Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“The patches are fine, as you'd expect, but £9.95 for delivery???! Shouldn't cost more than a first class stamp and a small envelope. Insanely expensive for delivery.”

Helpful Report

Posted 7 years ago

Dear Mr. O'Neill, The patches were £9.00 and delivery was charged at £6.99, which is the default price charged for all small items under 30kg on our website. As this item was posted rather than by tracked mail, I will refund £2.99 as posted items charge is £4.00. Thank you for bringing this to our attention. Amanda

Posted 7 years ago

“Bit disappointed with the trampoline - not very bouncy. Very easy to assemble, delivered quickly (although delivery driver refused to help me get it into the garden)”

Helpful Report

Posted 7 years ago

“The product is extremely expensive for what it is.”

Helpful Report

Posted 7 years ago

“When placing the order for replacement net, the system apparently miscalculated the postage cost which delayed delivery by 3 weeks. However, a customer service supervisor dealt with the situation efficiently and to mutual satisfaction. The item arrived as expected and is now in place, (much to my kids delight).”

Helpful Report

Posted 7 years ago

“The people who answered the phone were helpful and friendly”

Helpful Report

Posted 7 years ago

“I was happy with the replacement net and surround. However, I'd ordered a foam casing for one of the 4 supporting posts. When it arrived I was disappointed to see it only covered a half of the post and that I should have ordered 2 foam casings rather than one. That was not clear at all in my order. I would like to receive the missing foam casing. Happy to pay for it but I would be loathe to pay another delivery charge,”

Helpful Report

Posted 7 years ago

Dear Paul, thank you for bringing this to our attention. We will update our website to ensure that on this particular item it will be made more clear. Best Regards, Charlotte.

Posted 7 years ago

“Your product and price were fautless but the fact you used the most incompetent delivery company in the UK, Yodel, to deliver your product was a massive negative to me. Ended up driving an hour to collect it from the depot after multiple mistakes from them. Its been a joke.”

Helpful Report

Posted 7 years ago

Dear Kelly, I am very sorry to hear you had such a bad experience with the delivery company. Yodel usually deliver our parcels without any problems. If you do wish to place further orders with us, please call and we will use a different courier to ensure you do not suffer the same inconvenience. Best regards, Amanda

Posted 7 years ago

“Was able to help identify required spare part and supply when back in stock, however twice did not return phone calls when told they would call us back”

Helpful Report

Posted 8 years ago

“The quality of the materials, and the overall design seems good. The trampoline is up and seems good. However, the instructions are some of the worst I've ever seen.”

Helpful Report

Posted 8 years ago

“There was no instructions in with the trampoline and I had problems matching screws with holes which are still not matching but after taking 5hrs to build I wasn't taking it apart to send back.”

Helpful Report

Posted 8 years ago

“Product seems fine but the instructions are AWFUL! There are all sorts of errors in them that generally make the build process much more difficult than it need be. As an accomplished builder of flat pack 'stuff', I've never encountered such poor instructions. Please speak to whoever is responsible for them!”

Helpful Report

Posted 8 years ago

“Prompt delivery, robust construction, one happy thirteen year old. However, be warned, I'm reasonably practical and it took me seven hours to assemble. Once the frame was assembled the rest was fairly straightforward, but the instructions are sufficiently vague on the frame assembly that it becomes similar to doing the baked bean jigsaw. Everything is well engineered, but the manual should be idiotproof. For assembly, in addition to the required tools I would recommend either a large quantity of alcohol or a straight jacket, or even both.”

Helpful Report

Posted 8 years ago

“Not even had goods so can't comment”

Helpful Report

Posted 8 years ago

I am sorry to hear that the order we sent to you on 8th May by Royal Mail has not yet arrived. Please do call on 01473 747792 if they do not arrive soon and I will dispatch some more. Thank you. Amanda

Posted 8 years ago

“Good quality net. Unfortunately the ring was not included like my last replacement and just looked and that's an extra £20- very disappointing and expensive.”

Helpful Report

Posted 8 years ago

“Nice quality by the 8ft cover doesn't cover the entirity of my 8ft trampoline bed unfortunately.”

Helpful Report

Posted 8 years ago

“Happy with product. Yodel was terrible did not know it was delivered and was left out in the rain and was put behind a car in the drive.”

Helpful Report

Posted 9 years ago

“The total cost including shipping to EU countries should be shown on screen BEFORE you accept payment.”

Helpful Report

Posted 9 years ago

“When the missing box finally turned up we managed to put the trampoline together. Not impressed with the customer service at Jumpking”

Helpful Report

Posted 9 years ago

“New string design for tying down the lower section of the safety net needs to be supplied with a clear set of instructions on what is the best way to thread and tie off the string as it keeps coming loose”

Helpful Report

Posted 9 years ago

“Had a 14ft trampoline and enclosure with tent. After a few weeks the zip broke on the net and we noticed a small rip in the tent. Emailed pictures over and 2 days later a new net and tent arrived. 10 out of 10 for customer service.”

Helpful Report

Posted 9 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews