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Zatu Games Reviews

4.8 Rating 34,074 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,074 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 24th April 2024

Zatu Games 5 star review on 23rd April 2024

Zatu Games 5 star review on 19th April 2024

Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 18th April 2024

Zatu Games 5 star review on 18th April 2024

695

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Prices seem good and sales are frequent. Ordered only once and my books were damaged at they weren't packaged securely though. Waiting on a response from Zatu regarding this, so leaving a 3/5 for now.”

Posted 3 days ago

“Usually good availability and fair pricing. Dispatch and delivery to estimates can be misleading at times and staff on the end of the phone aren't always that interested 😕”

Posted 1 week ago

“Due to a lack of (none) communication concerning the multiple delays/release date changes - had to check the item page for any actual updates - of the product I preordered, I doubt I'll preorder from Zatu again. However item did arrive very quickly one eventually despatched, and was well packaged.”

Posted 2 weeks ago

“It arrived just in time but took a while. My granddaughter loved it”

Posted 3 weeks ago

“I received my email confirmation. A week later still no email to say it was dispatched. Rang customer services. How was helpful and polite. After which my order came 2 days later”

Posted 3 weeks ago

“Speed of delivery was great However box was quite damaged Thankfully it was sealed in plastic so everything inside was intact Was also given 11 red marks and 9 yellow marks instead of 10 and 10 although this is a probably a publisher issue Would recommend better packaging to avoid damage to boxes in future”

Posted 1 month ago

“For a week now I have been asking to make a return for order number 1003044420”

Posted 1 month ago

“Unfortunally the package arrived damaged and the books were also bruised because of poor protection during packing. Overall satisfied but there is room for improvement.”

Posted 1 month ago

“Great choice of games and we really like the reviews of games etc on the website, however really slow to deliver. This time round took a week from placing the order to receive the delivery which is much slower than I expect when I place an online order. Can’t blame the delivery company as it took 5 days from order to dispatch.”

Posted 1 month ago

“Games were good price however they came in a large box with only a sheet of paper for protection. Little but of bubble wrap would have been great”

Posted 2 months ago

“Unfortunately last couple of orders have not been delivered when expected, having opted for the premium 24 hour delivery. For my previous standard delivery orders the service has been great, so I am a little disappointed.”

Posted 2 months ago

“Good prices, quick delivery however packaging was very poor. I was suprised the items were not broken on arrival.”

Posted 2 months ago

“Zatu Games offers an extensive collection of board games, featuring competitive prices, user-friendly website, and excellent customer service.”

Posted 3 months ago

“Box wasa little damaged and your courier Yodel just left a huge box outside my front door then left. Get a better provider”

Posted 3 months ago

“They are OK not the cheapest and not the fastest but have a reasonable range of games.”

Posted 3 months ago

“Great packing from the top, bottom and sides were not so good, one corner of board game box was slighlty injured.”

Posted 3 months ago

“While happy with the cost and product, the delivery was unfortunately delayed. I had paid extra for this to arrive on 02/01/2024, however it was held up and did not arrive until 05/01/2024. This was intended to be a birthday present, but unfortunately did not arrive in time.”

Posted 3 months ago

“Box for the frost punk game 2022 immediately broke upon opening, for the price of the game i expected a higher level of quality.”

Posted 3 months ago

“Great selection of products and normally prompt delivery. Still waiting for a response to a missing product bought for Xmas on 13th December that hasn’t been resolved”

Posted 3 months ago

“Great order and delivered to time but..... missing pieces from the game.”

Posted 3 months ago

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Zatu Games is rated 4.8 based on 34,074 reviews