So if you have not found the parts you need, you can log back into the site and re-send your request automatically.
Customer Care - 1st Choice.
“1st Choice Spares offers a service to try and find a spare part for your motor vehicle. The process is very simple and quick. I have used them many times.
We placed a request for an A/C compressor. We selected one from a list if offers. We phoned the garage to ask a simple question which was very helpful. Part arrived well packaged and on time. And it's from here things started going wrong...
The part delivered did not look like it was going to fit. We raised a question that the part delivered might not fit, even though we gave over car details/registration. The garage assured us it would fit. We then went ahead removing old compressor. They did not look the same. We raised a complaint to 1st Choice Spares who must have forwarded our complaint to be told again that it will fit. We replied with pictures and video and asked for a full refund along with postage. The garage agreed. We sent the item back using Royal Mail 'Signed For' which arrived on the Monday. By Wednesday, I hadn't heard anything so I sent a message to 1st Choice. Nothing. So on the Friday I raised yet another complaint. The garage then wanted to know who signed for it, so I replied with yet more photos. That day I got confirmation from PayPal that the refund was received...but without postage.
This was not a good transaction. I have used 1st Choice many times without any issues. But when there is an issue...1st Choice let me down. They offered no mediation or advise to me. Oh, and of course, we are now £10 short because of the garage's mistake.
I shall longer be using 1st Choice (or the garage).”
Thanks for your recent feedback.
We were sorry to hear that you were experiencing problems with this supplier. Our customer service team have been working on this on your behalf since your complaint reached us on 20/07/2025.
We do need to communicate with both parties in any dispute, and this can take time with some toing and froing.
Our last update at 08/08/2025 12:12:25 was that a refund would be issued.
If you wish to add anything further then please leave us a message here: https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
“I was really please at how quick I got responces for the part on my car. The dealer delvered the part quickly, however i was disappointed to find the item had not been packaged correctly and arrived broken, wrapoed in a flimsy piece of cardboard and a bin bag, only to have the postage (£20) deducted from the refund by the dealer, which was very unfair as this was there fault and shoukd not have been my loss.”
Thanks for your recent feedback.
We’re sorry to hear you have experienced problems with this supplier. We do provide star ratings for all suppliers, based on feedback from thousands of customers.
We do try to ensure a certain level of service from the suppliers and if you would like us to look into this matter for you, visit the page below and we'll endeavour to sort things for you as quickly as possible.
https://www.1stchoice.co.uk/contact
All the best
Customer Care - 1st Choice.
