Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,302 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,302 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“No reply until today ordered 2 weeks ago! Can't update me. Very unprofessional!”

Helpful Report

Posted 1 year ago

“I’ve ordered a boardgame 1 months ago, and I still haven’t got it (they say it will arrive within 5 working days) and I haven’t get still that time from the customerservice any information, when it will arrive.”

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Posted 1 year ago

“Still waiting after 1 year for my order, despite the product is for sale on website?”

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Posted 1 year ago

“Sadly i havenstad received my order yet.”

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Posted 1 year ago

“Sadly Zatu Games uses Yodel as their courier and our order arrived late (despite claiming it had been delivered one evening, it arrived the day after). Zatu Games Customer Services did nothing to ease my concerns with the missing package during this time. Would NEVER shop with again.”

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Posted 1 year ago

“Extremely disappointed with Zatu Games. Ordered a specific item for Christmas, received a cheaper, different product. Customer service denied the mistake. Inconvenient return process with non-functional link for Croatian addresses and expected me to pay for return shipping. Lost time and additional costs incurred. Decided against returning due to the hassle. Will not recommend due to this negative experience.”

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Posted 1 year ago

“Zatu is really going downhill. No longer reliable and increasingly poor customer practices. I bought an in stock game mid November that was supposed to be dispatched in time for Christmas. A whole two weeks later I received a message saying it was now out of stock. So for two weeks Zatu must have been taking orders saying a game was in stock when they had actually sold out. To make matters worse they did not refund me the full price I paid for the game once I cancelled the order. I then had to buy the game from somewhere else which overall was more expensive. Really unhappy with the service. A friend recently ordered and paid for a game only to be contacted by Zatu asking for more money before they dispatched it! I've never known a company operate like that.”

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Posted 1 year ago

“Pleased with the game but the delivery service, Yodel, was dreadful. I won't be shopping at Zatu again until the carrier is not Yodel.”

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Posted 1 year ago

“Awful, yet another game showing in stock, Zatu takes your money and low and behold suddenly its unavailable / on back order / a preorder/ restock blah blah blah blah.....”

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Posted 1 year ago

“Parcel lost poor support not heard from zoopla never buy again”

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Posted 1 year ago

“I ordered a game for my son a month and a half ago. More than a month ago I was told that it was being shipped from the UK and since then the shipment has not moved and has not arrived in my country. I contacted several times asking to understand what was happening with the shipment, and then requesting a refund and each time I was told that the shipment was on its way (without knowing where it is) and the company refused to give me a refund, even though there is no sign of the shipment moving from the UK in the last month. I strongly recommend not ordering from the company, because it does not take responsibility for the delivery's arrival or for a refund.”

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Posted 1 year ago

“You recieved my order th 7. of december. I have not recieved the package yet.”

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Posted 1 year ago

“I have still not received my parcel even though Zatu claims the parcel was dispatched. Having paid Zatu I am very unhappy about their service. I cannot phone them to find out what has happened.”

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Posted 1 year ago

“It said delivery between Monday and Thursday. I left that place on Monday after and still no signs of the package. If it ever arrived it was not to me. Will never use it again.”

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Posted 1 year ago

“They have taken my money and its been weeks without a dispatch of my order. They advertised 3-4 days. I've messaged them via email a few days ago but no reply. Avoid them like the plague.”

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Posted 1 year ago

“The website stated delivery would be 3-5 days. Waited 4 weeks & 2 emails and still no delivery - they blamed the warehouse. Upon requesting a refund, the item was sent within hours. Postal service did not leave a card so I am now responsible for chasing the package around to claim the refund. Really disappointing service”

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Posted 1 year ago

“I ordered ps5 games the 26 of November…I received them the 12th of December and not all of them I’m still waiting 3 games but after 18 days they’re sending to me only 2 because they said the 3rd isn’t in stock…so why it was in stock in the website? And why you let me know after 18 days? I requested a refund and I’m still waiting for a reply”

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Posted 1 year ago

“I really want to give this a high rating because I was sooooo excited to have it arrived. So I think the product left Zatu Games in perfect shape but it got to me soaked and damaged. I could just cry. I ordered two of the folded space organizers for Wingspan. One for me and one for a gift. And the spelled eggs I picked up my parcel at our mail box . Which is metal and locked ( canada post) and what I found was a soaked and damaged box. I was hoping that nothing was wet inside but that wasn't the case. Both boxes that the organizer comes in were soaked through as well. It almost fell apart when I opened one. I am so disappointed. Especially at the one I was giving away . The box looks bad and product is damaged . Heartbroken 💔 😥”

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Posted 1 year ago

“The games have not received. It was expensive and very slow.”

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Posted 1 year ago

“I placed an order for some toys for my grand kids for Christmas on the 29th of November 2023. I received an email confirming the order on the same day stating that I will receive another email when the items are dispatched. However to this day, 13th December 2023, I have not received any correspondence from them. I tried to call Zatu using the phone number provided on the website. I was put on hold for 40 min without anyone answering the phone. This is the first time I have placed an order with this company and I think this will be the last. I have emailed them requesting a cancellation of the order but based on my recent experience, I do not think this is going to be an easy process as well. My advise to anyone considering ordering from ZATU is, DON'T DO IT. Save your time and most probably your money and order from someone else.”

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Posted 1 year ago

Zatu Games is rated 4.8 based on 42,302 reviews