Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 3 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Good trampoline, some nice improvements since I bought the last one. However some parts were damaged and despite two emails to customer service I’ve yet to get a reply.”

Helpful Report

Posted 2 years ago

“Item arrived promptly. Setup was a a bit tricky with several holes need not lining up correctly so had to drill/file some extra holes. The main frame poles snapped easily so we needed to tape it together to make it work. Biggest issue at the moment payment - I selected through Klarna and Jumpking still have not acknowledged the payment so my bank reverted the payment. Klarna can't proceed until it happens.”

Helpful Report

Posted 2 years ago

Dear Chris, I am very sorry to read this. I have left a message on your phone, please do call me to discuss. Under no circumstance should you be required to tape any poles together or drill holes. Please send me photos and we will send replacement parts. I have replied via voice mail regarding the Klarna issue. I look forward to hearing from you. Amanda Gowland Customer Service Manager

Posted 2 years ago

“Instructions were awful my husband works in construction and can build anything but this was just terrible so need to provide better and safer instructions to put it together”

Helpful Report

Posted 3 years ago

“I bought the rectangle ufo swing for my sons birthday paid £209 and it went on sale within the week! At around £175 Very disappointed in the price drop.”

Helpful Report

Posted 3 years ago

“Very quick to deliver trampoline but one of the boxes was broken to the extend the whole top of the box was open. When laying out all the poles we were then missing 3 so had to wait another 4 days well a week with the bank holiday to be able to start to build the product !”

Helpful Report

Posted 3 years ago

Hello, I am very sorry your trampoline box was damaged during the delivery and parts fell out. We resolved this as quickly as possible, having received the email on our return after the Bank Holiday, the missing parts were dispatched the same day as the email was received. I am sorry this delayed your use of the trampoline, we always try and resolve issues as quickly as possible, as happened in this case.

Posted 3 years ago

“5 replacement springs ordered only 3 arrived in a Royal Mail bag apologising that the original packaging was broken by the contents and may be missing items. Update - Replacement springs sent through quickly with an apology, trampoline now back in action.”

Helpful Report

Posted 3 years ago

“I ordered the wrong pole & dont know how to send it back”

Helpful Report

Posted 3 years ago

“Was disappointed that on receipt of the trampoline, bought as a gift for my grandchildren some of the pads had tears in and one of the springs was rusty. The company have replaced the damaged parts, still waiting for a new spring though, but still disappointed when buying a gift to find damaged parts”

Helpful Report

Posted 4 years ago

“Welding poor on frame as there are gaps and 'metal spots' from welding process nott wire brushed before painting which may lead to rust in the future. Trampoline bed gas stitching that look wavy and D rings bent during fitting of springs, they are a very soft metal and pull out from plastic holders easily. Job looks very rushed. Delivery good. Kids enjoying it so that is good and it looks great.”

Helpful Report

Posted 4 years ago

“The 11' X 16' is not springy enough for an year old to do high jumps on. Delivery communication was all very good.”

Helpful Report

Posted 4 years ago

“Although initially very happy with our trampoline, I have to say I am disappointed with customer service. I need some replacement parts and it is sad to say that these are out of stock. I’ve just been told it could be a month or more before these parts are back in stock. For the price we paid for our Zorb trampoline this is just not good enough. We thought buying an expensive trampoline would ensure long life and spare part availability but perhaps buying a cheaper one every year would be the best option after all. I won’t recommend Jumpking to anyone”

Helpful Report

Posted 4 years ago

“I haven’t received the trampoline yet feel free to contact me when it’s been delivered”

Helpful Report

Posted 4 years ago

“Very good trampoline and service, however the instructions supplied were terrible, using confusing language, omitting key information that could only be discovered through trial and error and including drawings that didn't represent the parts accurately (not showing unique characteristics of parts etc)”

Helpful Report

Posted 4 years ago

“Very fast delivery and good service. The only reason I have given less stars is the quality of the 10ft trampoline spring cover is very cheap. Not padded thick enough, more just like a cover so doesn't offer protective support over springs.”

Helpful Report

Posted 4 years ago

“Trampoline is great and Jumpking have been efficient in dealing with any questions. Trampoline frame arrived slightly damaged and connecting holes were drilled too large for the screws provided. Packaging inside had been opened, but once erected, trampoline has been perfect for my kid. When reported, jumpking were extremely efficient in dealing with the issues, offering to replace the frames and proactively sending out new screws which were the correct size. Mistakes happen. Issues with products can persist, but what matters most is the human behind the product/company that works to resolve the issues - and for that I highly recommend Jumpking because they’ve been fantastic.”

Helpful Report

Posted 4 years ago

“Disappointed as the zip on the net broke on the 2nd day. JumpKing have agreed to send a replacement but I am worried that the zip is not a very good design as is a curve and having to operate under a lot of tension. Fingers crossed the replacement net will last more than a day. Other than that it’s a good quality trampoline and looks really smart.”

Helpful Report

Posted 4 years ago

“Quite quickly récrivez but dômes pièces damages”

Helpful Report

Posted 4 years ago

“Good product, a bit short on ropes and missing screws. Delivery information in preparation or finished- the email of contact don’t answer - it was stressful but I got it for my birthday:-)”

Helpful Report

Posted 4 years ago

“The quality of the product is fine but it was sold to me believing it would fit the model of trampoline I own. It does not I had to cut it to make space for the pokes and even then make it fit as best I could.”

Helpful Report

Posted 4 years ago

“Really good product, but came with no instructions. Just as well I remembered how to fit the net from the first time around.”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews