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Zatu Games Reviews

4.8 Rating 43,012 Reviews
95 %
of reviewers recommend Zatu Games
4.8
Based on 43,012 reviews
Shipping & Delivery
Delivery Methods
Postal Service, Courier
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 92%
Accurate And Undamaged Orders
97%
Customer Service
Communication Channels
Telephone, Email, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.7 out of 5
Returns & Refunds
Refunds Process
Difficult
Returns Process
Easy
Read Zatu Games Reviews

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

Write Your review

Anonymous
Anonymous  // 01/01/2019
Pros: A good selection of games on offer. Website easy to use Price was good compared to Amazon. Cons: I paid for next day delivery and got it a day late (royal mail, their tracking info was pretty useless) I was missing the villain tracker token (Marvel United). I don't think this was something that I lost as I am rather OCD about the treatment of my games :) Fortunately my wife found a similar sized bit of plastic somewhere. The box was sealed though and appeared untampered with so could be a problem at the supplier end, or as it was small i really did drop it when I opened the box. We do love the game.
Helpful Report
Posted 1 year ago
Hello, Thanks for contacting us. I am sorry to hear about this experience. Please do get in touch with us if you feel this requires further investigation. Best wishes, Helena
Posted 1 year ago
Product range, site, and prices are all great, but customer service is slow and packing is sometimes poor.
Helpful Report
Posted 1 year ago
Customer services were prompt and courteous, but I received inconsistent information about a Pre Release. It was supposed to be on the 22nd, then it was postponed to the 28th, then the 30th. Then I was told they would have stock ASAP, but I found out that another company had the game in stock, cheaper and delivered it within 24 hours. And credit where credit is due, I did get my refund within 2 days. The Pre Release also delayed another order, which was only shipped after I cancelled the Pre Release. Royal Mail failed to deliver it, and now I have to wait up to 2 weeks for it to potentially arrive before Zatu will do anything. It's a shame as it has tarnished my opinion of Zatu, these were Birthday presents, so them not arriving when they supposed to has caused a little embarrasment my end.
Helpful Report
Posted 1 year ago
Zatu always make things easy and pretty fast to deliver. My only request would be to not pack things like paper maps in a way that they're now bent and not sitting flat. Not what you want when you have to put pieces all over the maps...
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Posted 1 year ago
Fast Delivery but If add some shockproof for international would be great.
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Posted 1 year ago
Order took longer than estimated to be dispatched despite everything being in stock online and had to chase.
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Posted 1 year ago
Speedy delivery but in breach of GDPR by having a 'tick this box to NOT receive further communication' on the purchase form.
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Posted 1 year ago
When items are in stock, fairly quick delivery, however recently preordered an item that was posted as coming into stock 31/7 to find out it would be delayed until at least 31/10 - 3 Months, Dindt stop them taking the payment and no information from Zatu until I actually looked at the item again on site. Poor Customer Service Will possibly buy again but will look for other suppliers .
Helpful Report
Posted 1 year ago
Ordered can of army painter spray paint. Took 3 and a half weeks to arrive rather than 2 days indicated. Customer support was helpful and apologised for the delay explaining that it was coming from another warehouse. Staff excellent, process of getting items between warehouses not so much
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Posted 1 year ago
It took a while for the game to arrive after I paid for 24h tracking shipping because they had to ship from a different place but my friend Received them
Helpful Report
Posted 1 year ago
A large collection of games as you would expect. Well priced. But a bit slow in postage and delivery!
Helpful Report
Posted 2 years ago
Delivery was longer than expected and there was no communication to this effect. I had to chase twice for an update and answer
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Posted 2 years ago
very good.
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Posted 2 years ago
The game came nice and prompt, very happy with that. Not so happy that the package was damaged in the corner along with one of the games inside. This is the reason for the 3 stars. Images attached.
Helpful Report
Posted 2 years ago
So I got the game promptly, which was great. But the game box was damaged due to it being placed in a tight fitting cardboard box for shipping that had no padding. The delivery box got damaged (I presume in transit), so the game box got damaged. The game itself is fine, and the damage is not enough to return, but still a shame.
Helpful Report
Posted 2 years ago
Ordered items ,said 48hr tracked delivery , 9 days later no delivery , phoned Zatu games was told some of the items may have not been in stock , was not informed about this atall ,( lucky I phoned ) was told could be delivered in another few days , after putting the phone down , had an email items out for delivery ( umm funny that 🤔) communication to customer 100% rubbish if my son had not wanted items I would have cancelled the order
Helpful Report
Posted 2 years ago
Prices are competitive but order management is questionable. I pre-ordered an item and it wasn't dispatched until I emailed 2 weeks after the release date. It was dispatched the day after I had an reply to my email blaming "supplier issues". Fortunate timing to get it in stock, however, it's happened with a second pre-order.
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Posted 2 years ago
Fast delivery
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Posted 2 years ago
14 hours delivery on your order! Glad you enjoyed it! Best wishes, Helena Zatu Games
Posted 2 years ago
the overall experience is good the support is great but my game arrived damaged. the box cover as well as the game board was damaged in the delivery. hope the manufacturer will replace the damaged parts.
Helpful Report
Posted 2 years ago
Zatu games as always are great the only downside is the delivery service that was used this time, yodel are very poor and seem to be getting worse my parcel was left on my door step in plain view of anyone walking / driving past we have plenty of discrete places for parcels to be left and many neighbours also willing to take delivery for us as we do for them it’s a shame yodel don’t take that little extra bit of care and attention.
Helpful Report
Posted 2 years ago
Hi Paul, I am sorry that on this occasion Yodel did not meet expectations. We have asked them to investigate this as 99% of our parcels arrive safely with customers within the timeframes given. Thank you for your kind words about us and we will are glad you find us great :D. Best wishes, Helena Zatu Games
Posted 2 years ago
Zatu Games is rated 4.8 based on 43,012 reviews