Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 42,240 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 42,240 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 93%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

Zatu Games 5 star review on 28th May 2025

Susannah W

870

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The delivery with parcelforce is absoltely horrendous, I still have not recieved the order”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re really sorry to hear about the issues you’ve faced with your delivery. Your experience is important to us, and we want to help resolve this as quickly as possible. Please reach out to our customer support team so we can assist you further. We appreciate your patience during this time.

Posted 1 month ago

“At the moment it's almost impossible to shop hear. 10-20 second delays each time you select and item to either browse or add to your basket. Want to peruse items for purchase? Better put aside an hour or two. C'mon Zatu, sort it out!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're really sorry to hear about the delays you've been experiencing while shopping on our site. Your experience is important to us, and we want to make improvements. Please reach out to our support team so we can help resolve this issue for you. We appreciate your patience as we work to enhance your shopping experience.

Posted 1 month ago

“Your company is a joke. I ordered Cyclades Minis which were supposed to be 29 of them. Instead I have received only 15. Your description on a day of purchasing minis was quite different from the one that is written right now. You decieved many buyers. Shame ofyou !!!!!!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We want to ensure our customers have accurate expectations when purchasing. Please contact our customer service team so we can address your concerns directly and work towards a resolution. Your satisfaction is important to us, and we appreciate your patience.

Posted 1 month ago

“Didn't send out my order and didn't reply to my requests for information about my order. I have been waiting months, and have finally decided to simply cancel the order. Absolute s***show of a store.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're truly sorry to hear about your experience with your order. Please reach out to our customer support team so we can address your concerns and work towards a resolution. We appreciate your patience as we try to improve your experience with us.

Posted 1 month ago

“Ordered from Zatu in August 2024, an item in my order said it was out of stock, expected restock 01/09/2024. It's now May 2025, I've still not received a single item from my order, even though they took payment when I placed the order. Despite having contacted Zatu a few times about this, I always get the same response - we'll send it when we have it, don't bother us about this. Really not acceptable. If you took payment, do a better job to source it, or at least send the rest of the order. If you won't do that, don't take payment until you send the order out.”

Helpful Report

Posted 1 month ago

Thank you for your review. We sincerely apologize for the frustration you've experienced with your order. Please reach out to our support team, and we'll do our utmost to assist you in resolving this matter. Your experience is important to us, and we appreciate your patience as we work to improve our service.

Posted 1 month ago

“Ordered, they didn't deliver. Emailed, no answer. I called, got lied to. Called twice more, more lies. Escalated to a manager with a follow up email. Then I get told they haven't shipped my order because they sold out (was in stock when I bought it), and instead of being honest about it, they lied nonstop about it. I don't recommend, still don't have my order”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We sincerely apologize for the inconvenience you've encountered regarding your order. Please reach out to our customer service team so we can address this matter and work towards a resolution. Your experience is important to us, and we appreciate your patience.

Posted 1 month ago

“I ordered an item, it took them 2 weeks to sort it out, I got no updates and constantly I had to keep chasing them up for updates, eventually I cancelled the item as there had been no updates a few days later they said it was ready for dispatch, I didn't want it at this point and refused the delivery as I purchased it elsewhere, they refunded me but not fully. and won't even acknowledge how bad the service was. Avoid if you don't want a headache.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re genuinely sorry to hear about your experience with your order. We strive to improve our service, and your input will help us do that. If you would like further assistance, please feel free to reach out to our customer service team. We’re here to help!

Posted 1 month ago

“I ordered two items. One was out of stock. The expected delivery time was changed and I was not notified. I had to contact customer service to check if there was an update myself. They told me that the item was no longer available and that I would get a refund. Then I replied immediately that I want to cancel the entire order. However, the remaining item was shipped anyway, which cost me twice the shipping cost of the shipped item. In addition, the shipped item became cheaper in the meantime on their website, but this did not affect my price.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're truly sorry to hear about the issues you've faced with your order. We always aim to fulfil any request regarding an order. Your experience is important to us, and we appreciate your understanding. If you require any further assistance, please visit our Terms & Conditions, or contact a member of our customer service team.

Posted 1 month ago

“Normally would be 5 stars but received a faulty item and trying to get it sorted. I was told to contact the manufacturer, I did, they told me to contact zatu, I did then after 3 more emails I haven't got a response from zatu and I am now trying to get the game manufacturer to sort out the issue with zatu. A month later and still nothing has been sorted.”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re truly sorry to hear about the difficulties you’ve faced in getting your issue resolved. Please reach out to our customer service team directly, and we'll do our best to assist you in getting this resolved. Your experience matters to us, and we’re here to help!

Posted 1 month ago

“I made a preorder. They've been holding my money for more than a month and then just done full refund. Then I asked why, they responded that they had send me one email asking to send my ID, proof of address (fraud prevention) or use different payment method. I haven't noticed this email, my bad obviously, but I can't believe it's normal for online shop to ask user to send ID for an order that is worth ~100eur, this really looks fishy and amateur. And they don't make this clear before making an order! What is more, there is no information in their website about order status being OnHold or something, also not a single reminder email/nothing was sent. Conclusion: waited so long for new stuff and in the end got nothing and even lost 4eur for currency exchange...”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We sincerely apologize for the frustration you've experienced with your preorder. We understand that it can be disappointing to have your order delayed and then refunded, and we appreciate your concerns regarding our verification processes. While we do our best to prevent fraud and ensure a safe transaction, we recognize the importance of clear communication. Your comments will help us improve and we encourage you to reach out to our customer service team if you have any further questions or concerns. Your experience is important to us, and we’re here to help!

