Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,928 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,928 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 2 star review on 14th May 2019

Amveer Johal

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Lovely staff who were very pro-active in making sure I placed the right order. If they had not called me I might have made an expensive mistake! They did much much better than the delivery van driver from a well-known delivery firm (Yodel), who appears to have thrown the items into the driveway of a neighbour who was many houses away. No card left with them or me. No explanation and no follow-up from my feedback to Yodel.”

Helpful Report

Posted 9 years ago

“The Trampoline was easy to assemble and my 12 year old Grandaughter loves it. The trampoline is solid and great value for money with fast delivery straight from Jumpking.”

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Posted 9 years ago

“Excellent service. I queried by email. Someone rang me back and emailed me the link I couldn't find. Bought and received in 24 hours. Fantastic! Thank you.”

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Posted 9 years ago

“Competitive pricing and prompt delivery. Product was exactly what was required.”

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Posted 9 years ago

“The net was delivered very quickly - thank you. The net appears to be good quality, but fitting it was a bit of a marathon; the new method with the ties took a long time, but the biggest difficulty was that I didn't appreciate how important it was to get the tensions right. I was two thirds of the way round and realised that the net was not going to fit all the way - I had allowed it to bunch a bit at the beginning. I am sure there is a good reason for the re-design, but I suggest you have a net-specific manual which highlights the importance of getting the tension right. Hope this helps.”

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Posted 9 years ago

“Really pleased with the trampoline - easy to set up and my son loves it. Comms from Jumpking were excellent as was the quick shipping.”

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Posted 9 years ago

“Prompt delivery, great customer service. Gave timely updates on delivery and was able to arrange best day. Best price I could find and trampoline was as expected. Would definitely order from jumpking again. Only criticism, but very small one, was that it would have been nice if they included price incl VAT up front rather than later during the order process. Also, bonus that they were donating some of the purchase to charity,”

Helpful Report

Posted 9 years ago

“I purchased a Jump King classic pod trampoline in July 2014. When we took the trampoline down for the winter we noticed that one of the upright poles had a split in it. When we contacted the company we had bought it from they contacted Jump King and advised usnthatbthenpole isn't covered under warranty and suggested we had used inappropriate force against it. The pole is there toehold the net in place and act as a barrier to children falling off of the trampoline and as such should be of a sufficient strength to tak an impact. The trampoline is used by an eleven year old.mi have been toled both both Jump King and the supplier Mad Fun that it is it under warranty and they will not replace the pole. I know have a trampoline which I fear is not safe as I do not feel confident that the other poles will to fail and cause a child to fall onto the ground. Totally unsatisfactory that such an integral part of the product is insufficient for its purpose. I would t recommend this product nor Jump King as they have not taken this matter seriously. Very poor customer service.”

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Posted 9 years ago

“Excellent service and product. Can't fault them. Would definitely recommend and will use again. Many thanks.”

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Posted 9 years ago

“Delivered quickly, fits perfect and feels more sturdy and safer than the original! Fitted to 10ft trampoline bought from Asda 2-3 yrs ago.”

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Posted 9 years ago

“Fantastic”

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Posted 9 years ago

“Efficient service. Trampoline is like new with net and surround though very expensive when you compare to cost of original trampoline!”

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Posted 9 years ago

“Easy to order, arrived on time... no fuss.”

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Posted 9 years ago

“I thought searching for the correct net to fit our 10ft trampoline would be a nightmare but i found this website simple to shop and brilliant prices :) Delivery was fast and even without instructions assembly of the new net was easy! My children are chuffed to bits :)”

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Posted 9 years ago

“Extortionately priced net (£50). Whole trampoline and net only cost £99 when new.”

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Posted 9 years ago

“Just what we have been looking for, fitted fab to our trampoline. Fast delivery.”

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Posted 9 years ago

“14 Foot Trampoline delivered the day after my order. Took 5 hours to construct but would have been quicker with two people. Grandkids love it. Excellent purchase.”

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Posted 10 years ago

“excellent customer service. an item was missing from my order and when i notified them it was sent out the same day on a saturday delivery, very impressed”

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Posted 10 years ago

“Excellent quality trampoline - bought at Asda for a great price. We found there was a slight flaw in the trampoline bed so I contacted the company and they asked me to email a scanned copy of the receipt with a photo of the flaw and they sent me a replacement trampoline bed straight away. Great customer service and great product - strong and durable!”

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Posted 10 years ago

“Excellent service and quick no fuss delivery . Trampoline is of very good quality and looks the business, assembly is pretty straight forward as long as you follow the guide closely . Would recommed this company and product”

Helpful Report

Posted 10 years ago

Jumpking.eu is rated 4.3 based on 1,928 reviews