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Zatu Games Reviews

4.8 Rating 33,954 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 33,954 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 17th April 2024

Zatu Games 5 star review on 15th April 2024

Zatu Games 5 star review on 15th April 2024

692

Anonymous

Anonymous // 01/01/2019

Filter: Rated 2 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Honestly, the game is as expected and the gift wrapping was very nice! But even though we ordered with a certain time buffer, the game was delivered with a delay of one week. By then it was already too late and we had to look for another gift. The game and gift wrapping were still intact, but the box it was delivered in was very destroyed. It was ripped open on every side and I am glad the game did not fall out of the box and get lost or get wet.”

Posted 2 days ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 1 day ago

“I had high hopes after reading all of the reviews and thought I'd treat myself to some Lego. I ordered on March 3rd and purchased 28 hours delivery. To my surprise, after 5 days, there was no change to my order status. I enquired and was told to wait 2 weeks before contacting again, so I did. 2 weeks later, I sent another email enquiring where my order was and that I was preparing to report the transaction to my bank as a scam. I was told management had been told and I just had to wait. Horrendous level of customer service from the representative, and horrible handling of the situation by the company. I eventually received my order on the 25th of March...3 weeks later than was planned. Thanks to this, a birthday surprise was ruined.”

Posted 1 week ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 1 week ago

“Terrible service - takes ages and you have to email them to remind them to send your items! They give the excuse that items are 'in different warehouses' but surely in this day and age that should only delay sending out items by a couple of days at most, not over a week once they have been prompted! Yes, they do have some cheaper prices but, having given them a second chance and the same thing happening again, I couldn't honestly recommend them unless you like hassle when you order!”

Posted 4 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 3 weeks ago

“Their stock management is atrocious and costumer service straight up lies to you. They might be cheap, but the hassle is just not worth it.”

Posted 4 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 3 weeks ago

“Delivery time good, but packaging poor. Inside the box, very few quantity of protection material, result: on handling the carton box of game was damaged.”

Posted 1 month ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 3 weeks ago

“I have still not received my order.”

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests your order is currently on its way to you. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“My order was shipped to Ireland without the correct information for processing by customs. As such it was returned to Zatu. Despite informing Zatu straight away I am one month on still without my order. Post Brexit customs arrangements have been in place now for some time and it isn't good enough that Zatu can take orders from customers in Ireland but seem unable to complete the sale and delivery of goods paid for.”

Posted 1 month ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. This has been returned despite the errors on Royal Mail, and has been reshipped to you. If you still do not receive your order, please get in touch with our customer service team and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“Zatu Games took almost 2 weeks to dispatch my package. They weren't the cheapest or fastest. It arrived intact. Not sure what else to review.”

Posted 2 months ago

“Item was due to take a few months due to back order but came sooner. However, the box came split to which I emailed zatu. They offered me some money back and I accepted. However it's now been two and a half weeks, no money or email back. Not impressed”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this has now been resolved but our customer service team for you. Please do not hesitate to get back in touch with us if you have any further concerns at all. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“I ordered and paid for four items on December 11th and after a few days received an e-mail saying Switch sports was out of stock. A few days later whilst writing an e-mail to request the despatch of the items that were in stock I received another e-mail to say that a Hogwart’s legacy was now out of stock. Why was it not put aside when I paid? It took six weeks for both items to be in stock simultaneously. They were received on 26th January. Zatu needs to put better systems in place for situations like this. Once an item has been paid for it should be either sent or set aside whilst the rest of the order is prepared rather than being sold to another customer. Perhaps the website should more accurately reflect actual stock levels?”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. I can confirm that any in stock items are allocated to orders and set aside, and I apologise that this order faced multiple stock issues. We hope you’ll give us another chance. Zatu Games

Posted 2 months ago

“Ordered Christmas gifts for a friend’s children on 25 November. Order dispatched on 19 January. Emailed customer services on 22 January to express disappointment. No response as of 26 January. Really poor service, which is a great shame because we’ve been really pleased with Zatu previously.”

Posted 2 months ago

“Poor communication and slow delivery - two weeks. Ordered 4 games. Delivery date passed so we contacted and found that one game was out of stock, this was not communicated until chased. Were given no time as to when game would be in stock and had to suggest they send out the other games that were in stock to save us waiting. They did send out the other three games however we still await the fourth with no estimated delivery date. I guess we just wait.......”

Posted 2 months ago

“I was really excited to buy from an independent store with a large catalogue rather than the usual internet stores. Unfortunately, I cannot recommend Zatu. After more than two weeks, I’m still waiting for my order to be delivered. The main problem seems to be with the courier (ParcelForce), but Zatu listed ParcelForce as the faster (and more expensive) delivery option. ParcelForce customer service advised me to contact Zatu, and the Zatu customer service sent me back to ParcelForce. Sadly, the usual internet stores are cheaper, faster, and more reliable than Zatu.”

Posted 3 months ago

“When I ordered goods on 14th Dec for Xmas they were in stock, but as hadnt turned up I chased Zatu to be told they hoped to still get goods and I could cancel my order if required but this would not leave me enough time to order from somewhere else. They eventually turned up 10/01/2024. Very disappointed.”

Posted 3 months ago

“Good delivery time and good quality, but they do not gave me the desired product that I paid for. As the image of the product said, they promise to give you the silver-edged edition of The Binding of Isaac Four Souls, which comes with extra cards. But then, when you recieve the game, it's just the normal version without the silver edges or the extra cards. I found that quite disappointing...”

Posted 3 months ago

“Good delivery time and good quality, but they do not gave me the desired product that I paid for.”

Posted 3 months ago

“Always been happy with dealings from Zatu until now. Received wholly inadequate reply from Zatu about an order placed in October. It failed to explain why items on "Backorder" were included in promotions. Two months after order, Zatu failed to be able to tell me whether the item, an intended Christmas present, would arrive before Christmas or whether I needed to source an alternative Christmas present. Zatu failed to give any guidance about any likely date for dispatch, thus failing to guide me whether the item could now be used as a birthday gift for the end of January, almost 4 months after the order date. My query was made to feel as though it was an inconvenience to Zatu staff. The reply was no help whatsoever. It felt like an assembly from the stock cut and pace floor. I was certainly not treated as a vlued customer and the bombardment of emails from Zatu trying to sell more stuff sticks in the throat. The 2 star review recognises my previous satisfaction. This single issue would have attracted just one star from me. A thoroughly poor effort.”

Posted 3 months ago

“Good website, easy to order, fast delivery.”

Posted 3 months ago

“We love the games and they arrived quickly but I got charged 3 times - once was proactively refunded but the other is for more and we received an order we didn’t purchase :( maybe it will be resolved soon!”

Posted 3 months ago

“My item arrived with packaging opened. When I reported it I did not hear back from from Zatu.”

Posted 3 months ago

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Zatu Games is rated 4.8 based on 33,954 reviews