Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,498 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,498 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 20th October 2025

Stephen W

Zatu Games 5 star review on 18th October 2025

Karolina K

Zatu Games 5 star review on 16th October 2025

Alberto A

900

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Great website with really helpful reviews of games, especially useful when choosing a new game! Game bought as a gift.”

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Posted 2 years ago

“wanted simple card games for 2-5 people, for Bandido and Cockroach poker they are excellent. very good reviews of the games and they are exactly as stated.”

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Posted 1 hour ago

“Very good quality and fast delivery”

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Posted 1 hour ago

“Great prices, great service”

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Posted 2 hours ago

“Great prices and always arrives quickly. Perfect service”

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Posted 3 hours ago

“Excellent service and great price!”

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Posted 3 hours ago

“Ordered games, they were shipped within a day or so. Well packed arrived quickly decent pricing.”

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Posted 3 hours ago

“Zatu is now my go-to company for buying trading cards. Reasonable prices and swift delivery.”

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Posted 3 hours ago

“First time I have used Zatu Games and really pleased with my purchase, had I researched a little better I could have collected but didnt realise they were based in Norwich where I live.”

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Posted 3 hours ago

“I havn’t recived my order”

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Posted 5 hours ago

Hello there, After having investigated your order, we can see that this was placed on 08/10/2025, and this was dispatched on 08/10/2025. Unfortunately many couriers are facing delays with deliveries to Israel due to the ongoing conflict. You can find more information on this here: https://www.royalmail.com/international-incident-bulletin We are continuing to investigate this with them and we have been assured that your parcel is still on the way despite these delays. We apologise for any inconvenience this may cause. If you need any further assistance with this order, please email us at team@zatu.co.uk with reference number 1847. Thank you, Team Zatu games

Posted 5 hours ago

“Easy to order. Fantastically quick delivery always well packaged.”

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Posted 5 hours ago

“Everything went just fine. Thank you!”

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Posted 5 hours ago

“Fantastic service, fast delivery. Game as described.”

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Posted 7 hours ago

“Erm...I ordered a product, and it arrived. The product was what I ordered (I'm pretty good at ordering what I want, and not some random thing), and it arrived (Turns out Zatu are good at receiving orders and sending said item to said customer, in this case me). Well done Zatu, you have mastered the art of running "a shop".”

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Posted 16 hours ago

“The product had a 48 hour dispatch. After 4 days I had to chase. The team replied but I got the product about a week later. Not great as it arrived after the comp i'd bought it for.”

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Posted 18 hours ago

Hi Simeon, Thank you for sharing your feedback regarding your recent experience with us. Our many apologies that you encountered these delays with your order and that it arrived after the competition for which you purchased it. This is certainly not the level of service we aim to provide our customers. We appreciate you taking the time to reach out to us about the delay, and we are always looking for ways to improve our shipping processes. Your input is crucial in helping us make necessary adjustments. If you have any further concerns or need assistance, please don’t hesitate to contact our customer service team at team@zatu.co.uk with reference 4354. Best wishes, Team Zatu Games

Posted 5 hours ago

“Fast reliable delivery, great games at really good prices. Always my first choice for games.”

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Posted 21 hours ago

“I ordered Clank Acquisitions Incorporated 2. It was cheaper than Amazon, the game arrived promptly L, no hassle. Would strongly recommend.”

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Posted 21 hours ago

“Next day delivery Friday evening to Saturday.”

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Posted 22 hours ago

“Again a great purchase at prices no one can compare!”

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Posted 22 hours ago

“Great experience,fast and professional”

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Posted 23 hours ago

“Excellent and quick service. Will be using again!”

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Posted 1 day ago

Zatu Games is rated 4.8 based on 44,498 reviews