Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,297 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,297 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Only got a one star as the product eventually arrived. It took about 2 and a half weeks from ordering to arriving. When to call I spend 30 minutes with no one picking up. The online form refused to accept my order number. When the product did arrive the the gift wrapping was all torn. A very disappointing experience.”

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Posted 1 year ago

“Asking for a review when the product has not been delivered.”

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Posted 1 year ago

“I’ve used Zatu games before and have been very happy with them. But they’ve let me down this time! Ordered a PS4 game for a Christmas Present on 12th Dec, paid and got delivery expected 22-23rd Dec. Haven’t heard a peep from them! Expected to get an email saying when dispatched. And have had nothing. Not what I would expect.”

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Posted 1 year ago

“I ordered Christmas gifts on November 15th and was provided with the latest delivery date of Dec 7. It is now Friday, Dec. 22nd and I have still not received my order. Christmas is 3 days away and I do not have gifts for several individuals (including the stocking stuffers I ordered for my son). I will have to go shopping this weekend to replace the gifts that will arrive after Christmas. Also, one of their employees cancelled a puzzle from my order without my consent and now I am told it is out of stock. Therefore, I requested that they compensate me with an alternative puzzle of equal value and free shipping. After 5 or 6 emails back and forth between myself and various different customer service reps I was offered a $5 coupon for my trouble. Hardly adequate compensation considering I live in Canada and would have to pay an enormous shipping cost. I basically had to beg for compensation and $5 is the best they can do? They told me that since I had received the refund for the cancelled puzzle that $5 was all they could offer. This company does not value their customers and have provided very poor customer service. Not receiving my order in time for Christmas is a huge inconvenience and the cancellation of the puzzle that is now unavailable is extremely disappointing. I will never order from this company again and will discourage others from doing so.”

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Posted 1 year ago

“Unfortunately, I am waiting for any actions connected to my order for a month. I had a problem with delivery that was not possible to fix. And now there is no information neither about delivery nor about the refund.”

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Posted 1 year ago

“Terrible terrible company”

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Posted 1 year ago

“Competitive (but not unplausibly, unbelievably low) prices, but OMG a terrible experience lately. The website needs serious work: it is painfully slow and clearly no one is paying attention to the UX. For example, to add an item to your wishlist, you click on the star. No, that's not enough. You have to then select which wishlist (out of one). And then you have to click save or else it forgets it. The mobile site simply refuses to allow search text entry via the keyboard. I literally have had to work around this by entering the text I want to search on in another tab or app, and then copy-paste it into the zatu search box. Seriously. The real doozy is the delivery. Beware allegedly "in stock" items that ship from different locations. They will ship to their main warehouse before sending anything out. Watch the 24/48 hour option disappear to be alerted to this. Not much of a big deal, you think? They now have a reputation for this on the boardgames subreddit (where I learned the trick to watch for the 24/48 icon). I put in two orders recently, one on 20 Nov and another on 25 Nov. The latter order wasn't despatched for 5 days, on the 30th. Why? Regarding the earlier order, it took a lot of back and forth and "corporate optimism" to the tune of "it should be going out this week" before they finally, and clearly reluctantly, split the order on 14 Dec (yes, you read that right) to send out what they did have. And the remaining item? That's now finally with Yodel and apparently due to be delivered 27 Dec. Yes, after xmas, and some FIVE AND A HALF WEEKS after placing the order for an allegedly in stock item. Now, to their credit, Zatu/Toystreet (yes, they're the same people) customer support is fairly responsive; messages do not disappear into a black hole. So that's a plus. (Side note, I can't really select an option in the feedback for "How quick did the company reply to your queries?" because it goes from a "6-12 Hours" option to "Over a week", and I'd say responses typically were of the order of a day or so). I suspect Customer Service is simply not empowered to do much. I did also get in touch about some relatively minor damage to a game component. Without any quibble, they sourced a replacement component and sent it out. But, quite simply, Zatu's execution is a complete and utter shambles these days. Zatu/Toystreet - you need to sack whoever's responsible for backend and order fulfilment! Really, what is an online business about if not backend and fulfilment, and neither are fit for purpose.”

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Posted 1 year ago

“Whilst I absolutely appreciate that when you place an order which has a back order product it could take 2 months or a little more, I did not expect to have to be still waiting 20 months later. All communication just kept saying the would find out more info. The stock expected date kept getting pushed back and a birthday present bough for a 16th birthday present still hasnt been received, he is nearly 18. This is very poor service. Whilst they have now refunded me the item on back order so they can send the actual game (at my request not their suggestion) they then had the cheek to say they have despatched it on the next day delivery offer (it's what they are currently offering on ALL orders) as a gesture of goodwill. That is an absolute p@#$ take. Like I should be grateful they are getting it to me in 24 hours when we have waited nearly 2 years. I will never buy from the again!”

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Posted 1 year ago

“Ggttyyyhhrff do gtrrr”

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Posted 1 year ago

“2 weeks on and item only just been dispatched. Concerned may not be here for Xmas now :(”

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Posted 1 year ago

“Very annoyingly, it is obvious that the boxed game had been opened and possibly played!”

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Posted 1 year ago

“Not recieved it yet as still with yodel”

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Posted 1 year ago

“I ordered a game on the 24th November. Yodel lost the parcel and Zatu have not sent a new game or refunded the money (£77!). It has now been 9 days since a representative from Zatu was in touch despite me repeatedly trying to get someone to respond. It's been very disappointing, and I'm especially annoyed that I'm still out of pocket this close to Christmas.The game was going to be a Christmas present for a child and I cannot afford to purchase a new one.”

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Posted 1 year ago

“Review based off recent order only. Previous experience been good but this time game was damaged. (Box pierced through). To be fair bit usual with a company I usually trust”

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Posted 1 year ago

“I haven’t received my order yet and you are already sending me a review request. That’s weird.”

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Posted 1 year ago

“Dreadful service. They cancelled my order without telling me and took the money. As yet I’m waiting for any sort of reply as to what has happened to my order or money that I have been charged. Customer services are incredibly slow. As a result of all of this we do not have a Christmas present.”

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Posted 1 year ago

“I ordered a Christmas gift of a game on December 11. Order number 1002944119. I never received an email confirmation and I never received a shipping notification either. I checked my junk mail so it isn’t in there. Fortunately I always take a screen shot of the order confirmation when I order online so I have my order number. My card was also charged. I have reached out to customer service twice and no response. Yet I received an email asking to review my recent purchase twice! So here is my review. I am not happy with Zatu. They used to be wonderful but their IT isn’t good now and their customer service is non existent. If the game doesn’t arrive this week I will be disputing the charge on my credit card and I’ve purchased another gift for that person too. Zatu used to be great but I won’t be ordering again after this.”

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Posted 1 year ago

“Pais for next day delivery, first delivery attemep was not made until 3 days later. Srill o response to any emails asking for an uorate on shipping.”

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Posted 1 year ago

“Not happy. My parcel didn’t arrive”

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Posted 1 year ago

“No reply until today ordered 2 weeks ago! Can't update me. Very unprofessional!”

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Posted 1 year ago

Zatu Games is rated 4.8 based on 42,297 reviews