Zatu Games Reviews

Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

4.8 Rating 43,004 Reviews

95 %

of reviewers recommend Zatu Games

4.8

Based on 43,004 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

About Zatu Games:

Seek Your Adventure With Zatu!

Zatu Games is the UK’s No. 1 independent board game retailer. Our mission is to sell top quality board games, TCGs, video games, Miniatures and collectables at affordable prices to spread the word that table top gaming is back big time!

We stock over 80,000 games (our goal is to have one of everything!), ship worldwide, offer next day delivery and 60-day returns. Not only that, but we also offer guest blogging spots to board game lovers, if you're interested about writing for us simply email blogs@zatu.co.uk!

For any customer service queries, contact:
team@zatu.co.uk

Visit Website

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Zatu Games 5 star review on 27th July 2025

Christel P

Zatu Games 5 star review on 14th June 2025

Jefte L

Zatu Games 5 star review on 12th June 2025

Kelly F

874

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great game selection normally arrive in good condition🙂. This time I was dissapointed as the game box was crushed and was supposed to be a present. I haven't heard anything from customer services even after 72h 😓”

Helpful Report

Posted 1 year ago

“I ordered five items from Zatu on 29th October 2023, but unfortunately, one was not available. When I requested that they send the available items to meet a deadline they did so fairly promptly, the items were dispatched on 21st November and they arrived in good condition and well packaged. Regrettably (7 days later) I have not yet received the refund for the item that was not supplied. I do hope that this is refunded to my account soon.”

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Posted 1 year ago

“Quick delivery but refund policy is a bit unfair. £5 processing fee to refund anything.”

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Posted 1 year ago

“Parcel came damaged and on opening damage was also on game box, disappointed in delivery”

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Posted 1 year ago

“Disappointed to discover that my game was a bit of a Friday afternoon effort with a couple of playing pieces missing and some components of the cardboard component housing squashed so it looks a bit battered. I assume this happened at the manufacturer’s end or the Zatu warehouse because the transport box was in perfect condition. Excellent price though!”

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Posted 1 year ago

“Website is slow to respond and delivery date failed miserably with Zatu refusing to refund my next day delivery payment. However they offer the best value for money on board games.”

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Posted 1 year ago

“Always impressed with the prices of games on Zatu for the UK Market. One issue with this order is one game coming with a slightly ripped box which as this was to be a gift is not great.”

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Posted 1 year ago

“Items arrived very well packed. Delivery took ages, luckily I was ordering the items for Christmas so it didn't matter”

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Posted 1 year ago

“The games themselves seemed in good enough but the packaging was really disappointing.”

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Posted 1 year ago

“If Zatu had dispatched as swiftly as they suggest they do on their website then my experience would have been excellent. I had to chase my order, which was then sent 48 hour recorded delivery.”

Helpful Report

Posted 1 year ago

“They used Yodel to make the delivery to me, which due to previous experiences with Yodel makes me unhappy with people who choose them.”

Helpful Report

Posted 1 year ago

“Good selection of games and generally good prices. However, they frequently change the date of pre-order purchases after you have paid for the order and there is never any option for free delivery, no matter how much you spend. Generally comes packaged decently”

Helpful Report

Posted 1 year ago

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Posted 1 year ago

“Decent prices. However, Zatu tends to leave you hanging when preordering etc. For example, I preordered a special edition of an RPG book, which came 4 months after its release and regular retailers were selling it”

Helpful Report

Posted 1 year ago

“Puzzle came as order but Yodel left it outside and I wasn’t home for a couple of days . Id left instructions to have it delivered to a neighbour but Yodel completely ignored my instructions. Wish Xagi used a different delivery service as Yodel terrible”

Helpful Report

Posted 1 year ago

“I have used Zatu games a few times now, I think 5 times. 4 of the 5 orders went smoothly. Items well packaged, delivered within timeframes. 1 Order was delivered on time back was packaged pretty poorly. It was an oversized box for an A5ish sized book. The protecting padding was a bit of brown paper on the size but it was pretty obvious the book could shift around in this box. Open opening the book was damaged. The spine had moved away from the book and there were tears. I can't say if this was caused by the poor packaging or was already damaged when it was packed. Returns process was fairly easy. I got in touch with the team and within a few hours I had a returns form and a label so the return did not cost me anything. The form has a message about poor packaging of the return may lead to a deduction being taken from the refund which was a bit frustrating considering the state it was packaged in to begin with. This was all filled out and sent off. Since then the item has been delivered to their warehouse however have had no updates to whether the item will be replaced or refunded. To be fair they are within the timeframes of processing the return still. Overall I'd still recommend Zatu games as have only had one somewhat negative experience with them.”

Helpful Report

Posted 1 year ago

“Hello, my parcel is held in customs because "incorrect pappers"... (parcel: CK248715625GB - order nº#1002792566), so...cant write a review...still waiting for the delivery... Thanks in advance Pedro Silva”

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Posted 1 year ago

“This will be a mixed review. Pros - Good prices - Fair selection - Mostly eco packing Cons - Delivery cost and times are not great - I had an issue and I personally had a customer experience that was not great. Although, it was resolved satisfactorily. - The victory point reward scheme, feels far too restrictive. Read the fine print. I am not really a fan of how it works. I still use them with all of this. Your results may vary.”

Helpful Report

Posted 1 year ago

“When I ordered the items it advised that they were all in stock and I'd get notified when the parcel was dispatched. I heard nothing for a week so I checked my Zatu account and saw that it was due to be delivered over a week later. When it finally arrived today (later than advised) the box was too small for all the contents that had been packed into it, so the smallest and most fragile box (Lego) had been squashed and was bent and creased. Not ideal when it's a Christmas gift.”

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Posted 1 year ago

“Have placed a couple of orders with zatu, I would use again but I wouldn't hold too much faith in the delivery times, eg paid for 48hr delivery, 5 days later still not here, but they don't sell anything that is needed that urgently I guess and the prices can be very good”

Helpful Report

Posted 1 year ago

Zatu Games is rated 4.8 based on 43,004 reviews