Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 44,072 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 44,072 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 3rd October 2025

889

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Terrible packaging.”

Helpful Report

Posted 2 months ago

“I ordered two games a year ago (Aug 2024) and I am still waiting on delivery (Jul 2025). I have had zero updates from Zatu Games, and when I've chased they have said they will look into it, but with no further communication.”

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Posted 2 months ago

“Extremely BAD. The box has been opened and is damaged.”

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Posted 2 months ago

“All deadlines have already passed, but I still haven’t received my order.”

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Posted 2 months ago

“Didn't receive order. Your shipper couldn't find address. Would like my items delivered. I suggest using UPS GLOBAL SHIPPING. THANKS”

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Posted 2 months ago

“My order never arrived so pl are stop sending me requests to review something I have not had delivered!”

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Posted 2 months ago

“Package was never received and there has not been an update on the tracking in 4 days unfortunately. Any help would be appreciated.”

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Posted 2 months ago

“Package has been in US Customs since 8 July.”

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Posted 2 months ago

“Product arrived when stated but you were extremely lucky nothing was damaged I ordered 10 packs of Pokemon cards valued at £100 and they arrived in just a cardboard envelope no protection whatsoever I was very disappointed even a bubble wrap envelope would of been ok just to show a bit of care”

Helpful Report

Posted 2 months ago

“Well...package was late in fact if I didn't contact local post office i wouldn't even receive it. Kind man from support team told me that he'll check with royal mail but i never got the response back. Pack was opened and re-sealed probably to pass the control on borders i don't personally mind it but if you are ordering something collectable or something that shouldn't be touched better find some other store it's worth to give few extra bucks to get your package untouched and on time. Overall it was worth the shot but I'll keep with my previous distribution since we have order almost every Monday.”

Helpful Report

Posted 2 months ago

“Ordered Flamme Rouge Grand Tour Extension on 14-Nov 2024. Various emails and phone calls kept promising later & later delivery dates. Last phone call mentioned b "by mid July". Still nothing. I know it is more likely the fault of the supplier but I would have liked better information. Looks like I'll have to cancel the order. As a household and neighbours, we have moved on from playing board games, at least until next winter.”

Helpful Report

Posted 2 months ago

“Terrible customer service and dishonest listing of products they claim to be ordering. I ordered three books that I later found out were no longer being published yet I was continually fobbed off with the excuse of they were on 'back order'. I received one refund, but I am still awaiting another and I've had to make yet another complaint. I was a loyal customer with Zatu, but I will never buy anything from them again, to sell products that are no longer published is thoroughly, thoroughly dishonest.”

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Posted 2 months ago

“Don't preorder with this company. They may be great for in stock orders but you'll wait weeks of not months for your item/s from the expected ship date.”

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Posted 2 months ago

“I am currently going through a long drawn out resolution with customer services who advised by order took 3 weeks to be delivered due to one item not in the the main warehouse and then when it arrived it was the wrong item. I had messaged numerous times and only received 1 response initially and it was only shipped after me chasing. So far the order issue hasnt been resolved and im still awaiting response from the store to address my delivery issue. This is a terrible experience so far.”

Helpful Report

Posted 2 months ago

“I lost all my savings within a week and was unable to withdraw any funds. After reporting the issue to Presley Jossie,I was eventually able to regain access to my money. It was an extremely stressful and challenging experience. ”

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Posted 2 months ago

“Pre ordered nice and early but they never had the stock. Rather than updating me at all so I could try and order somewhere else Zatu remained silent”

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Posted 3 months ago

“Terrible replying back to emails took 2 weeks and items still never arrived messed my daughters birthday unfortunately never order from them again….”

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Posted 3 months ago

“Unfortunately I was sent the wrong item for my order. And responding to emails of order said ticket was notified but never received a follow up :/ (Order WoTR - Warriors of Middle Earth, but received WoTR - Kings of Middle Earth)”

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Posted 3 months ago

“I was looking for the Black Rummikub edition as a collector's item all over Europe, but it wasn't available anywhere, so I was really happy when I Found it in the UK. A bit more expensive because of shipping taxes and it took about 2 weeks before it got delivered, but I don't really Care about that. The big dissapointment Came when I opened the box, though... There's a dent in the Rummikub box, which means it's pretty worthless as a collector's item...”

Helpful Report

Posted 3 months ago

“I received my order today of 2 Neca figures. They both arrived damaged, the perspex has been warped and the cardboard inside is bent badly. I contacted customer service and explained the issue to them along with photos. Their response was that their policy did not cover any damage to boxes or packaging, so I am left with 2 damaged items. The whole point of collecting figures is that they are in perfect condition. Buyers need to be aware that no matter what condition your item comes in you will unfortunately be stuck with it. Very poor service.”

Helpful Report

Posted 3 months ago

Zatu Games is rated 4.8 based on 44,072 reviews