Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,944 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,944 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Still waiting”

Helpful Report

Posted 6 years ago

“Terrible service. No delivery and no explanation. When they were contacted they changed the delivery date for each contact made. I cancelled the order. No refund after 10 days and I had to contact my credit card provider in the end. Beware!”

Helpful Report

Posted 6 years ago

Dear Maria, I am very sorry to hear that you had a delayed delivery. I have checked our data base and can find no correspondence from you to say that there was a problem. I can see the trampoline was delivered on 28th September. It may be that you were not in when TNT tried to deliver and perhaps you were speaking with them and not us here at YJ Europe? We can be contacted on 01473 747792 if you wish to discuss further, Thank you. Amanda

Posted 6 years ago

“I'm sure jumpkingis brilliant and everything but the product labelling leaves a lot to be desired...I thought I'd brought a 14ft trampoline with tent and was less than impressed to recieve only the tent. And of course it'll be me paying to have it returned. Not a happy bunny.”

Helpful Report

Posted 6 years ago

Dear Sir/Madam, We do state on our website, in bold red type that these are Tent sales only and the trampoline is not included. The titles of all tents are their size and then tent, we do not mention trampoline. I am afraid it is not possible to show the tent without it being on the trampoline. I am sorry you were inconvenienced.

Posted 6 years ago

“Send a lengthy email via their contact page on the 23rd Aug explaining some concerns I have about springs snapping on my Jumpking within weeks of use, but they've failed to respond. It's now the 6th September and I've not managed to get a written response. Reading reviews here, it seems I'm not the only one to experience the silent treatment when there's a product failure.”

Helpful Report

Posted 6 years ago

Dear Sir/Madam, I am very sorry to hear that you have not had a reply to emails you have sent to us. Please send a copy of your receipt, if you did not buy the trampoline from us, together with a photo of the snapped springs, on receipt we will contact you regarding the claim. Please send to customerservice@yjeurope.co.uk or phone on 01473 747792. Alternatively please send me you name so I can find your email. Thank you. Amanda

Posted 6 years ago

“i already emailed 3x, no one reaction! i bought a safteynet 3y ago, the trampoline is inside, not in use, from oct until april, and my kids just fell trough the net, on there head!!!! saftey! it is just the worst quality i have ever bought for that price! it is not a cheap thing!”

Helpful Report

Posted 6 years ago

“I still have not receive my order! Please let me know where it itis???3 weeks ago Brigitte Ducoin”

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Posted 7 years ago

“I placed on order on 8th May and I still have not received the order 17 days later. I advised your customer services three times by email and am still waiting for a response.”

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Posted 7 years ago

“Order was cancelled due to lack of stock, wasn't informed until 4 days later when I emailed the company to see where my bouncy castle was. Not good communication.”

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Posted 7 years ago

“The trampoline was delivered on a timely basis but the packaging was broken and when we installed the trampoline the surround mat was split. I contacted the company twice by email bu still have not had a reply. This is a very expensive item which I did not expect to repair on day one”

Helpful Report

Posted 7 years ago

Dear Jo, I'm really sorry to see that your order arrived to you in less than perfect condition. I have responded to your email with further details in regards to the replacement pad. Kind regards, Charlotte.

Posted 7 years ago

“was damage and missinig part corn,i cant use this gingerbread hause,i am not happy ☹”

Helpful Report

Posted 7 years ago

Dear Asta, I'm sorry to hear that your gingerbread house is damaged. I have responded to your email and we will be sending you a replacement part. Best Regards, Charlotte.

Posted 7 years ago

“La qualité n'est plus au rendez-vous. Les montants sont de plus en plus fins. La protection tout autour du tapis de saut: de la vraie m..... . Sans compter les montants pour empêcher une chute hors du trampoline: à mourir de rire ! Et pour monter le trampoline: un bordel ! Je regrette les bons vieux trampolines Jumpking du passé: simples, robustes, pas des pièces de toutes les sortes, faciles à monter et à démonter... Maintenant, c'est le business qui prime on dirait, et pour dire le fond de ma pensée, je regrette mon achat. Sans compter que j'ai besoin de la facture ce jour, soit 6 mois après l'achat: pas moyen d'accéder à mon compte! Bref, on ne m'y reprendra plus !”

Helpful Report

Posted 7 years ago

“The goods sent are wrong and i emailed but got no reply.”

Helpful Report

Posted 7 years ago

Dear Sir, Further to your conversation with Charlotte yesterday, once you have opened the package and confirmed that we have sent the incorrect pad, we will rectify the matter immediately. Apologies for the 24 hour delay in replying to your original email, we do try and reply much quicker, but it has been a busy time over the sale weekend. We look forward to hearing from you. Amanda.

Posted 7 years ago

“the quality of the product was poor....and nothing like the original I purchased with the trampoline. Shame on JumpKing for selling 'replacement' parts which are nothing like the originals.....its not as if it was cheap either!”

Helpful Report

Posted 7 years ago

“It is a rip off.”

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Posted 7 years ago

“Purchased bouncy castle material had holes all over it and wasn't stitched properly in the corners did not inflate properly due to the damages”

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Posted 8 years ago

“Have not received the product”

Helpful Report

Posted 8 years ago

“I haven't received my goods and have emailed Customer Service 3 times now and still no responses!”

Helpful Report

Posted 8 years ago

“The wrong item was delivered and no reply to my email to let them know.”

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Posted 8 years ago

“The wrong item was delivered and no reply to my email to let them know.”

Helpful Report

Posted 8 years ago

“Delivery was fine and efficient but I was disappointed to find the net didn't include the thin bendy poles that are integrated and keep the net up. The description wasn't clear whether these were includedor not and there was no reference tothese parts as far as I could see elsewhere on their website.”

Helpful Report

Posted 8 years ago

Jumpking.eu is rated 4.3 based on 1,944 reviews