Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Awesome customer service in locating correct replacement part”

Helpful Report

Posted 4 years ago

“Brilliant. All replacement parts were correct and delivered quickly. Our trampoline looks brand new again”

Jumpking.eu 5 star review on 8th March 2021

Helpful Report

Posted 4 years ago

“I ordered a trampoline on the 1st March with the promise that if I delivered before 11am the trampoline would be sent on a next day service. I ordered before 11am and it did not arrive and still hasn't on the 8th March! I have rung countless times and the phone has never been answered. I have emailed multiple times and they blamed the courier service that they use. I have requested a refund!”

Helpful Report

Posted 4 years ago

Hi Gemma, Thanks for your review and I am sorry to hear you have not heard from anyone. I can see you have input an Order ID - This is not one of ours and I believe you may have ordered from Jumpking.co.uk - Not us Jumpking.eu! Can you possibly email us at customerservice@yjeurope.co.uk and I can look into this for you and assist as best I can. Thank you, Harriet

Posted 4 years ago

“Great no problems”

Helpful Report

Posted 4 years ago

“For 2 weeks big thumb up. Used multiple times a day by all family party. Perfect for a freedom feeling in lockdown life. It was a bit of a challenge to ensemble it, but made it at the end. Oval shape brilliant solution for optimal use of space.”

Helpful Report

Posted 4 years ago

“Fantastic service. Managed to order replacement parts for our trampoline. They were extremely reasonable and were delivered quicker than expected too.”

Helpful Report

Posted 4 years ago

“Very poor indeed! I was charged £21 delivery from mainland to Northern Ireland. Are we no longer part of the UK?”

Helpful Report

Posted 4 years ago

“Our ten year old much-loved and very well-used (we have four kids) Jumpking trampoline needed a new net. Very impressed it was still available and that it arrived in two days. Trampoline now ready for another ten years! Thank you!”

Helpful Report

Posted 4 years ago

“Ordered octagonal surround for our 12ft trampoline, it deliver was quick and efficient and fits perfect”

Helpful Report

Posted 4 years ago

“Quick delivery, thank you!”

Helpful Report

Posted 4 years ago

“The online chat person was able to help me correctly identify my trampoline model and direct me to the correct replacement net. The net was delivered quickly. A pleasure to deal with from start to finish.”

Helpful Report

Posted 4 years ago

“Great service, great trampoline”

Helpful Report

Posted 4 years ago

“Really good product, but came with no instructions. Just as well I remembered how to fit the net from the first time around.”

Helpful Report

Posted 4 years ago

“Really helpful communication from Customer Services about which parts I needed and very speedy delivery.”

Helpful Report

Posted 4 years ago

“Good service, quick delivery and good communication can’t wait to bounce now”

Helpful Report

Posted 4 years ago

“Delivered quickly, very sturdy and slots together well. My boys are very happy!”

Helpful Report

Posted 4 years ago

“Had to buy spares for my 5 year old trampoline, now looks like new. Easy to navigate the site and quick delivery.”

Helpful Report

Posted 4 years ago

“Very good customer service from Amy, very prompt to reply and very helpful in making sure we had the correct specification replacement parts”

Helpful Report

Posted 4 years ago

“Excellent service and products”

Helpful Report

Posted 4 years ago

“It took a lot of emails and photos to determine which trampoline I had so I could order the right parts but we got there in the end so thank you”

Helpful Report

Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews