Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,927 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Item was not delivered to my address. The person packing my drivers confused the billing address and the. Delivery address. I had to locate the item myself. Very poor customer service, impossible to get in touch through any medium. (Social media, email or phone) The item however was just what we wanted and the price was good.”

Helpful Report

Posted 5 years ago

“Delivery excellent instructions very confusing”

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Posted 5 years ago

“Delivered on time, was easily assembled by my children (ages 11, 13, 15 and 17) and has been used every day since we got it. A superb buy - thanks JumpKing!”

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Posted 5 years ago

“Excellent service !”

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Posted 5 years ago

“Fantastic trampoline, easy to assemble. Purchasing accessories just as easy and arrived swiftly.”

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Posted 5 years ago

“Fabulous company and product. We were kept well informed on delivery times etc. Trampoline was easy to assemble, strong and stable. Perfect for advanced tumbling. Would highly recommend.”

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Posted 5 years ago

“Ordered a trampoline surround, inspite of covid19, it turned up quickly, unfortunately it was not as described. I have contacted customer services but as yet have had no response. This rating may change, depending on how they deal with it when they respond.”

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Posted 5 years ago

“Very impressed with the service. Considering the current situation...,amazing. Thanks very much.”

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Posted 5 years ago

“Speedy delivery even with delays due to CV-19. Ordered on Sunday and arrived on Wednesday. Well packaged items.”

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Posted 5 years ago

“Fast delivery and great customer service. Also for the trampoline at a better price than other retailers selling the same trampoline!”

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Posted 5 years ago

“all good very happy”

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Posted 5 years ago

“Poor customer service, I was unable to get through via the phone and no one responded to my emails. I appreciate we are in difficult times (COVID-19) but there was no info on website to suggest they could not respond to emails.”

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Posted 5 years ago

“Excellent quality. Great delivery”

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Posted 5 years ago

“My trampoline arrived with a faulty bounce mat and a hole in the enclosure net where a spring had got caught up in transit. Due to the current crisis, it took days for someone to respond to me and when they did they agreed to send out replacement items. On arrival, however, these were fo a smaller trampoline. We are still waiting for the correct items, it’s now been just over a week! I’m sure this isn’t the usual service, I think we’ve just had bad luck. This is our second trampoline, our first lasted about 8 years, very well made.”

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Posted 5 years ago

“Delivery was quick”

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Posted 5 years ago

“Great selection of equipment and speedy delivery. Excellent service, will definitely use again and highly recommend to others. Thank you”

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Posted 5 years ago

“Great prompt service. Really handy they still had a replacement net for a trampoline we bought 3 years ago.”

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Posted 5 years ago

“Perfect! Having looked a long time for a 3 pole padding for our 8ft trampoline.. very hard to find.. thought I would go on Jumpking... Thankyou Jumpking, very pleased with my delivery.”

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Posted 5 years ago

“Great product and very fast service”

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Posted 5 years ago

“Really good service, we ordered our trampoline we got a call to confirm delivery and it was delivered the next day. Excellent company.”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,927 reviews