Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“Items not received due to appalling packing being essentially a sleeve of cardboard open at both ends. Email to attempt to rectify the situation has been ignored.”

Helpful Report

Posted 11 hours ago

“I have had to chase my order from 21/1 numerous times after receiving no customer service updates. As one of my item is a back order, it seemed I was unable to receive my other paid for items without paying for further postage? This issue has finally been resolved but unfortunately I have now received an incorrect item. It has been nearly a week since I first raised the issue and am again left waiting for a response? As I have stated a number of times this is not the customer service I would expect. Who knows if I will ever receive my back order. I have only received 1 of the 3 games and am still awaiting further instructions as to how to rectify/receive my full order.”

Helpful Report

Posted 1 day ago

“I never got the product. Still wait on Zatu Games to resolve the issue.”

Helpful Report

Posted 6 days ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 3 days ago

“Problem with the game I bought”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with your order. Please get in contact with our customer services team who would be more than happy to investigate this for you. We hope you'll give us another chance. Zatu Games

Posted 3 days ago

“I ordered 3 items on March 12, 2024, and after two weeks I chased it up after checking the tracking on the Post Office system that stated it arrived in the Sheffield depot a few days after order. I was asked to wait a further two weeks so that investigations could take place. I did, only to get sent a “non-receipt of goods form” that implies that it had been delivered and that someone from my area had taken it, etc. I would have had to sign that I’d checked with family members and that the police could be involved in checking my statement. I was not impressed, obviously! The item is stuck in Sheffield according to the tracking system so maybe they should start by looking there! Either way, it’s been over a month and I do not have my grandchild’s birthday presents nor one for myself and have had to go elsewhere for another one. I have not received a refund as yet as two weeks is not long enough to conduct an investigation apparently. The Zatu representative seemed to have trouble understanding why I’m a little annoyed and disgusted that they, by inference, blamed me, my family and neighbours for losing the parcel. That’s what tracking is supposed to eliminate, surely. Zero marks to Zatu and the Post Office.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 3 days ago

“DONT TRUST ZATU BACKORDERS. I've used zatu for years and had trusted them until now. I placed a back order in September 2023 for a game "due in October". The date has moved 4 times, now showing May. I contacted the publisher and they confirmed there is no reprint coming. Zatu refused any significant investigation citing their "suppliers confirmed its still on order". Meanwhile they sit on your money indefinitely. Backorders are a con.”

Helpful Report

Posted 1 week ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you had issues with your backorder. We always chase our suppliers to ensure that open orders can be fulfilled, and we were informed that that was still possible. However, I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 1 week ago

“Waited 2 weeks and nothing came. Very disappointed.”

Helpful Report

Posted 2 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 1 week ago

“It was really bad it took you guys a long time to send me my items I would never buy from you guys”

Helpful Report

Posted 2 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 1 week ago

“The company advertised a product on promotion, which they did not have and could not get. For nearly half a year, they kept postponing the delivery date, until finally, the website showed that the product is unavailable. Of course, no one informed me about this, despite the fact that I had already filed a complaint on this matter before. The way the employees of this company communicate is astonishing in its level of arrogance and disregard. For me, it's shocking that companies with such an attitude towards customers can operate in the market. I will never use their services again, and I advise you against it as well.”

Helpful Report

Posted 2 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with a member of our customer service team, and we will be happy to help in any way we can. We hope you'll give us another chance. Zatu Games

Posted 1 week ago

“The game we bought is fantastic, but we won't be returning to Zatu. When the delivery arrived it was damaged because it was packed so poorly. The game was shoved in a box that was significantly larger and padded with a woefully inadequate amount of packing paper. Consequently upon delivery, the game was actually poking out of the box and one of the corners of the game package was quite badly damaged. While Royal Mail are appalling (late delivery, driver just left package in wet ground, rang doorbell and left), they cannot be blamed for how poorly the game was.packaged.”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 1 week ago

“Very bad! Two months have passed since I paid for the game, but I haven't received it yet. Despite my repeated inquiries, the company has asked me to wait longer without any explanation. SO no money - no game. Do not recommend it!”

