Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,037 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Trampoline arrived broken with bent leg pole. Not heard back from company in two weeks. Waste of almost £500 as trampoline can’t be used. Very disappointed”

Helpful Report

Posted 6 years ago

“Poor customer service, I was unable to get through via the phone and no one responded to my emails. I appreciate we are in difficult times (COVID-19) but there was no info on website to suggest they could not respond to emails.”

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Posted 6 years ago

“My order was incomplete I am missing a goal and a football. I have emailed twice and not had a response as to when I will receive the items I have paid for. Extremely poor customer service I would not recommend your company.”

Helpful Report

Posted 6 years ago

“Acknowledging the current Covid-19 situation is creating challenges for everyone, the service from Jumping.eu has been appalling. Our trampoline arrived with an incorrect sized part (see photo) and for 9 days we have been unable to contact anyone to sort out the situation. No-one has replied to our emails, calls go straight to voice mail despite the message stating that someone should be answering from 23 March onwards. The online chat function has also failed. We'll keep trying, either to get our money back or receive the correct part.”

Helpful Report

Posted 6 years ago

“No tracking information. I’ve had to find this out myself via Argos. Driver “couldn’t find address” and now the trampoline has been returned to sender. Can’t speak to anyone. Emails not being returned. And I’m £600 out of pocket with two very sad children.”

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Posted 6 years ago

“They say that they resolve queries in under an hour. I have waited four days and still no response to my emails, or website chat. I only need a spare part so I can out up the safety net. Not Happy!”

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Posted 6 years ago

“I have ordered in purple colour, but you send me in blue”

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Posted 6 years ago

Hi Rita, I am very sorry to hear that you have received the wrong coloured Mini Trampoline. I have left a message on your phone. Please do call us back, we will rectify the error immediately. Thank you. Amanda

Posted 6 years ago

“I think your advertising is misleading expected a trampoline and got a trampoline cover for the price of a trampoline”

Helpful Report

Posted 6 years ago

“Ordered and paid for product. Then told they don't have it in stock and won't do for months. Refund has been paid.”

Helpful Report

Posted 6 years ago

“Ordered 2 poles. Only 1 arrived and it wasn't the correct one. Very disappointed.”

Helpful Report

Posted 7 years ago

Dear Ms. Wallington, I am sorry you only received one enclosure pole. I understand you bought this in error as you have a Sports Power Trampoline. They can be contacted on 0330 0904 420. On receipt of the item, I will issue a full refund. Amanda

Posted 7 years ago

“I bought the same size as the trampoline and it doesn’t fit, it’s too short. I just wasted £80!”

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Posted 7 years ago

“Still waiting”

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Posted 7 years ago

“Terrible service. No delivery and no explanation. When they were contacted they changed the delivery date for each contact made. I cancelled the order. No refund after 10 days and I had to contact my credit card provider in the end. Beware!”

Helpful Report

Posted 7 years ago

Dear Maria, I am very sorry to hear that you had a delayed delivery. I have checked our data base and can find no correspondence from you to say that there was a problem. I can see the trampoline was delivered on 28th September. It may be that you were not in when TNT tried to deliver and perhaps you were speaking with them and not us here at YJ Europe? We can be contacted on 01473 747792 if you wish to discuss further, Thank you. Amanda

Posted 7 years ago

“I'm sure jumpkingis brilliant and everything but the product labelling leaves a lot to be desired...I thought I'd brought a 14ft trampoline with tent and was less than impressed to recieve only the tent. And of course it'll be me paying to have it returned. Not a happy bunny.”

Helpful Report

Posted 7 years ago

Dear Sir/Madam, We do state on our website, in bold red type that these are Tent sales only and the trampoline is not included. The titles of all tents are their size and then tent, we do not mention trampoline. I am afraid it is not possible to show the tent without it being on the trampoline. I am sorry you were inconvenienced.

Posted 7 years ago

“Send a lengthy email via their contact page on the 23rd Aug explaining some concerns I have about springs snapping on my Jumpking within weeks of use, but they've failed to respond. It's now the 6th September and I've not managed to get a written response. Reading reviews here, it seems I'm not the only one to experience the silent treatment when there's a product failure.”

Helpful Report

Posted 7 years ago

Dear Sir/Madam, I am very sorry to hear that you have not had a reply to emails you have sent to us. Please send a copy of your receipt, if you did not buy the trampoline from us, together with a photo of the snapped springs, on receipt we will contact you regarding the claim. Please send to customerservice@yjeurope.co.uk or phone on 01473 747792. Alternatively please send me you name so I can find your email. Thank you. Amanda

Posted 7 years ago

“i already emailed 3x, no one reaction! i bought a safteynet 3y ago, the trampoline is inside, not in use, from oct until april, and my kids just fell trough the net, on there head!!!! saftey! it is just the worst quality i have ever bought for that price! it is not a cheap thing!”

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Posted 8 years ago

“I still have not receive my order! Please let me know where it itis???3 weeks ago Brigitte Ducoin”

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Posted 8 years ago

“I placed on order on 8th May and I still have not received the order 17 days later. I advised your customer services three times by email and am still waiting for a response.”

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Posted 8 years ago

“Order was cancelled due to lack of stock, wasn't informed until 4 days later when I emailed the company to see where my bouncy castle was. Not good communication.”

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Posted 8 years ago

“The trampoline was delivered on a timely basis but the packaging was broken and when we installed the trampoline the surround mat was split. I contacted the company twice by email bu still have not had a reply. This is a very expensive item which I did not expect to repair on day one”

Helpful Report

Posted 8 years ago

Dear Jo, I'm really sorry to see that your order arrived to you in less than perfect condition. I have responded to your email with further details in regards to the replacement pad. Kind regards, Charlotte.

Posted 8 years ago

Jumpking.eu is rated 4.3 based on 2,037 reviews