Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,230 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,230 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 28th May 2025

Susannah W

Zatu Games 5 star review on 27th May 2025

Anonymous

866

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“This is one of the worst games we gave purchased/played. The only reason it got 3 stars is because the jigsaw is really nice. There are no real instructions on how to play this game, it is merely guesswork. We have played the London and as we bought the Paris one at the same we will complete the jigsaw and see how it goes from there.”

Helpful Report

Posted 5 days ago

“Only 2 decent cards out of the 6 packs in the box which was disappointing but it’s luck of the draw what you get so hopefully next time we’ll be luckier!”

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Posted 2 weeks ago

“Packaging was poor (one piece of crumpled paper) so my game arrived with most corners dented.”

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Posted 4 weeks ago

“I have bought B grade games before, and been very happy. I was less happy this time as both boxes were quite badly crushed and damaged - enough that contents might escape. More than 'comestic' damage, I would say - definitely structural damage.”

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Posted 4 weeks ago

“My order arrived quickly, and I would have rated higher based on that alone. However, my friend — who ordered at the same time — still hasn't received their package and hasn’t been able to get through to customer support, despite submitting a ticket and emailing. That makes me hesitant to order again, as the post-purchase support feels unreliable.”

Helpful Report

Posted 1 month ago

“Took an extremely long time to arrive - so much so I'd totally forgotten I'd even ordered it but it did arrive safely eventually.”

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Posted 1 month ago

“The box was delivered in a horrible condition. Good thing that the games are intact.”

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Posted 1 month ago

“Zatu Games is a prominent UK-based independent retailer specializing in board games, trading card games, and related accessories. Since its inception in 2016, the company has garnered a reputation for its extensive product range, competitive pricing, and efficient customer service.”

Helpful Report

Posted 1 month ago

“Love the games and the selection. Customer service a bit slow to respond unfortunately. Won't put me off using in future though as they have the best games!”

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Posted 1 month ago

“I am extremely impressed with Zatu Games. I live in the US and have bought games from dealers in the US and it has taken weeks for my order to get to me. I bought from Zatu Games and my order has arrived within 2 weeks of ordering it. The only downside was that that box was damaged on the underside of the box which could have only happened prior to packaging and yet they sent it anyway.”

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Posted 1 month ago

“Mixed experience, had two issues and the customer service was great with one issue but refused to help or look further into the issue with the other one. Will not order here again unfortunately due to the negative experience weighing in more than the positive.”

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Posted 2 months ago

“Fast Shipping, but it arrived not new. Bumped edges, unfortunately. Not optimal packaged. Glad to not have paid the full price, and to find this book, of course.”

Helpful Report

Posted 2 months ago

Thank you for your review. We appreciate your feedback and are glad to hear that you received your order quickly. However, we’re sorry to learn that the condition of the book wasn’t up to your expectations and that the packaging could have been better. We want our customers to be happy with their purchases, and we take your concerns seriously. Please don’t hesitate to reach out to our customer service team and we can resolve this for you. Your satisfaction is important to us!

Posted 2 months ago

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Posted 2 months ago

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Posted 2 months ago

“I am unable to review this game, as it aws a gift to my son. I'm now 80 years old & I don't understand these games. They're not my scene at all. Sorry”

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Posted 2 months ago

“Stuff arrived.”

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Posted 2 months ago

“While delivery time & cost are an excellent reason to shop with Zatu, my issue is with their website as it is always slow to load and unless you know what game you want it feels difficult to search. Being able to search by genres, player amounts & even game mechanics would help my opinion of this.”

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Posted 3 months ago

“Fast service, efficient. Packaging was poor, game arrived damaged.”

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Posted 3 months ago

“Gli articoli ordinati sono arrivati tutti in condizioni eccellenti e come da descrizione. L'unica nota negativa consiste nel fatto che nonostante la spedizione sia prevista in 1 settimana, in Italia, per arrivare ci mette piu' del doppio del tempo. Ormai un ordine effettuato ci mette 3 settimane per arrivare a destinazione. Che rispetto ai tempi stimati è quasi 3 volte di piu'..”

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Posted 3 months ago

“One of the two that we bought didn't work for the sound. Cannot change the batteties. One of my kids was sad... Eh! Sh*t happens. The quality of the fabric and the cuteness of this thing bought his heart anyway. He enjoys it.”

Helpful Report

Posted 3 months ago

Zatu Games is rated 4.8 based on 42,230 reviews