Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,956 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,956 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Replacement net for trampoline. Fitted well but expensive”

Helpful Report

Posted 6 years ago

“The net sent to me is not as robust as the previous net I have purchased as a replaecement ( each one lasts about 3-4 years). There is no longer a bottom pole and the bottom of the net attachment seems a bit flimsy as does the material for the net compared to previous iteration”

Helpful Report

Posted 6 years ago

Dear Andrew, Thank you for your feedback. I can confirm that the new nets are made of a stronger PE weave which does not snag and has a higher UV rating than the older nets. The bottom G3 rods had to be replaced by ropes, as used on our other models, because of Toy Regulations EN71 part 14. It was felt children could still get their hands and feet under the G3 rod and touch the springs, so they had to be replaced by the ropes. Toy regulations also state all nets should be replaced yearly, but I would advise checking them regularly for any holes, 3 to 5 years is quite normal for the lifespan of a net. I hope that helps, but please do call if I can help further. Amanda

Posted 6 years ago

“I was disappointed that there wasn't any spare springs and I found the instructions very confusing and the parts for the actual trampoline ring didn't fit properly”

Helpful Report

Posted 6 years ago

“Delivery a little slower than stated, and system issue that required them to send out second half of order separately. Product absolutely great and customer service to rectify was spot on.”

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Posted 6 years ago

“Great oval trampoline, kids love it! Only issue was that I never received initial phone call to arrange delivery day, so actually missed first delivery attempt.”

Helpful Report

Posted 6 years ago

“I’ve used Jumpking for spares for our trampoline a few times. The level of service you get when you call is second to none. They always go above and beyond. I have given 4 stars and not 5 because they used Yodel to deliver parcels and they are useless. It’s taken 13 days for my parcel to arrive because Yodel are so awful.”

Helpful Report

Posted 6 years ago

“The items ordered were delivered promptly. The quality is suitable, it is what it is. Relatively cheap and consumable, to ensure repeat sales.”

Helpful Report

Posted 6 years ago

“Purchased a voucher to use but never had time to come in and use”

Helpful Report

Posted 6 years ago

“Can't comment about the quality only the delivery which was good, because it is a Xmas present for our Grandchildren and therefore not used yet.”

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Posted 6 years ago

“The customer service was fantastic - very helpful”

Helpful Report

Posted 6 years ago

“Trampoline is great but one of the steps on thmy ladder didn’t fit as the end was bent, and some of the bolts are missing. So took some trips to screw fix.”

Helpful Report

Posted 6 years ago

“We have just replaced the netting and top ring for our 12ft classic jumpking. It had lasted well for 3 years in all weathers, but for safety it needed replacing. Jumpking were really helpful making sure I got the right spare parts when i queried it. I removed the old one and gave the mat and surround a good clean before putting the new netting in place. It looks like new and my son is well happy!”

Helpful Report

Posted 6 years ago

“It’s the best thing I’ve brought for my children.. they are enjoying jumping everyday on it and the house is nice and quite. Can’t belive it took 2yrs for me to actually order from jumping..”

Helpful Report

Posted 7 years ago

“I ordered on a Saturday on the Jumpking.eu website but did not receive a confirmation email. I realised the customer services was only open from Monday to Friday but was a bit concerned when there was no confirmation email on the Monday. I phoned them and was told that the trampoline had been dispatched and I should receive it the next day. I had no tracking information, but it was delivered the next day. The trampoline was easy to assemble, I actually did it on my own, but with two people it would be easier still and half the time. It is a good quality trampoline, our 6 year old love it.”

Helpful Report

Posted 7 years ago

“Fast delivery and great product.”

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Posted 7 years ago

“website quite good allowing us to pick the correct safety net. Delivery could be quicker but ok. The method of attaching the net to the base is really fiddly and took sometime.”

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Posted 7 years ago

“The jumpking trampoline is excellent quality. Unfortunately TNT Delivery was terrible! Express one day delivery took 4-5 working days to complete. Jumpking customer service never came back to me when I told them about the delivery problems. Disappointing.”

Helpful Report

Posted 7 years ago

“10ft safety net was exact replacement for damaged one. Only downside, did not arrive on time but when delivery arrived was put in a safe location as I was not at home.”

Helpful Report

Posted 7 years ago

“The trampoline was quite difficult to put together. Some of the instructions were vague but now that it is complete it is very sturdy and the children are thoroughly enjoying it. A couple of pieces of metal were very slightly out of shape so we had to do some quick fixes but generally the parts were in excellent condition, including all the foam padding and 'soft' parts. The trampoline is also very pleasing to look at and has ample space for big jumps and turns.”

Helpful Report

Posted 7 years ago

“Once i managed to overcome the confusion of being able to order on your web page... all was well. The trampoline was delivered when they said and the family managed to assemble it. Then they sent us a photo of all three grandchildren having a fantastic time jumping THAT made me very happy. If the web page was easier to use i'd give you 5!”

Helpful Report

Posted 7 years ago

Jumpking.eu is rated 4.3 based on 1,956 reviews