Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,925 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,925 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fast delivery, great communication and items were packaged very well”

Helpful Report

Posted 4 years ago

“Really quick service”

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Posted 4 years ago

“The instructions are terrible. One section didn't even correspond with the components we had. Also, one of the pieces is missing a slot for a spring and the red plastic cover piece on the ladder is split and broken. Disappointed as it cost a lot and would have expected a lot better. The trampoline itself seems pretty good but overall cannot recommend.”

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Posted 4 years ago

“Good product and service. Unfortunate that you can’t purchase a replacement cover separately. Ours deteriorated but the frame was fine.”

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Posted 4 years ago

“I guess we are all at that point where many of our trampolines are getting old and tatty. Although a slight realisation I can compare our tramp to "trigger's broom" the service from Jumpking was excellent! Firstly...who knows what make/model of tramp they have!? I don't, but thankfully identifying the exact item I needed (top ring) for my specific tramp was easy and hassle free. I bough it....and then the next day it turned up! It fitted and within moments Trigger's broom had had "three new heads and two new handles" and is good to go again! Very satisfied. Thank you!”

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Posted 4 years ago

“A long delay getting a response after COVID Lockdown, but once picked up, service was excellent.”

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Posted 4 years ago

“A little concerned that a tramp mat Ive paid £80+ for comes delivered as a budget item according to the label on the outside...plus only 4 rows of stitching not 6 as Ive seen on other sites now offering for a similar price. The mat also states it should be used with 6.5 inch springs for a 10ft trampoline (measured to the edge of the frame as advised) which I purchased (elsewhere)...they do not fit but 7" ones do...so not a great experience really”

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Posted 4 years ago

“As described,quick delivery very pleased”

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Posted 4 years ago

“Simple straightforward ordering or part from website - Was careful to remember that we had purchased it at John Lewis as this seems to affect which part will fit. Delivery was very quick next day I think but by courier whereas I would’ve been happy with the slow are cheaper Royal mail had I been given the chance. Overall very satisfied I think they are well-made products.”

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Posted 4 years ago

“It has been really good customer service and quick delivery.”

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Posted 4 years ago

“Was waiting for this kind of padding all my life it seems. Couldn't find it anywhere on internet. Then covid came and so it was. But luckily I saw the advert for Jumpking trampoline padding replacement and it fitted my trampoline perfectly.”

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Posted 4 years ago

“Great trampoline however the cover is a little too small for the oval trampoline”

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Posted 4 years ago

“Top company with great customer service. In short a pleasure to deal with.”

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Posted 4 years ago

“I have been trying for several weeks to make a warranty claim”

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Posted 4 years ago

Dear Mr. Howarth, I am very sorry there was a delay in dealing with your request. We do try to reply promptly but can see this was not the case with your email. I can see you have now purchased parts for your wind damaged trampoline and hope is it back up and running soon. In case of high winds, it is best to drop the net to the bed and put a tie down kit on.

Posted 4 years ago

“I'm trying to return my item as I ordered the wrong thing... and no one is getting back to me about the returns process. No returns instructions were included in my purchased item.”

Helpful Report

Posted 4 years ago

Hi Alice, Thank you for your email of 20.9.20 requesting a return for an item bought in error. I can see that the return was accepted here on 30.9.20 and a refund was given. Please call on 01473 747792 if we can help further.

Posted 4 years ago

“Ordered new enclosure rope fantastic product fast delivery excellent service”

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Posted 4 years ago

“Had an oval trampoline from them at the start of lockdown and delivered quickly all intact. Easy to assemble etc just took a bit of time. Really good quality and sturdy. Just bought a canopy for it as the pigeons love it... canopy good, easy to put together and fit. Great service and quality. Instructions are not that great but ok”

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Posted 4 years ago

“Expensive but decent quality products and excellent service”

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Posted 4 years ago

“Ordered a new trampoline bed online then needed to add an item so rang the office to see if I could add it to the order and the person I spoke to was extremely helpful and sorted out my request no problems. The trampoline is great too. Great quality.”

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Posted 4 years ago

“Wow! what a fantastic trampoline. Excellent company arrived the very next day after ordering.”

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Posted 4 years ago

Jumpking.eu is rated 4.3 based on 1,925 reviews