Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,030 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,030 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 1st October 2025

888

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Two games in box received were correct, third game was a duplicate item that had already been sent, not the game i was expecting. Have to go through the performance of boxing up and returning the duplicate with no guarantee that the item that had been ordered has not sold out in the meantime.”

Helpful Report

Posted 14 hours ago

Hi Ian, Thank you for your feedback, and we're truly sorry for the mix-up with your order. We completely understand how frustrating it can be to receive duplicate items, and we appreciate your patience while we work to resolve this. Our team has issued a returns form in line with our Returns Policy to help get this sorted for you. We're pleased to confirm that the correct item is currently in stock, so once the return is processed, it will be dispatched once our team have processed the return. We’re also reviewing this case internally to help prevent similar issues in the future—your experience helps us improve. If you need any further assistance or have questions about the return, please don’t hesitate to contact us at team@zatu.co.uk with the reference number 8602. We're here to help. Best regards, Team Zatu Games

Posted 1 hour ago

“The parcel arrived very late and wet. I understand that is mostly the deliverer’s fault, but it could have been packaged better.”

Helpful Report

Posted 5 days ago

Hi Sarka, Thank you for your feedback. We're really sorry to hear about the late and wet delivery of your parcel. We understand how frustrating that can be, and we appreciate you bringing it to our attention. We will certainly take your comments on packaging into consideration as we strive to improve our service. If you need any assistance or have further questions, please don’t hesitate to reach out to us at team@zatu.co.uk with the reference number 0879. Best wishes, Team Zatu Games

Posted 19 hours ago

“Really slow dispatch, over 3 weeks, despite showing as 'in stock' on the site. Wouldn't use again unless I really had to as they seem very dishonest.”

Helpful Report

Posted 6 days ago

Hi Pier, Thank you for sharing your concerns with us. We sincerely apologise for the delay in dispatch and any frustration it may have caused. We completely understand that when an item is listed as ‘in stock,’ you expect a prompt delivery. Due to the wide range of products we offer, some items are stored at external sites across the country and need to be transferred to our main dispatch warehouse before we can send them out. While this process is usually quick, it can occasionally cause a short delay and means next-day delivery isn't always possible for certain items. If you’ve ordered multiple items and only some are stored externally, we do offer the option to split your order for an additional shipping cost. This allows us to send the available items immediately, with the remaining items following once they’ve arrived at our warehouse. As soon as your full order is ready at our dispatch hub, we’ll ship it out straight away. Your feedback is really important to us, and we’ll be reviewing our internal processes to help improve this experience for future customers. If there’s anything else we can help with, please don’t hesitate to get in touch at team@zatu.co.uk, quoting your reference number 6056. Best wishes, Team Zatu Games

Posted 19 hours ago

“This is a shame as I've had good experiences before, but I ordered 3 in-stock items and it took over 2 weeks for delivery as one item was apparently in another warehouse. They refused to send 2 items without me having to pay extra postage. Was quite a disappointing experience.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback, Tobyn. We sincerely apologize for the disappointment you experienced with your recent order. It’s unfortunate when items are not dispatched as expected, and we understand how frustrating it can be when delivery is delayed due to warehouse logistics. We’re continuously reviewing our processes, and your comments will help us improve. The dates we provide at checkout and in your confirmation email are only estimates, and delays can unfortunately occur; our team work hard to ensure that your order is fulfilled as soon as possible. As per our policy, we are unable to split items without receiving additional shipping payment, and your feedback regarding this will be reviewed by our team accordingly. We appreciate your loyalty and hope to provide you with a smoother experience in the future. If there’s anything further we can assist you with, please don’t hesitate to reach out with the reference 3417 to team@zatu.co.uk Best wishes, Team Zatu Games

Posted 2 weeks ago

“I hope the item finds me okay, but when I placed my order my total was $12. After purchase it bumped up to $21. I would have liked to see the real total before I paid. This was misleading.”

Helpful Report

Posted 4 weeks ago

Thank you for your feedback. I'm sorry to hear that you found the total misleading. We understand how important it is to see the final price before completing a purchase. Having investigated this, we can see that this increase in price was due to the shipping cost to the United States, and this total price will have been displayed at checkout before you placed your order. We are continuously working to improve our website and ensure transparency at all stages of the checkout process. Your comments will help us to enhance this experience moving forward. If you have any further concerns, please don't hesitate to reach out to our customer service team. Warm regards, Team Zatu Games

Posted 2 weeks ago

“The games arrived in good shape, but the shipping was a nightmare. They even said that the shipping adress was wrong (which wasn't true). Eventually, I had to go and retire the box personally at the BRT deposit.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Antonio. We're glad to hear that your games arrived in good shape, but we're truly sorry to learn about the shipping issues you encountered. It’s frustrating when things don’t go as planned, especially when it comes to your delivery address. We are actively working closely with our couriers to prevent these types of misunderstandings in the future, and I can see that our team launched an investigation with DPD directly to ensure that your order was delivered accordingly. Your experience is valuable to us, and we'll take your comments on board. If there's anything else we can assist you with, please don’t hesitate to reach out. Warm regards, Team Zatu Games

Posted 4 weeks ago

“A good price, but terrible communication. When the pre-order product was repeatedly delayed (not fault of Zatu, all the fault of the publisher) I never had a single email from Zatu to explain or keep me informed; the only way I could find out when to expect it was by going back to the website to check the new release date. Very poor communication indeed, how hard would it have been to send an email saying "sorry, the publisher has delayed your pre-order for reasons out of our control, the new release date is X"? This is basic customer service. Even worse, the delays meant that two pre-order items that originally had different expected dates both actually arrived at the same time, which meant I paid twice as much postage as I needed to - they could have been sent together. Again, basic customer service.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, Andy. Transparency is crucial to us, and we understand how frustrating it can be to not receive direct updates. We're currently working on an internal project to improve our communication, and your comments will be valuable in shaping that process. Regarding the simultaneous delivery of your items, we apologize for the inconvenience this caused. To ensure accuracy and avoid delays, we do require customers to contact us if they'd like to merge multiple orders. This allows us to confirm details and process everything smoothly on our end. Warm regards, Team Zatu Games

Posted 4 weeks ago

“I placed an order about 2 weeks ago. At first, I was very impressed as I was getting regular updates the first two days, and my package seemed to be moving very quickly. However, since then, I stopped receiving any updates and have yet to receive my order. I have been in contact with customer service, and they have been quick to reply to me but have been unable to provide me with any updates. I recognize this is mostly a fault of the courier service instead, but it has still made this process very difficult and discouraging.”

