Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“The delivery was on time however the board game itself was missing a key component of the game, there was no ‘calendar board’ and therefor the game is unplayable. I have emailed back to Zatu but yet to get a response. Appreciate this probably isn’t Zatu games fault directly as they are not the manufacturers however it is still extremely frustrating”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with pieces missing from this order. I can see that this has been passed on to our Individual pieces team and your replacement piece should be despatched very shortly for you. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I love Zatu games. Great prices, swift postage and good selection. Unfortunately, this time my game wasn't packaged that well and was damaged in transit. It won't stop me from purchasing from here again though.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Packing arrived very bashed and the box of the game had some dents and squished corners.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Bought a game at a really decent price. 2day Yodel delivery it said, awesome I'll get it well in time for my son's birthday then. 7 days later I had to call them to be told it was being sent to them from another warehouse. Finally arrived 10 days after purchase. (The day before bday, phew). There was no proactive communication to me about the delay before I contacted them myself. Will recommend these guys if you can wait 2 weeks for your purchase and don't mind ring ghosted.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“My game didn't arrive yet and i'm having trouble tracking it, but i don't think its zatu's fault, but the Royal mail that isn't updating the tracking. So, when the game arrives i'll change my review if possible.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes and Royal Mail cyber-attack have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I ordered at a weekend payed extra for delivery but took a week to come because apperntly one of items was coming from somewhere else if knew that I wouldn’t of ordered this extra item but everything else was ok”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Game came in good condition. However when it came to delivery. 48 hours turned into 120 hours, so would say the delivery isn’t exactly value for money. Also took ages to actually dispatch it, when looking at tracker it was still waiting to be sent to carrier.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can see that this was despatched on 02/02 and should have arrived with you sooner. We will be Investigating with our courier to prevent issues like this from affecting our customers in the future. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The site is good and the prices are fair. On the other hand, the shipping prices are very high and not once have I recieved my order on time.”

Helpful Report

Posted 2 years ago

“Good prices and diversity of products. No good experience with delivery in my case. It arrived 1 week late with no news about it. I missed the time for a present.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Zatu was my go to store wor years, but recently when they messed up not only was I expected to cover extra costs resulting from their mistake, I had to drive 30 miles to old address to pick up the parcel, my request to review their reply was just ignored. So, as long as everything is fine Zatu is great. When things go sideways, at their fault, not so much...”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order and that you did not receive a reply to your email. Having looked into this I can confirm that this reply was lost in our system, and I apologise for the Inconvenience caused. Unfortunately, updating your address in your account will not affect outstanding orders, and our FAQ does state that in order to make any address changes before despatch, our customer service team should be contacted ASAP. We are very happy to hear that you have received your order, and please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Usually Zatu are very good, the packaging of games has always been good until now. I ordered Great Western Trail Argentina.. it arrived in a box too big with one scrape piece of brown paper.. so the game was left bouncing around in a beaten box. Luckily the game wasnt damaged but if that happens again I will stop using Zatu as I look after my games collection which is 400+ games and still growing.”

Helpful Report

Posted 2 years ago

“Great items and quick shipping. But packaging was awful. Box boxes arrived with damage.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The rating is for the price of the games. The only downside is that my victory points completely vanished when I added the 3 games deal code and never returned….so I’m a bit cross about that as I’d earned them by buying games! The website clearly needs updating or fixing. Nevertheless, games arrived and were good. Would use them again and have done.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with your Victory Points. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The game arrived fine, however there was no packaging - so it was basically luck that it arrived unharmed!”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Very nicely surprised about the service. I've had just one problem with an order but I was supported quickly and the issue was resolved in a timely manner.”

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Posted 2 years ago

“Surprisingly the books I ordered arrived in mostly good condition. Some slight compressed edges, possibly due to the really bad packaging. The bad packaging is also why I only give 3 stars, everything else I cannot complain about. Anyway, I'll likely not order again, this time I was lucky that I received the books more or less undamaged, but probably won't risk it again.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“I like the website, the selection of games, and the prices. But when I was ordering the games, it was written, that I would get them on Jan 18-23. Today is the 26th, and according to the PARCELSOMETHING website, my parcel is still somewhere--traveling outside the UK but not in the delivery country. I hope I will get the games soon and will be able to raise the rating to at least 4 stars. But for now, it's only 3.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“The product arrived exactly as described and was packaged well, thank you. However, there was an issue with delivery and it was delayed arriving over a week later than the expected date provided on the confirmation email despite paying for 48 hour postage. There was no communication from Zatu updating me that there would be a delay and it took several emails and a phone call to customer services to establish the reason for the delay was that the product was having to be shipped from another warehouse before being shipped to me. I was sceptical that it would arrive as per the new date stated as the window was small and fell over a weekend, but it did and crisis averted as this was for a birthday present.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Hard to leave a valid review Ordered 2 weeks ago and have not received my item or any shipping updates. I Will cancel the order if I don’t hear anything soon…”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Unfortunately, the recent courier strikes have affected even our international customers, and I apologise that your order has been impacted by these delays. We are working closely with our couriers to ensure these orders are delivered as quickly as possible. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

“Support staff were helpful and friendly, and the website is nice to use, but at the end of the day I made my order over a year ago and I still haven't gotten it. Thankfully I was notified of shipping earlier this month, so let's hope it arrives in good condition.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I can confirm that this order was for a restock item; while we typically aim to fulfil restock orders within a few months, this can take longer in some instances due to reasons outside of our control. I am happy to hear that your order has been despatched, and you should be receiving this very soon. We hope you'll give us another chance. Kieran Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews