Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,993 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Excellent service”

Helpful Report

Posted 5 years ago

“I have cancelled my order few minutes after I placed it (didn't realise it was only safety net not whole trampoline), I emailed my cancellation to the company, I emailed cancellation to delivery people . It arrived but driver kindly took it back. I had no communication from you about refunding the money. I was grateful to the driver he took it back, so I didn't have to sit out postal return. Could you please let me know you will refund my cancelled order ? Thank you”

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Posted 5 years ago

“Fantastic website, service, communication and trampoline. This is our 1st trampoline from Jump King and the quality is much better than our old one! Would highly recommend!”

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Posted 5 years ago

“Very happy ! Good quality and price !”

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Posted 5 years ago

“Good customer service helping me order the right replacement net for the trampoline.”

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Posted 5 years ago

“Exactly what I needed and the most competitively priced trampoline net on the web - it’s brought our 6 year old trampoline back to life! I would totally recommend Jumpking.”

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Posted 5 years ago

“Excellent service and quick delivery even in difficult circumstances”

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Posted 5 years ago

“This company has caused a huge amount on inconvenience and time and upset. I would strongly urge anyone to avoid dealing with them in the current corona virus situation. I have tried contacting their customer services over a dozen times by live message, email and voicemail message to no avail. I received one email a week ago asking me if I wanted a replacement or a courier collection for full refund. I replied that I definitely wanted a courier collection but still heard nothing. I have actually just started taking dispute action against them as the item was £450 and they are not responding at all! I suggest they cease trading until they can satisfactorily provide sufficient customer service to support their sales.”

Helpful Report

Posted 5 years ago

“We received our trampoline very quickly however the box contained 2 sets of legs which were different heights. Emailed customer services on Monday and 4 days later have still had no reply or acknowledgement of my request for assistance. I'm fully aware of the difficulties given the current circumstances but post-purchase customer service has been non-existent. I am now stuck with an expensive trampoline which cannot be used and 2 very disappointed children. Very disappointing service.”

Helpful Report

Posted 5 years ago

“Trampoline net doesn’t fit. I have contacted jumpking 3 times so far to request a return address and refund but nobody has responded to my emails in over a week. Not happy with the customer service at all”

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Posted 5 years ago

“Really pleased with how quickly I got items and fitted perfectly. Trampoline is now back to full working order!”

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Posted 5 years ago

“Totally fed up with the company. Bought a trampoline for my disabled child while on lockdown. 3 boxes arrived. Loads of equipment missing plus 2 boxes. No reply to any of the messages that we have left. Except for one person who its apparently not there job to pass messages to customer service try messaging the right department if you require help. I will be taking this with trading standards as soon as I am able. Will not be recommending to anyone unless they want to waste over 600 pounds of savings. Ellen Coleman”

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Posted 5 years ago

“Very poor customer service, I know COVID 19 is in place but no help whatsoever for refunds... Phone says send email to customer services I’m still waiting after 2 weeks for a response ...”

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Posted 5 years ago

“Placed order online & received goods very quickly. Amazing in this current time. Excellent service!”

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Posted 5 years ago

“Great product, quick service. Highly recommend”

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Posted 5 years ago

“We ordered parts for our trampoline at the end of march but we are still missing bits of our trampolining parts order. Some cake some didn’t. We have emailed you twice chasing the missing bits and have not even had a response. The trampoline was for our daughters 7th birthday on 16th April which will now be ruined if we don’t get the parts. The photo shows the missing poles.”

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Posted 5 years ago

“my granddaughter absolutely loves this trampoline , very sturdy ,safe and reasonably priced , also delivered promptly , keeping her occupied during the lockdown”

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Posted 5 years ago

“Really fast delivery however I found the delivery charge quite expensive. The item I bought was 10 pound cheaper on this site than on another”

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Posted 5 years ago

“Very sturdy and spacious. My two children (aged 3 and 4) love it and there’s plenty of room for them both. Easily get one or two more children in there.”

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Posted 5 years ago

“Great company. Easy to deal with.”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,993 reviews