Name: Zatu Games
Address: 40 Barnard Road Norwich, Norwich, Norfolk
Rating: 4.77

“The delivery took longer than expected (due to stock shortages) and the box was slightly damaged when it arrived, but I would still buy from Zatu Games.”

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Posted 2 years ago

“The ordering and the web site was fine and went quite smoothly, but I have still not received the order yet and I did ask and pay for overnight. Yes I know it was ordered on bank holiday Monday so i was expecting it to arrive Wednesday, the email said it had been dispatach but a traccing number never cam active for it? I know that it is UKGE2 this weekend but it has not arrived at this time? what bothers me I could have just paid for normal delivery. Other than that I'm still going to use your store to buy stuff. Graham”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 2 years ago

“Ordered Legend of Zelda: Tears of the Kingdom Collectors' Edition. Obviously, it was considerably overpriced (by around 45%, in comparison of the official retail price), but it was kind of expected (the hype! the hype!) and it was not as horrible as in case of other sellers. What was not expected was that the game arrived with one of the security stickers torn and the outer paper sleeve separated at the glue. Was it opened by someone? At first sight, nothing is missing, but since it's a present, we could not open everything. It's concerning though.”

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Posted 2 years ago

“I've used Zatu several times and generally been happy. But my last view orders I've been disappointed with slow dispatch times and poor communication.”

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Posted 2 years ago

“I've ordered a number of games from Zatu and have previously recommended them to a various friends. I'm not sure that I'd still do that. I ordered some books from them last summer on back order and emailed them after several months to ask if they could definitely get them asking for a refund if they couldn't. Several months after that, after emailing to cancel the order, I needed to raise another ticket before the order was actually cancelled and I got the refund. More recently Yodel didn't deliver a order and although I'd reported it using their website it wasn't until after a week when I rang that anything happened. I've just filled in a form confirming I haven't had it so they can escalate it with Yodel again. Their customer service when things go wrong just seems to be slow and awkward at the moment.”

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Posted 2 years ago

“Still waiting for delivery.”

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Posted 2 years ago

“I've been a Zatu customer for a long time and I've noticed that it's taking longer and longer for them to dispatch things. The item I just ordered took well over a week to be dispatched. Worth considering if you're in a hurry. Otherwise fine.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Whilst the staff I have spoken to have been lovely, the mere fact that I have had to contact the company so many times is not. I preordered a game which (due to no fault of zatu) has had its release date pushed multiple times, however there has never been a communication from zatu about this, I have had to call them numerous times to get updates and new release dates. Additionally when the game was finally dispatched (4months late) it arrived later than the delivery information specified and also no tracking information ever arrived so bar making yet another phone call I could not chase where my delivery was. Apart from these unfortunate things I was impressed by the staff, they were friendly and helpful and very apologetic! And i cannot fault the price I paid for my preordered game.”

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Posted 2 years ago

“a bit longer shipping time than expected, otherwise fine service.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Great prices on games and quickish delivery. Unfortunately when my game arrived it had a sticker right down the side of it and when I tried to remove it it bought up some of the actual box art . I put in a message to the company but have had no response yet, game and everything was all in tact apart from that but might put me off from buying here again as I like my games displayed.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Got my product and it’s great however I had to email them to dispatch it as it had been over 2 weeks since my purchase confirmation. Item arrived quickly after however.”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. I'm glad this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 2 years ago

“Well packed and a decent price, but they don't honour cashback.”

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Posted 2 years ago

“Every time I go to visit their Norwich store, they're closed! It baffles me that Saturday they're closed. They must be losing quite a bit of business due to this”

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Posted 2 years ago

Hey there, Sorry to hear that there was an issue when you arrived at our store. We are open Wednesday, Friday and Saturday from 8:30am to 5pm. We do have a new sign on the door with these hours : ) We hope to see you soon. Zatu Games

Posted 2 years ago

“There was one piece missing from the box which is annoying as it affects game play”

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Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I'm sorry to hear about the troubles you have had receiving your order. Please get in touch with our customer service team If you haven't already and we will do our best to resolve this for you. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“The order was despatched very promptly, unfortunately the delivery has taken significantly longer to reach me than expected”

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Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“My order was a time sensitive gift that I wanted to send with someone going overseas. The checkout promised next day (date specified) for a premium price, even though the order was after 18h00. This was the only reason I placed the order. 2 Days later my order arrived, too late. My email query went unanswered.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order. Tracking suggests this has now been delivered. Please do not hesitate to contact us again If you have any further concerns. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Order system fine but no despatch after 3days even though items were in stock. Had to send reminder email then items were despatched. Box items arrived in was far too large with little packing but items were not damaged fortunately.”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am sorry to hear about the delays you experienced with your order; we aim to despatch all orders in a timely manner, and I apologise that we were unable to do so on this occasion. We will Investigate this with our warehouse team to prevent similar issues from affecting our customers in the future. We hope you’ll give us another chance. Zatu Games

Posted 2 years ago

“Book arrived on time but part of the packaging was ripped and could see slight damage to the corners of the book.”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“Hello! Price was very nice, but unfortunately one box arrived with half-thumb sized hole, which is sad. Hope it won't happen again P.S. This review of #1002492250 order”

Helpful Report

Posted 2 years ago

Thank you for your feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can improve. I am very sorry to hear about the damages to your order. We aim to pack all orders safely and securely so as to avoid any potential damage during transit. Please do not hesitate to contact us by email or calling us, and a member of our customer service team will be happy to assist you to resolve this issue. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

“I wanted to modify the shipping address immediately after making an order, but the mail was read after dispatching the order”

Helpful Report

Posted 2 years ago

Thank you for your honest feedback. We are always aiming to improve our services, and feedback like yours helps us to find areas where we can do better. I am very sorry to hear about the troubles you experienced with this order. Please get in contact with our customer services team If you believe this still requires a resolution. We hope you'll give us another chance. Zatu Games

Posted 2 years ago

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 92%
Accurate And Undamaged Orders	97%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.7 out of 5
Returns & Refunds
Refunds Process	Difficult
Returns Process	Easy

Zatu Games Reviews