Posted 1 month ago

“Price is higher compared to the shops from my country. Brexit is the dumbest and stupidest thing that your country could do. After 4 weeks I still don't have the products. The customs ask me to present stupid papers. I'll never order from UK any product!!! Ever! Good luck outside EU!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We’re truly sorry to hear about the challenges you’ve faced with customs and the delays in receiving your order. We understand that this situation can be frustrating, especially with the current customs requirements. Your experience is important to us, and we recommend reaching out to our customer service team for assistance and support. We're here to help!

Posted 1 month ago

“I like this games but Zatu spammed multiple emails asking to writw a review. Since they insist so much this is what I do now... I have never given consent to such emails”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're genuinely sorry to hear that our emails became an inconvenience for you. We appreciate your input and want to assure you that your concerns are important to us. If you have any questions or further concerns about our communications, please don't hesitate to reach out. We're here to help!

Posted 1 month ago

“Still waiting on the games to be delivered!”

Helpful Report

Posted 1 month ago

Thank you for your feedback. We're really sorry to hear that your games haven't been delivered yet. We understand how frustrating this must be, and we appreciate your patience. We recommend reaching out to our customer service team who can assist you with your order. Your experience is important to us, and we're here to help!

Posted 1 month ago

“Zatu used to be excellent with a great range and competitive pricing, but lately they seem to be very shady and have a poor reputation amongst the board gaming community. My most recent order (3 items, all showing as in stock) was made a week ago and there has been absolutely no progress since then - from a company that prides itself on fast delivery. There is no response to contact either through the website or social media and the website takes so long to load lately that it times out more often than not and crashes. Zatu have also taken to reducing prices on stock they do not currently posses, which means they appear at the top of search engine results claiming savings as high as 60-70% but when you go to order the items are listed as BACKORDERS which have an expected delivery months on the future. On inspection some of these items are out of print, so to even offer them for sale is sketchy. I'd heartily recommended avoiding Zatu, don't be fooled by their prices or market prominence as they are a shadow of the company they once were.”

Helpful Report

Posted 1 month ago

Thank you for sharing your concerns. We're truly sorry to hear about your recent experience and understand how frustrating it can be when expectations aren't met. We're currently working hard to address any issues with our stock and website performance. We appreciate your feedback regarding product availability and pricing, as it helps us improve. If you need assistance, we encourage you to reach out to our customer service team who can provide support. Your perspective is important to us, and we’re committed to making things right.

Posted 1 month ago

“I ordered two board games at the end of march and according to Zatu games they should have arrived around April 1 for a birthday on April 12. I am still waiting on these board games.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're truly sorry to hear that your board games have not arrived as expected. While we can't address specific orders here, we highly recommend reaching out to our customer service team who can look into this for you. Your experience is important to us, and we're here to help!

Posted 2 months ago

“They sent my parcel using the same shipping label as a previous order. Royal mail told me I had to pay £10 for the shipping to get the item. Item therefore came very late, Heard nothing from Zatu after.”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're sorry to hear about the shipping issues you encountered with your order and the subsequent delay. We apologize for any lack of communication and understand how important it is to keep our customers informed. Please reach out to our customer service team so we can assist you further and ensure this gets resolved. We appreciate your patience and hope to improve your experience moving forward.

Posted 2 months ago

“I have ordered my package the 10th of March and have still not recieved my package Even through i have waited 14 days”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're genuinely sorry to hear that your package has not arrived yet and that you've had to wait longer than expected. Please reach out to our customer service team so we can assist you further and work towards a resolution. We appreciate your patience and understanding in this matter.

Posted 2 months ago

““I almost Lost my Investment But All Thanks to (florenceraphael330 @ gmail . com ) for Helping me recover my money Back.”

Helpful Report

Posted 2 months ago

“Unfortunately one of the worst online eshop for boardgames. I bought on their website a boardgame and it should have arrived in one week. After one week I asked them where is it and they say they activated an investigation with their courier and I should have to wait two more weeks. After two more weeks, they asked for another week. The item should have arrived, but it seems the information for the shipment are not correct, since they try to deliver, but they can't. Their courier can't do anything. And they don't answer to my request for help. After two months they get back the boardgame and give me a refund...”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're genuinely sorry to hear about the problems you've experienced with your order and the lack of communication during this process. Your experience is important to us, and we sincerely apologize for any inconvenience caused. If you haven't already, please reach out to our customer service team so we can address your concerns directly. We appreciate your patience and anticipate to hear from you again.

Posted 2 months ago

“Did not even receive the order so waste of money. Was looking forward to it”

Helpful Report

Posted 2 months ago

Thank you for your feedback. We're truly sorry to hear that your order didn't arrive as expected. We understand how disappointing it can be when you're looking forward to something and it doesn't come through. Please reach out to our customer service team directly so we can assist you with your concerns. We appreciate your patience and hope to resolve this for you soon.

Posted 2 months ago

Zatu Games is rated 4.8 based on 42,240 reviews