Helpful Report

Posted 2 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 week ago

“I have only ever placed 2 orders, the first one I waited months and items never arrived and had to cancel.. Recently I thought I'd try them again, but nope.. 'in stock' items still not delivered after a week and had to cancel again. Always very disappointing when I try to order here!”

Helpful Report

Posted 2 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if we can still be of assistance and we will do our best to investigate this for you. We hope you'll give us another chance. Zatu Games

Posted 1 week ago

“It took them 21 day (!!!) to deliver my order from UK to Poland. I would have never placed my order here if I knew their delivery terms beforehand. Will never order here again”

Helpful Report

Posted 2 weeks ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 2 weeks ago

“Do not recommend this company. I made an order, they delayed the delivery and didn’t update me. I had to call and ask what’s going on. Also when it finally arrived it wasn’t what I ordered. Not even close to it. The same day I received I was leaving the country so I contacted them to see my options and they said to return it to get a refund was the only option. The order was only £20, they didn’t offer me a refund and it wasn’t my fault at all.”

Helpful Report

Posted 3 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 weeks ago

“Very poor customer service I purchased UNSETTLED BOARD GAME CONSTELLATION BUNDLE It was wrongly pictured on there website. I received was the core game and a hand full of free promo cards. I complained as I felt wronged by Zatu all I got was a lose apology and that If I wanted to return the product it would cost me to send it back wow just wow I had spent 100s of pounds with them over the years. I would say that future customers to avoid this company as they little regard to you as a customer.(Was so angry that I was going to lodge a complaint with Norwich Trading standards)”

Helpful Report

Posted 3 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order and with our website - we do our best to ensure that your total experience is as easy as possible, and I apologise that we were not able to do so on this occasion. I can confirm that this issue has now been resolved by our hardworking web team. Please get in contact with our customer services team if you believe we can assist you any further. We hope you'll give us another chance. Zatu Games

Posted 2 weeks ago

“Terrible customer service. I ordered game a month ago. Didnt arrive till now, answer i got: We ask delivery provider....and kepp askin with no result Im with NO MONEY and NO PRODUCT i order and dont know when it will be resaolve cause zatu is keep askin..”

Helpful Report

Posted 3 weeks ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that our team is currently investigating this and should be in contact shortly. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 2 weeks ago

“If I could give zero stars I would. There's no customer service, no explanation as to where my order is and no apologies for this either. Attempting to talk to anyone is like getting blood from a stone. AVOID LIKE THE PLAGUE!”

Helpful Report

Posted 3 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with your order. Please get in contact with our customer services team who can investigate any issues further for you. We hope you'll give us another chance. Zatu Games

Posted 2 weeks ago

“I had a very good experience with my first two orders, but the last one ( 1003056626 ) is still pending after more than two weeks. I spoke with someone over messenger and explained the wearhouse situation, but the order still didn't dispatch. Please check and let me know.”

Helpful Report

Posted 4 weeks ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 2 weeks ago

“Absolutely shocking gremlin puppet I've purchased. There's a rip in the back where the puppeteering is and you can see someone has already purchased this and sent it back as they've ripped the latex taking there hand our and also have pulled a handful of foam out to make it more accessible. The teeth have been glued it completely wrong making it look silly really. This was Listed as b grade so I did check beforehand and it says the box or packaging may or will be damaged, however I can't understand how trick or treat studios or zatu games have let this be retailed its so bad. I get no satisfaction leaving this feedback but it's relevant and accurate to the item and experience unfortunately. Would have happily leave photos and have tried 6 times but it won't let me. Had no contact from Zatu games so I've had to open a PayPal csse”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please get back in touch by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 4 weeks ago

“Unfortunately, I ordered my Dixit Cards around 14th February and I have still not received my order and I have had to chase it on numerous occasions. While someone has got back to I still have no product and have no idea if it will arrive. Very poor service and I am very disappointed..”

Helpful Report

Posted 1 month ago

Hi Colette, Thanks for your feedback! We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I have looked into your order for you, and can see that it was reshipped to you on 21/03/2024! I am very sorry for the delay up to this point! If we can assist any further in regards to tracking or delivery, please get in touch with our customer service team either via phone or email and we will happily investigate this further for you! We hope you'll give us another chance. Zatu Games

Posted 4 weeks ago


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews