Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The trampoline was great but the instructions are NOT good. I think you seriously need to rewrite the part where you attach the springs. Not only is it critical that use the Spring pull device (which we only found very late in stages - please make advice in using this a lot more prominent) But I’m still completely baffled as to the order of which springs to put in first. It is not clear at all in your notes and this really did make it incredibly hard. We did work it out, eventually but you really need to rewrite.”

Helpful Report

Posted 4 years ago

Dear Andrew, Thank you for taking the time to post a review on the cover, ladder and tie down kit you purchased from us. I am sorry to read that the manual you received was difficult to understand. We are updating all our manuals and these will be available in the New Year. I cannot find an order for a trampoline from you, so I am not sure which 7ft x 10ft Oval model you purchased. Please contact us at customerservice@yjeurope.co.uk if you need further help. Thank you.

Posted 4 years ago

“Super fast delivery”

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Posted 4 years ago

“Easy to order arrived quickly, but the net I ordered did not fit the trampoline I have, trying to get hold of them to get it returned and refunded almost impossible”

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Posted 5 years ago

“I emailed Jumpking for advice on buying a trampoline circus twnt nut got no reply. I took the risk and bought one and found the communication good once I paid for it.”

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Posted 5 years ago

“I ordered a replacement mat for my grandsons trampoline and was sent wrong size ,so contacted company and when I told them problem and asked for postal advice I haven't heardfrom them since and cannot get an answer from their phone or emails that I sent and as my grandson has autism it is hard to explain the situation to him,so be aware they will take your money but wont rectify their own mistakes.”

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Posted 5 years ago

“Was kept updated on progress of stock.”

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Posted 5 years ago

“Quick delivery, no missing parts. I had some difficulty puuting together called customer service but still not had a call back.”

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Posted 5 years ago

“Amazing equipment but poor assembly instructions. Made contact, left contact details no response”

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Posted 5 years ago

“Great trampoline once up. Instructions were hopeless! 2 poles were completely bent out of shape and could not get hold of customer services by email or telephone.”

Helpful Report

Posted 5 years ago

“It was difficult to put up and it’s quite squeaky when you’re jumping on it took ages to come and very little communication about timings I think it would be better if the company provided a service of putting the trampoline up and maybe didn’t take lots of orders when the product wasn’t available”

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Posted 5 years ago

“A long wait for the trampoline but that’s due to the current situation. The instructions were not very clear and took a few false starts before we did it right. Happy with the end result.”

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Posted 5 years ago

“Swing is great! Instructions for assembly are dire.”

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Posted 5 years ago

“Please could someone from Jumping contact me directly about my purchase. Robert Victor Bentata”

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Posted 5 years ago

“Understandable delays and responsiveness issues with covid. The customer service team are helpful.”

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Posted 5 years ago

“The replacement net for our trampoline is good. Website fine, main issue is that I tried to call numerous times but always answer machine (didn't seem able to leave message) and I emailed a query on 21.5.20 and have yet to receive a response. Thankfully I was right was the replacement I ordered.”

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Posted 5 years ago

“The net doesn't fit. I've asked you to contact me regarding a return. But nobody has answered the email??”

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Posted 5 years ago

“You delivered what I ordered, but I made a mistake with the size. My fault. But you could have given better advice about how to measure a trampoline mat.”

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Posted 5 years ago

“Net fits fine, pads dont fit, still awaiting some ones that do, poor quality control..”

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Posted 5 years ago

“Got what I ordered on quick time but wasnt the right fit for the trampoline I have but good quick service”

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Posted 5 years ago

“Initially frustrating- Amanda from customer support instantly resolved my issues following a quick phone call and a follow up email. I bought a 12 x 17 ft rectangle trampoline- it arrived being dumped on my driveway with loose springs on the kerbside (I would place the fault on the delivery team rather than Jumpking) however I noted on other feedback that this is not the first instance of such an arrival condition. I then went ahead to follow the instructions to the letter in order to construct the rectangular frame. After about 2 hours it became apparent I could not complete the building of the frame parts as directed by the instructions. I tried to contact the company via the advertised phone number and by email with no joy initially which really frustrated as my autistic son was really desperate to enjoy hIs new trampoline. I eventually looked on Facebook for other people who had similar issues and found a few who all stated the same point that initial contact with the company can be slow but problems are instantly rectified. I would give a 7 out of 10 rather than 3 out of 5 as the product is good and tech support is great - only after a waiting period that is again frustrating. Admittedly this is during COVID period and the company are operating a skeleton staff. The instructions are however pretty poor and require a rewrite. They are not intuitive and there are gaps between key fitting stages. Clearer diagrams and photos would remove most of the issues at the very outset. The advertised 2 hour build time may be what it takes practiced tradesmen but a more realistic time for families and households would be 4 to 6 hours. Overall many thanks to Amanda and the team - my son and daughter are now loving a great trampoline - clearer instructions and ease of contact to customer service would bump your rating up to an 8 or 9 out of 10. Hugh”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews