Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,310 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,310 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 17th June 2025

Stephen B

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

873

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I still got no article yet.”

Helpful Report

Posted 1 year ago

“Ordered Wingspan European Expansion as a Christmas present. Box was wet when it arrived and it leaked onto the game box staining it. Not worth sending back as Zatu deduct the postage and require some admin to get it back. Will just buy from Amazon next time.”

Helpful Report

Posted 1 year ago

“Unfortunately, on this occasion the service was dire. I had two unanswered emails and decided to call. The order status urgently needs looking at, when I ordered all items were listed as being in stock. Then one item was yo-yoing and it looked like I wasn't going to receive my parcel until the end of January. It took a calendar month for my items to arrive, and the only communication was what I had instigated. Very poor customer service.”

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Posted 1 year ago

“I got this item from this web as it was supposed to come with an additional promo item, it never came. The promo item was more exciting than the game for me, and I’m quite disappointed with the service. Also the game arrived late.”

Helpful Report

Posted 1 year ago

“DO NOT USE this company, disgusting customer service. Ordered product 10 days ago and still no goods. Money taken from bank, not replying to e mails. Spent 37 mins on the phone waiting for someone to answer - no one is replying to me to inform me if they are going to fulfill my £92 order or give me a refund. Be wary of this company”

Helpful Report

Posted 1 year ago

“Poor. Can't recommend it. Unable to deal with delivery problems. Ordered a game, as yet still to arrive and still to be resolved by Zatu. Was promised a replacement would be shipped out for next-day delivery (which I had paid for). I asked for an email to confirm this was going ahead, which was agreed. Then nothing and no replacement. We are still no closer to a resolution, I am repeatedly fobbed off by their understaffed customer service who just say management is looking into it and that it could take up to 14 days. I've presented evidence from the courier telling me what they claim has happened (they say a return request was made in error). My phone calls go nowhere as they just keep fobbing me off and will not do anything until they hear from Yodel. They told me that, if I'd marked my initial email as a 'complaint' it would have been dealt with quicker. Surely a notification of failure of a product to arrive is automatically a complaint. I don't know what else they need to hear given I've forwarded Yodel's responses and investigations to me. It cuts no ice. Avoid this lot, it's just not worth the risk. The only thing I've received from them is a request to fill in this form. Happy to oblige.”

Helpful Report

Posted 1 year ago

“My order is missing £150 worth of items. I've emailed, I've left a message on your contact form on your website, I've messaged you via social media and am now currently waiting for over 30 minutes to get through on the phone for the 2nd time, still no response from anywhere! I've had completed orders in the past, but I'm so frustrated that I'm spending hours trying to get a response when I've been robbed! Guess I'll have to try and claim through my bank for a refund!”

Helpful Report

Posted 1 year ago

“I ordered a game on 15 November. Order was acknowledged and so far nothing received. Emailed re my order - No reponse within 24 hours as they suggest. Currently trying to telephone, been waiting for 22 minutes and counting. Very frustrating”

Helpful Report

Posted 1 year ago

“All games in stock - 48 hour delivery it said on the website. Games arrived 24 days later. No attempt by Zatu to contact me and when I chased them the response was that the issue had been raised with the management. Not impressed at all.”

Helpful Report

Posted 1 year ago

“4th December: order placed 5th December: order despatched, no tracking info provided. 10th December: request for a review. Still no tracking info.”

Helpful Report

Posted 1 year ago

“Still waiting for a delivery from Zatu that is long, long overdue. Zero resolution from customer service including now an additional 14 day window for them to decide if we are to get the order or a refund. Managers are 'too busy' to speak to customers. What do we tell the children whose games in this order were Christmas presents? Shame on you Zatu...”

Helpful Report

Posted 1 year ago

“Ordered Cthulhu death may die from them. Unfortunately it was a duplicate birthday present so returned the one I ordered in perfect condition, packed better than the original packaging they sent. When I tried to claim a refund they said it was damaged and therefore knocked £22 off the retail price I bought at. Will never use them again. Better online stores and customer service out there folks.”

Helpful Report

Posted 1 year ago

“Im very disappointed that a parcel which i paid extra for next day delivery took a week to arrive. In emails to you you haven't even offered to refund the p&p. Will not be shopping with you again or recommend you either.”

Helpful Report

Posted 1 year ago

“Unfortunately the package got delivered to our doorstep and got stolen. Notes said if we are not home it will be left with a neighbour. It wasn't. We do not have our purchase”

Helpful Report

Posted 1 year ago

“Made order got fed up of waiting for,to be told it's been sent from another warehouse,then nothing again,then told its out of stock,,poor poor service”

Helpful Report

Posted 1 year ago

“Ordered from them on 24th Nov some games to give as a return gift in a goodie bag. It is 6th Dec today and there has been no communication/notification from them. My daughter's birthday is on Saturday and I dont see it arriving by then so will be cancelling today. I hope cancellation goes smoothly and I get my money back. On top of that I need 30 items and I am not sure where I will buy it from in such a short time now.”

Helpful Report

Posted 1 year ago

“Zatu Games state they aim to ship your order within 24 hours. Twice now I have ordered a game from them that displays ‘3+ in stock’ on their website, only to be told it will take 2 weeks to retrieve the game from their warehouse. This is the worst online games seller I have ever dealt with. Never again.”

Helpful Report

Posted 1 year ago

“I pre ordered a game, it shows as “in stock” on the website but I haven’t received my copy. I’ve been waiting on the phone in the queue for over 45 minutes and nobody is responding. Very poor customer service”

Helpful Report

Posted 1 year ago

“ordered advent calendar as a gift, still waiting on delivery”

Helpful Report

Posted 1 year ago

“Haven't received my product despite payment being taken one week ago.”

Helpful Report

Posted 1 year ago

Zatu Games is rated 4.8 based on 42,310 reviews