Helpful Report

Posted 1 month ago

Thank you for your feedback, and we’re really sorry to hear about your experience. We’re glad to know our customer service team has been responsive, and we’re actively investigating with the courier as to the whereabouts of your order. Unfortunately, courier delays can occasionally occur with international shipments, especially once parcels pass through customs or are handled by local delivery services — and these situations are often out of our direct control. We truly appreciate your patience, and we are actively working on a resolution until your order arrives safely with you. As soon as our delivery logistics and escalation teams receive an update from the courier, we will be in direct contact via email. If you have any further concerns or need additional help, please don’t hesitate to reach out to us via email at team@zatu.co.uk using the reference 5996, and we will do our best to share as much information as we can and provide a solution as soon as we have been informed of the outcome. Warm regards, Team Zatu Games

Posted 4 weeks ago

“Packaging was terrible, the box was far too large and there was no packing to stop the game moving around or to stop it getting bashed when the box was crushed, which it was.”

Helpful Report

Posted 1 month ago

“I'm still waiting for my order to arrive.”

Helpful Report

Posted 1 month ago

“Paid around 5 pounds for postage for a few packs of MTG cards and took over a week to get delivered. For that price on delivery I would expect them in a couple of work days.”

Helpful Report

Posted 1 month ago

“ordered a few extensions for Concordia and they all presented as available stock on the website. Their shipment information pace claims to deliver in 2-3 days but just now I've realized that they've sent me a delivery date 16-19 days in the confirmation email. When I contact with their chat, I'm told that the delivery date window on the email is the valid dates i should expect a delivery. I'm fuming atm as anyone can guess. I really hope they are sending the games from Germany(where the game is created) by a special courier carrying my games "by foot" in a special bundle otherwise it doesn't mean any sense to wait for hald a bloody month to receive an existing stock. Sadly, either the stock information isn't correct or the courier is on the way right now getting closer to London every day so I need to prepare a huge amound of tips.”

Helpful Report

Posted 1 month ago

“Reasonable shipping times. Terrible packaging.”

Helpful Report

Posted 2 months ago

“Game arrived but appears to be used, box not sealed and jigsaw pieces all loose in the box. Wouldn't purchase again as assumed they were new games, not second hand.”

Helpful Report

Posted 2 months ago

“Look, I like Zatu, but if you're going to keep asking me to do a review, then I'll be honest and point out that I made an order in December 2023 and it arrived in July 2025. It was so slow that by the time it arrived, I'd moved house.”

Helpful Report

Posted 2 months ago

“Used Zatu before but this time was very very slow to deliver my order. Went 3 days past the estimated delivery date.”

Helpful Report

Posted 2 months ago

“Did not get the product”

Helpful Report

Posted 3 months ago

Thank you for your feedback. Our aim is to provide a seamless shopping experience, and it's disheartening to hear about your situation. I can see that your order has now been delivered. If you require further assistsance, please contact our customer support team. Warm regards, Team Zatu Games

Posted 3 months ago

“Zatu games, despite having 4 months advanced notice, have completely failed to fulfil the Pre-Order I put in, which I could understand for popular products - but even more shockingly failed to communicate there was any problem at all, until after I chased them days after it was supposed to arrive - I guess hoping I might have died in the proceeding 4 months and they could just keep the money? They've responded with one short canned answer giving no ETA, and have failed to respond to my messages asking for at least a ballpark figure of when I could expect the £100+ pounds of stuff I'd ordered. Presumably they are waiting for it to go out of chargeback deadline! I strongly advise anyone to order elsewhere - it something goes wrong, their lack of response and the hassle of you having to be the one to chase them up, is not worth the 2% money back discount. I'm still waiting now. Lesson learnt.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We're really sorry to hear about the issues you've faced with your pre-order. This is not the experience we aim to provide, and we appreciate you bringing it to our attention. We encourage you to reach out to our customer support team so we can assist you further and address your concerns. Warm wishes, Team Zatu Games

Posted 3 months ago

“No game recieved”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We're really sorry to hear that your game hasn't arrived. Please reach out to our customer support team, and we'll do our best to assist you in resolving this issue. Warm regards, Team Zatu Games

Posted 3 months ago

“Tried ordering some Pokemon Cards but the website is so heavily botted by scalpers it doesn't allow you to checkout as a regular customer. There doesn't appear to be anything done by Zatu to prevent this behaviour where many other websites have taken measures to prevent this and provide their product to real customers. This makes me think Zatu doesn't care about who buys their products.”

Helpful Report

Posted 3 months ago

Thank you for your feedback. We're genuinely sorry to hear about your experience with the availability of our Pokemon cards. We understand how frustrating it can be when scalping impacts customer access, and we're continuously working on solutions to improve our website's robustness against such issues. Your feedback is valuable to us, and we are committed to providing a better experience for all customers. Warm regards, Team Zatu Games

Posted 3 months ago

Zatu Games is rated 4.8 based on 44,030 reviews