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Zatu Games Reviews

4.8 Rating 34,363 Reviews

95 %

of reviewers recommend Zatu Games

Company Reviews

Product Reviews

4.8

Based on 34,363 reviews


Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

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Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 3rd May 2024

Zatu Games 5 star review on 1st May 2024

Zatu Games 5 star review on 30th April 2024

Zatu Games 5 star review on 30th April 2024

Zatu Games 5 star review on 29th April 2024

705

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Unfortunately, I ordered my Dixit Cards around 14th February and I have still not received my order and I have had to chase it on numerous occasions. While someone has got back to I still have no product and have no idea if it will arrive. Very poor service and I am very disappointed..”

Posted 1 month ago

Hi Colette, Thanks for your feedback! We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I have looked into your order for you, and can see that it was reshipped to you on 21/03/2024! I am very sorry for the delay up to this point! If we can assist any further in regards to tracking or delivery, please get in touch with our customer service team either via phone or email and we will happily investigate this further for you! We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“I am yet to recieve my order placed 10 days ago. I ordered from Zatu due to the promise of 'on release day delivery'.”

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 4 weeks ago

“Ordered from them in February they stated it was a preorder for in a few days and they just took my money and never sent the item.”

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order - it appears like we unfortunately do not know the release date for the item in your order at this time. Please get in contact with our customer services team either via phone or email, and we will happily investigate this further for you! We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“Wish I could give it 0 stars. Ordered a game on 25th November still hasn’t arrived 15th march! Awful customer service, they can’t give me a date when the product will arrive and when I ordered it said 3-5 working days for delivery! And the compensation as a pitiful £5 after no communication from them for ages and me having to chase and chase and chase for months. Absolute joke. Would never ever buy from the company ever again. Disgraceful.”

Posted 1 month ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 1 month ago

“Cancelled my order, didn't even tell me why”

Posted 1 month ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours help us to find areas where we can improve. I'm very sorry to hear you never received your order. I can see that you have since been fully refunded for this. Please get in touch with our customer service team and we can investigate this further for you. We hope you'll give us another chance, and we anticipate hearing from you again soon. Zatu Games

Posted 1 month ago

“Paid for speedy delivery - 24hr. Didn’t arrive in 48 hrs. Still waiting so requested refund of delivery costs and will return item.”

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“Pre ordered 2 boxes of the new dragon ball card game and was told they where expected to be delivered on release day which was Feb 16th , as of time of writing this I have still no received them. I paid for them when ordering but have heard nothing . Everytime I call I get told it was a supplier issue and they will be with you on next few days or start of next week and we will send you an update but I am yet to hear anything from them and only get updates when I call to chase the order”

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will investigate this with our supplier and our warehouse team to prevent similar issues from affecting our customers in the future. Please get in touch with our customer service team and we will be happy to help in further looking into this for you. We hope you’ll give us another chance. Zatu Games

Posted 1 month ago

“Package arrived empty. The envelope used to package my card packs was unstuck on one edge when I received the delivery.”

Posted 1 month ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. I can confirm that we are currently investigating this for you. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you should you require further assistance. We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“Issues with returns service and poor response. Zatu breach consumer regulations and prey on those who won't argue back.”

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“Absolutely avoid this merchant, took payment and I have never received the item. Never email me with updates (which they promised). Still haven’t got a refund on postage that they promised. Also still haven’t got a replacement order which they promised to be sent out today (8/3/24) with tracking information. Disgraceful, please avoid at all cost”

Posted 1 month ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“I purchased a board game from ZATU. Game was sent, then I recived notifiction that package was on hold with customs, becouse some of documents weren't fill up by sender. The CS said that I can still receive a order or a refund. I decaided to wait (what a mistake!). After several emails after a month of waiting ! i received refund (as I later requested) becouse could't receive information what realy happened. Never order again from this shop.”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 1 month ago

“Great site. Absolutely terrible customer service if there's an issue. The worst I've ever personally experienced. I ordered "castles of mad king ludwig" in August 2023 that was expecting a restock in a month or so. The dates for that restock went forward and forward and forward. I contacted them to ask when it is actually expected, or will it likely go forward again. this was now with a restock date end of December . I got stock email replies that didn't answer my question. It was more a Copy and paste from the FAQ, which I had read. Every reply had a different person's name signing off, and a different generic reply email that showed nobody was actually reading my emails. And then the date was pushed forward another 3 months. No contact to update me on my order, no reason for postponing it other than "we don't have it" written on the FAQ and after querying specifically if this order will be delivered on time, it changes AGAIN and there's no "sorry for the continual delay" there's nothing. I request a refund. They say OK, we'll do that today. A week and a half later there's no refund and my emails are not even being answered. It's very clear no one in that place gives much concern to customer contact, customer retention or reputation of the company. I used these guys a lot. I was a fan. Not anymore.”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“I have ordered Mafia de Cuba on the 3rd of December 2023 and it was put on back order as it was not in stock and told it would be two months. Since then I have not heard anything regarding when it is likely to arrive but lots of emails advertising other stuff. I would have preferred being kept updated about my order. According to your website it is still two months delivery…..”

Posted 2 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team if you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“My game did not arrive”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team and we can investigate this issue for you. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“I received my game with a tear in the box, and so contacted customer services to arrange a replacement. After half an hour on hold, I got through to helpful member of staff who assured me they could get a replacement in the post the same day. I was asked to email first photos of the damaged game, and later proof of postage. However, both times I had to chase up with a phone call to get a response to my email and progress with the replacement, and it took until the end of the next day to be posted. To top it all, as I'd received the game as a gift, I'd specified a different address to post the replacement to. However, despite my email containing the address being acknowledged, when I called to find out why my replacement hadn't been delivered I was told it had been shipped to the original address and it was my responsibility to get it from there or arrange for it to be returned. What could have been replaced in two days is now left unresolved and at a loss to me as I don't even have the damaged game any more.”

Posted 2 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“I still haven't received my game.”

Posted 2 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“This sale was a complete scam. The ad mentioned the set of 4 figurines and I only received one. No apology or commercial gesture from the site which only indicated a misunderstanding in the description. A real shame.”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“This product I feel is poorly advertised and borderline misleading, no box for the product which is fine however it does not produce a line of laser to help with wargaming. It’s a basic cheap laser pointer”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with your order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“Be careful if ordering from Ireland. Package rejected by An Post because of incorrect customs declaration. Returned to sender and still waiting for refund two weeks after Zatu received it.”

Posted 2 months ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you still never received this and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

“Didn’t do what they said they’d do…”

Posted 2 months ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with your order. Please get in contact with our customer services team if you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 months ago

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Zatu Games is rated 4.8 based on 34,363 reviews