Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,952 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,952 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivered in good time.”

Helpful Report

Posted 1 year ago

“Great trampoline”

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Posted 1 year ago

“Swing frame ok to put together. Not easy but ok, the seat however was another matter and took longer to build. It was a reall challenge and very fiddly to do. Instructions were not very clear, very limited and in black and white only so that didn't help. No video available on website to help either when I looked in desperation. Anyway eventually got everything done and presented it to my son who was very happy with the swing thank goodness.”

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Posted 2 years ago

“Found website a little difficult to be sure I had right spares but contact@ very quick to respond with accurate info. Order then processed and delivered on time. Good that they continue to stock spares years after trampoline bought.”

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Posted 2 years ago

“I purchased the UFO swing. It's great fun for the kids. Delivery was absolutely atrocious though. Not Jumpking's fault directly but their delivery partner FedEx are awful. Was accused of having received my parcel when infact It had been delivered elsewhere. Took me having to persuade their customer service that I had been contacted by someone over Facebook to tell me that the parcel (with my name and address on it) was with them instead. If it hadn't been for that person's honestly, I would have never known where my parcel was as FedEx were oblivious! Parcel ended up being very late which meant my children were disappointed. Has sadly put me off ordering the trampoline I had planned for my son's birthday.”

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Posted 2 years ago

“Sent an email on website,response was quick ,Very helpful lady good service .”

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Posted 2 years ago

“Arrived promptly, and we are very pleased with the trampoline. Relatively easy to assemble. Has kept the kids busy over half term.”

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Posted 2 years ago

“Excellent sturdy and as described , very pleased with our purchase. If being particular there were a couple of Scranton the framework , but this didn’t stop us getting it up as wouldn’t hinder the performance. Out 11 year old gymnastics daughter is thrilled snd can’t keep off it . Worth every penny”

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Posted 2 years ago

“Bonjour, Bon produit , une notice en francais aurait été appéciée. Livraison rapide.”

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Posted 2 years ago

“The order process was very straight forward and easy to find the parts. There was some delay with the poles arriving and they are slightly shorter than the original ones, which is why only 4 stars.”

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Posted 2 years ago

“First things first. This is a great product once built. My daughter loves it, and I so happy with it.... but, i'm a mechanical engineer and I thought building it was unnecessarily challenging! the instructions are awful, joints are way tighter than they need to be, and the less said about the ground straps the better... and I still have one net pole higher than the others as it won't go any further into the painted hole. Its like it fitted perfectly and then they painted it and now nothing fits well.”

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Posted 2 years ago

“Glad we found this company. Bought a play tent for our 1 & 2 year olds. They love it. Good quality item & seems to be surviving the rough & tumble of 2 tots. Would buy from this shop again”

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Posted 2 years ago

“Good advise and help”

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Posted 2 years ago

“Really quick delivery and good overall cost. Maybe they could liaise with manufactures to address some of the issues with the swing.”

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Posted 2 years ago

“Everything was ok.”

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Posted 2 years ago

“Ordered a deluxe ladder for my 10ft trampoline. Expensive delivery/shipping costs but non in stock elsewhere. No delivery date specified after ordering which annoyed me, however arrived the next day so that was really positive.”

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Posted 3 years ago

“Facile à mettre. Bonne qualité. A voir sur la durée. Livraison parfaite. Bravo”

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Posted 3 years ago

“The trampoline is excellent and very well made. This would have been a 5 star review if the instructions to put it together were not so poor. I recommend someone at Jumpking watches whilst one of their customers struggles with the instructions. About twice as much text is needed; better diagrams and some punctuation! It would be extremely helpful if someone put together a YouTube video to show the key steps and provide an explanation of what is going on in each step. I would still recommend the product as the annoyance of putting it together is soon forgotten - likely why nobody has done anything about it. Nevertheless the first interaction the customer should have is to feel supported through the assembly process. This is an easy fix so please get it sorted Jumpking!”

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Posted 3 years ago

“merci pour l’envoi. délais globalement respectés. le produit a été monté ce jour et je dois dire qu’il semble être de qualité! on verra avec le temps mais ça a l’air d’être du solide. seul bémol: la difficulté à joindre la société.”

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Posted 3 years ago

“Product seems perfectly fine but not yet fitted. Delivered in 3 days as promised. Got text to say when arriving. Satisfied with service.”

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Posted 3 years ago

Jumpking.eu is rated 4.3 based on 1,952 reviews