Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,040 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,040 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	95%
Accurate And Undamaged Orders	Greater than 77%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awful customer service. It is now a month since they delivered a broken trampoline to us. I have sent numerous emails with photos of the broken part, and have received no acknowledgement or reply whatsoever. Nobody is answering the phone, which is understandable in the current situation, but I would at least have expected an email in response. What are we supposed to do next?!? They have taken our money, we don't have a working product, and they are not acknowledging us. Avoid.”

Helpful Report

Posted 6 years ago

“Absolutely fantastic (standard) delivery speed during the current pandemic - ordered on Tuesday, arrived on Thursday!”

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Posted 6 years ago

“Excellent service and delivery. My granddaughter was absolutely delighted with her trampoline! Thank you”

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Posted 6 years ago

“Awful Customer Service, they are also known as YJ EU , it’s another American company that uses China for its manufacture. I’ve had no response from their Customer services despite sending x4 emails and calling then daily. Tried to cancel an order, they ignore my request in the hope I’ll just put up with the poor customer service. Still had no response so it’s a Legal claim for my money back! Wish I’d read the previous reviews, mostly< 2* with the same complaints- poor customer service.”

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Posted 6 years ago

“Terrible. Took money and never delivered then after 1 week cancelled order due to no stock. AVOID.”

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Posted 6 years ago

“Disappointed with the Poor communications, after ordering a 12ft x 17ft Trampoline I cancelled my order the next day to save wasted time and expense as I realised it’s too big for my garden.I subsequently emailed and phoned Customer services the next day, and a further 3 times in the week and received No reply. The unwanted trampoline arrived within 5 days, and Now I have to arrange to send it back at my cost. This is Sharp Practice, by ignoring my cancellation request. Avoid and Save yourself a load of grief.”

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Posted 6 years ago

“We ordered a 10 ft trampoline net and 10ft padding, the net is 10ft and great condition however, the padding is 12 foot I have been trying to contact Jumpking for over 3 weeks to organise a replacement with no joy at all, I understand that cv19 issues can cause delay but this has been signicant with no support. We did receive quick delivery and netting is good condition, the poor review is down to lack of contact and no help with correcting their error.”

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Posted 6 years ago

“Really pleased with the ordering,delivery and product. Tricky to put together and needed two people for the frame but overall fairly simple to put together.”

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Posted 6 years ago

“Bought new pads and net for the trampoline we purchased 4 years ago . As then delivery and product quality was fantastic”

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Posted 6 years ago

“Couldn’t supply my order.”

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Posted 6 years ago

“Great service fast delivery thankyou !”

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Posted 6 years ago

“Easy identification of spares, fast, efficient service. Thank you.”

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Posted 6 years ago

“We ordered a trampoline and it was delivered within 3 days during the Covid 19 pandemic. It took my husband and I about 3/4 hours to assemble and the instructions were fairly straightforward. Our children have been bouncing on it every day since!”

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Posted 6 years ago

“Good website, good service - delivery on time and intact.”

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Posted 6 years ago

“Very helpful. They rang to check up on the order (which I'd got wrong). They sorted over the phone without any hassle.”

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Posted 6 years ago

“Delivered in 3 days. Very efficient”

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Posted 6 years ago

“Great product - easy to put together”

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Posted 6 years ago

“A pleasant and easy transaction with quick delivery, will definitely use again!”

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Posted 6 years ago

“As described easy to assemble”

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Posted 6 years ago

“Very impressed with the kit I ordered for our trampoline, they came very quickly and high quality”

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Posted 6 years ago

Jumpking.eu is rated 4.3 based on 2,040 reviews