Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 43,675 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 43,675 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 10th September 2025

880

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Great website with really helpful reviews of games, especially useful when choosing a new game! Game bought as a gift.”

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Posted 2 years ago

“Great service once again”

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Posted 2 hours ago

“Excellent prices and very quick delivery.”

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Posted 2 hours ago

“Zatu were very responsive and helpful when my pre-ordered copy of Battle of Hoth was slightly late. It was only a couple of days after release. The game is really great, highly recommend it.”

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Posted 2 hours ago

“Processing of orders is good although there was a little delay on one order however the customer service when I phoned up enquiring about it was 1st class.”

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Posted 2 hours ago

“Everything I ordered I received.”

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Posted 4 hours ago

“This is a shame as I've had good experiences before, but I ordered 3 in-stock items and it took over 2 weeks for delivery as one item was apparently in another warehouse. They refused to send 2 items without me having to pay extra postage. Was quite a disappointing experience.”

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Posted 4 hours ago

“Zatu have a great collection of board games, offer very prompt delivery, games are delivered in excellent condition and their prices are cheaper than standard retail price. I’ve had a great experience ordering from them.”

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Posted 5 hours ago

“Good range of games in particular board games at impressive competitive prices. Fast and efficient delivery too. Whats not to like?”

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Posted 7 hours ago

“Pre-Ordering from outside the UK was easy and reliable. Thanks To the Zatu Games Team!”

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Posted 7 hours ago

“Always very speedy service. Games arrive in excellent condition”

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Posted 11 hours ago

“Very good service. Good comms and fast delivery, plus the player's guide was a very good price too.”

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Posted 15 hours ago

“Quick service, items arrived as expected and well packaged”

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Posted 23 hours ago

“Great prices, great range of games, great delivery - 10/10”

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Posted 1 day ago

“Kickstarter fulfilment delayed multiple times, now a month past your original timeline with no status updates or tracking numbers. Our publisher is now facing a huge volume of feedback and queries because of how you're handling this. But your communication is poor to non-existent, assuming your updates are worth anything at all. When the first handful of deliveries eventually arrived, we've seen lots of items missing, as several backers have reported so far. The only reason I'm a customer is because I didn't have a choice this time. I've been suckered in to your bait advertising of non-existent pre-orders in the past, so I avoid you like the plague. AVOID ZATU. Especially pre-orders and backorders, whatever you do.”

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Posted 1 day ago

“Excellent delivery time,and well priced games”

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Posted 1 day ago

“Ordered Game. Game arrived. Played Game.”

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Posted 1 day ago

“I have never had any issues with Zatu, everything has come well packaged, on-time, and at a batter price than I could find anywhere else.”

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Posted 1 day ago

“a corner was slightly damaged in one of the games, but overall all ok”

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Posted 1 day ago

“Good service arrived on time. game excellent.”

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Posted 1 day ago

“Great service. Brilliant prices.”

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Posted 1 day ago

Zatu Games is rated 4.8 based on 43,675 reviews