Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.28

4.3 Rating 1,916 Reviews

82 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,916 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 25th February 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Instructions were awful. Actual product ok but I expected a higher standard from Jump King.”

Helpful Report

Posted 4 years ago

“Really good product that my sons are enjoying using and looks good too. However, assembly frustrating. Did not come with spare screws so when 3 became cross haired had to order additional separately and at a cost of £12.99. Most products tend to come with spares!”

Helpful Report

Posted 5 years ago

“There was no communication after I had purchased my trampoline. No tracking number or emails where sent. Never received any reply to any correspondence I sent.”

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Posted 5 years ago

“I need to return back but no one answer the phone and no one reply my email. Please can you contact me. Order number : 1000024684 I need to return it back . Please can you arrange someone to pick up. I did call 01473747792 many times but no one answer.”

Helpful Report

Posted 5 years ago

“My trampoline arrived with a faulty bounce mat and a hole in the enclosure net where a spring had got caught up in transit. Due to the current crisis, it took days for someone to respond to me and when they did they agreed to send out replacement items. On arrival, however, these were fo a smaller trampoline. We are still waiting for the correct items, it’s now been just over a week! I’m sure this isn’t the usual service, I think we’ve just had bad luck. This is our second trampoline, our first lasted about 8 years, very well made.”

Helpful Report

Posted 5 years ago

“Trampoline arrived in record time but we're still waiting for the ladder and pegs which we have paid for and ordered as a single order. No one is replying to email so frankly their customer service is shocking. B disappointed.”

Helpful Report

Posted 5 years ago

“Haven’t opened the parcel yet as it is a present for our Granddaughter in March. Delivery was quick however disappointed that the box it came in was very battered and looked as if it had been opened before, Just hoping that everything inside is OK when she opens her present. No return delivery note with the package which is unusual.”

Helpful Report

Posted 5 years ago

Hi Karen, I am very sorry to hear that you felt the package had been opened. We do not send out returns, it may have got damaged on delivery. Please call on 01473 7447792 if you would like us to collect the damaged box item and resend a new one. We do not send delivery notes with the items, just receipts when purchased with return information on that. If you wish to keep it, if anything is not perfect when opening, we would send another under warranty. I am sorry for the disappointment caused. Best Regards, Amanda

Posted 5 years ago

“Not delivered on time, claimed they tried to and had put a note through the letterbox. Funny that as we were home all day and definitely no attempted delivery and no note through the letterbox. Rang to chase up and guess what it came the next day.”

Helpful Report

Posted 5 years ago

Dear Sir, I am very sorry your trampoline was not delivered on the expected day and for the inconvenience caused. I can see that TNT did finally deliver on the alternative day you gave.

Posted 5 years ago

“Good service but spares are overpriced. £12 + £6 postage for a short steel pole when the whole trampoline is £100”

Helpful Report

Posted 5 years ago

“I have been a little unfortunate with my order. The delivery was incorrect in the first instance as we received 1 box was missing and another was duplicated. This was very quickly rectified. When the trampoline was put together we discovered that the netting was not quite big enough and so could not be zipped shut. We are waiting for a replacement. Unfortunately this always entails having to wait in all day for a delivery as no specific delivery time can be given - tricky situation if you are working!!!”

Helpful Report

Posted 5 years ago

“Took 8 hours to put together not the estimated 2 hours. Instructions also not very clear. Very good trampoline once constructed”

Helpful Report

Posted 5 years ago

“Service very good the only falt would be the postage! it's very expensive,”

Helpful Report

Posted 5 years ago

“Good and helpful service. Parts sensibly priced but postage inflated.”

Helpful Report

Posted 6 years ago

Dear Chris, Thank you for your order and for leaving a comment. Our website defaults to £6.99 postage. For small parts we always refund £2.99 as we did with your order, for Royal Mail post charge of £4.00.

Posted 6 years ago

“Not an identical replacement net as expected given that it came from the manufacturer's sole distributor. That said it is a tight fit. Could have been better with instructions because if you are unaware like I was you could easily have to untie the net from the trampoline and start again to have a loose enough fitting for there to be enough fabric to go around.”

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Posted 6 years ago

“Item was easy to order and came within 4 days. Good service”

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Posted 6 years ago

“The patches are fine, as you'd expect, but £9.95 for delivery???! Shouldn't cost more than a first class stamp and a small envelope. Insanely expensive for delivery.”

Helpful Report

Posted 6 years ago

Dear Mr. O'Neill, The patches were £9.00 and delivery was charged at £6.99, which is the default price charged for all small items under 30kg on our website. As this item was posted rather than by tracked mail, I will refund £2.99 as posted items charge is £4.00. Thank you for bringing this to our attention. Amanda

Posted 6 years ago

“Bit disappointed with the trampoline - not very bouncy. Very easy to assemble, delivered quickly (although delivery driver refused to help me get it into the garden)”

Helpful Report

Posted 6 years ago

“The product is extremely expensive for what it is.”

Helpful Report

Posted 6 years ago

“When placing the order for replacement net, the system apparently miscalculated the postage cost which delayed delivery by 3 weeks. However, a customer service supervisor dealt with the situation efficiently and to mutual satisfaction. The item arrived as expected and is now in place, (much to my kids delight).”

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Posted 6 years ago

“The people who answered the phone were helpful and friendly”

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Posted 6 years ago

Jumpking.eu is rated 4.3 based on 1,916 reviews