Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,297 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,297 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“20 days after the purchase has not been shipped, customer service does not reply not to solve, want to return but simply can not find the entrance, very much like a fraudulent company!”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; I can see that this was returned to us, and has been reshipped for you. Tracking suggests this has been delivered. We hope you’ll give us another chance. Zatu Games

Posted 1 year ago

“Awful. Placed a preorder, order released on 13th Jan, all my friends received theirs from different suppliers. I am still waiting, no one picks up the phone, no answer to emails.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 1 year ago

“Ordered over a week ago. Money taken from my account, no emails or contact at all and product not received. No response from 2 emails sent, called today to be told phone lines are closed today for staff training, what rubbish! Buy Cheap, Buy Twice is what they say isn't it.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 1 year ago

“I order a escape room game and Nintendo switch controllers 6 weeks before Christmas and they didn't even turn up until 9th January after I had to message them how many times very disappointed considering they were meant to be Christmas presents”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 1 year ago

“They dont deliver on back order items. Do not wait around cuz they do not give you your item. I got my delivery date postponed from in may 2023 on 6 different occasions, I still have not received the item in January 2024. They keep saying 2 months, the truth is they dont have a product to sell. They just keep your money untill you are fed up and cancel the order.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. Backorder items typically take up to two months to be fulfilled. However, in some rare cases, they can take longer to arrive with us. This can be down to various factors outside of our control. We aim to update the product page with the most up to date information as we receive this from our suppliers, and I apologise for the delays you experienced with your order. We hope you’ll give us another chance. Zatu Games

Posted 1 year ago

“No reply, refund or apology as yet for the 2 games out of 6 that were missing for my sister's Christmas present order”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that a reply was sent on 16/01/2024 for you. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“The shipping is already a day late and shows no signs of arriving anytime soon”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Have not received product and was delivered to wrong address contacted straight away and have heard nothing back. Product was for my 6 year old daughter who was looking forward to the purchase.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Shipping was on time. The way in which the items were packaged within the shipping box (no protection) caused one of the boardgames to have a damaged corner and damaged insert.”

Helpful Report

Posted 1 year ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“I've paid my money and the recipient has still not received their gift. I'm very disappointed.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“Started a second month of waiting. At the begining - for information about my order, now for the refund.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that this has been marked by the courier as returning to us. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“I received my order almost 3 weeks later than the promised date on the website. The support team didn't help me or explain the reasons for such a delay.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order as I can see that we despatched this on time for you. We will Investigate this with the courier to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 1 year ago

“Ordered an item on Zatu which was on Backorder for 16th December; it didn't arrive by 20th December so I gave them a call and said the backorder was pushed back to early January. Calling back today, in early January, they tell me the order has been pushed back to March, without any communication at all to notify me of the changes. My suspicion is that this would have kept being pushed back further and further until I would either forget about the order, or until I was not eligible for a refund. Very, very disappointing for my first purchase here.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Backorder items typically take up to two months to be fulfilled. However, in some rare cases, they can take longer to arrive with us. This can be down to various factors outside of our control, however we aim to update the product page as we receive any new information. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“My £70 game arrived in a huge packaging box and with virtually no protection. Due to this my game was really bashed about and the corner is damaged. I paid for next day delivery as I needed the game that day and all I have been offered is 15% off. Not happy at all. Package your games properly!”

Helpful Report

Posted 1 year ago

“Absolutely useless customer support. 7 E-mails, 10 phone calls . Nobody can solve simple case, make some changes in order. Nobody answer the phone at all.”

Helpful Report

Posted 1 year ago

“See below for gift voucher issue not received and waiting still after email to customer services”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. I can see that this has been resolved for you however we do apologise for the delays you faced with this. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“I still waiting for 4 months on two boardgames.”

Helpful Report

Posted 1 year ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 year ago

“The games I ordered two weeks ago never arrived. No reply after enquiry. Still waiting. Once I get a satisfactory reply I’m a timely manner, I’ll change my review.”

Helpful Report

Posted 1 year ago

“I made the order on Tuesday the 19. and immediately received an order confirmation with the information that I will receive another email when the order has beew dispatched. Today is Wednesday .. the 27. .. you guess I haven't received any new messages till today except a few asking me to rate you .. so for now your rating is zero. .. by the way, the expected delivery time is until 29. ... lol .. never more ...”

Helpful Report

Posted 1 year ago

“They already charged me $83 yet I have gotten zero follow up confirmation on my order. The original email won't even take me to my order receipt via the website when I click the link in said email, I'm starting to think maybe this website is a scam and I just got ripped off for almost a hundred bucks for something I thought would be a great Christmas present.”

Helpful Report

Posted 1 year ago

Zatu Games is rated 4.8 based on 42,297 reviews