Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,230 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 28th May 2025

Susannah W

Zatu Games 5 star review on 27th May 2025

Anonymous

866

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Be wary of delivery dates. I paid for 48-hour shipping and had an expected delivery of 3 days after the order. A week later and the item still wasn't shipped. Reach out to customer services to be told it's in an external storage facility and they are chasing up the shipping. Incredibly misleading and frustrating. I was basically just told to keep waiting even though the website initially said it would be delivered within 2 days. Would not order from here again.”

Helpful Report

Posted 3 days ago

“I ordered a game for royal mail 48 hour delivery on a monday. The estimated delivery date given was thursday/friday. On Saturday I still didnt receive my game, so I contacted Zatu on messenger as their chat was not open. I was told that was still on its way from an external site and to wait another 3-5 working days. I had paid for 48 hour delivery, so requested refund on this only to be told that its not guaranteed and to wait. I then contacted them again the following monday, to be told its on back order - not what the first person told me. Ive cancelled my order and now have to wait another 5-10 working days for a refund. Awful service. Would not recommend buying from here!”

Helpful Report

Posted 5 days ago

“Thank you”

Helpful Report

Posted 1 week ago

“I would give zero stars if I could, but I can't. The package arrived LATER than expected, and when it did, it was not in shrink (I did pay for a new copy) and the box damage was unacceptable. For such an expensive board game ($67USD), plus $23S&H, I expected to get a new game in good condition. Adding pics of box damage.”

Helpful Report

Posted 1 week ago

“Thank you”

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Posted 1 week ago

“The item arrived damaged”

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Posted 1 week ago

“Scam! Never received my order!”

Helpful Report

Posted 1 week ago

“It never arrived.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We're truly sorry to hear that your order has not arrived. Your experience is important to us, and we would like to help resolve this issue. Please contact our customer support team, and we will do everything we can to assist you. We appreciate your understanding in this matter. Warm regards, Team Zatu Games

Posted 1 week ago

“I ordered a game as a gift, when I needed it by a specific date. Great -- expected delivery time span was well within the range. But, the package has still not yet arrived and their customer service was very apathetic and said they couldn't guarentee delivery times and they have no way of knowing when I should get it. BTW, the tracking said the item hasn't even left the UK yet -- so any chance I'll get this within a reasonable time frame is moot. I will not be ordering from ZATU again -- at least other big retailers know how to deliver with the timeframe they say they will.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your concerns. We're truly sorry to hear about the issues you've encountered with your order and our customer service. Your experience matters to us, and we will use your feedback to improve our processes. Please know that we’re here to help, and we appreciate your understanding during this time. Warm regards, Team Zatu Games

Posted 1 week ago

“Kept waiting for six months for an order when it was clearly stated that the items were in stock. Eventually I cancelled the order except for 2 items they had in stock. Having moved house during the wait I updated my address in my account. They delivered to my old address and then said it was my fault for not changing the address on the order. Shocking customer services. Avoid”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We sincerely apologize for the inconvenience you've faced with your order and the delivery issues. Your experience is vital to us, and we aim to resolve any concerns you may have. Please reach out to our customer support team, and we'll do our best to assist you moving forward. Best wishes, Team Zatu Games

Posted 1 week ago

“The game was shipped in a box that was 3-4 times too big without any padding. As a result the gamebox is heavily dented in all corners and even ripped in one corner.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We sincerely apologize for the condition in which your game was delivered. Your experience is important to us, and we are actively working to improve our packaging standards. Please reach out to our customer support team, and we will do our best to resolve this issue for you. We appreciate your understanding and hope to serve you better in the future. Best wishes, Team Zatu Games

Posted 1 week ago

“Emailing me to pester for a review just makes me very likely to not purchase from you again.”

Helpful Report

Posted 2 weeks ago

Thank you for sharing your thoughts. We truly apologize for any frustration our follow-up may have caused. Our intention is to ensure our customers feel valued, and we appreciate your feedback on this matter. If there's anything further we can do to improve your experience, please don't hesitate to reach out. Warm regards, Team Zatu Games

Posted 1 week ago

“The website takes ages to load and they have always "offers" on every product, but actually it's just the normal price that other shops also have. The delivery is quite expensive and you can't buy a bunch of games to get free delivery (I believe? I didn't find the option though). The website is also clunky to use and provides misinformation about products that are going to be in stock, but they actually never get back again.”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We truly apologize for the issues you've encountered with our website and delivery options. Your comments are valuable, and we are constantly working to enhance our service to ensure a smoother experience. Please reach out to our customer support team if you'd like assistance regarding any specific concerns. Warm regards, Team Zatu Games

Posted 1 week ago

“I still haven’t received my order. What’s its status? Are you still going to deliver it, or am I being ripped off?”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We’re truly sorry to hear that you haven’t received your order yet. We understand how frustrating this must be, and we’d like to assist you in resolving this matter. Please reach out to our customer support team so we can provide you with an update. Your satisfaction is very important to us. Best wishes, Team Zatu Games

Posted 1 week ago

“Not Zatu's fault but I purchased an e-raptor insert for Food Chain Magnate. It arrived well packed and promptly but the laser cut has been distorted so the tabs and slots for the bases and walls don't align. The error is no just a whisker out, either the bases have been stretched of the walls shrunk. As a result it can't be fixed with a trim with a scalpel and none of it fits together at all. Looks like something corrupted the file for this batch of laser cuts. Waiting for feedback from Zatu and e-raptor. In the meantime-AVOID.”

Helpful Report

Posted 3 weeks ago

Thank you for sharing your feedback. We're sorry to hear about the issues you've encountered with the e-raptor insert. We encourage you to follow up with our customer support team for further assistance. Your satisfaction is important to us, and we appreciate your understanding as we work through this. Best wishes, Team Zatu Games

Posted 1 week ago

“3 Out of 5 games came damaged. Still waiting for customer support. Will correct my review if they resolve my issue accordingly.”

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Posted 3 weeks ago

“Thank you”

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Posted 1 month ago

“I have placed 2 orders of The Amazing Spider-Man essential on back order in December and I have not heard anything from this company very poor communication and I can't even get ahold of them.”

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Posted 1 month ago

“Ended up having to cancel my order as a month after the product release date they still wouldn't even tell me when my order wound be delivered, and only told me there was a delay at all when I chased them. Never had an issue with them in the past but won't be using them again.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. Your experience is important to us, and we are committed to improving our service. Please feel free to reach out to our customer support team so we can assist you further. We appreciate your understanding and hope to have the opportunity to serve you better in the future.

Posted 1 month ago

“The delivery with parcelforce is absoltely horrendous, I still have not recieved the order”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re really sorry to hear about the issues you’ve faced with your delivery. Your experience is important to us, and we want to help resolve this as quickly as possible. Please reach out to our customer support team so we can assist you further. We appreciate your patience during this time.

Posted 1 month ago

Zatu Games is rated 4.8 based on 42,230 reviews