Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,928 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,928 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 2 star review on 14th May 2019

Amveer Johal

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Had a 14ft trampoline and enclosure with tent. After a few weeks the zip broke on the net and we noticed a small rip in the tent. Emailed pictures over and 2 days later a new net and tent arrived. 10 out of 10 for customer service.”

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Posted 8 years ago

“Orders.arrived promptly no problems.just how it should be.”

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Posted 8 years ago

“Trampoline net fitted perfectly. But delivery charge was very expensive. Had this size been available on another site I would have purchased elsewhere where delivery charges were less than half the price.”

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Posted 8 years ago

“We ordered a replacement trampoline net as ours was old and perished. The new net was delivered promptly and fitted well, however the cord supplied to secure it to the springs was too thick to feed through the net and we had to buy thinner cord.”

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Posted 8 years ago

“Trampoline is good quality and solid. Many Thanks. Ps you need to sort out your review system as I believe I chose 5 stars but using an android phone it only shows 1 star!”

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Posted 8 years ago

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Posted 8 years ago

“Good delivery All fits well Net was little overpriced”

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Posted 9 years ago

“Very pleased with this seller, fast delivery”

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Posted 9 years ago

“The trampoline net is fine although it would have been good to know abit more clearly that the tubing for round the top of the net was not included and costs a further £30. the £9.00 postage seems quite a lot. The customer services lady was helpful and polite. In comparison to the whole trampoline purchased for £100 I wasn't expecting to spend £80 on net and tubing.”

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Posted 9 years ago

“We've had our JumpKing combo 10ft trampoline for just under a week now. It arrived promptly. I managed to put most of it up myself, just needed a bit of help slotting the frame together and putting the springs on. The enclosure and pad was easy to fit too. So far so good. Seems very sturdy and the kids are loving it. The only reason for 4 stars was because I had to buy the ladder separately as part of a package including a cover and the anchors.”

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Posted 9 years ago

“Purchased a trampoline and tent very pleased with price, quality, customer service, delivery. I will recommend to friends and family thank you jumpking.”

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Posted 9 years ago

“Excellent 10ft trampoline with circus tent, looks like excellent quality, only had a few days but very pleased, took 3hrs to fully assemble alone, arrived very quickly too, thank you”

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Posted 9 years ago

“Equipment arrived quickly and service was good . I would recommend”

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Posted 9 years ago

“Replacement trampoline net fits and is as described. Promptly dispatched. Delivery company said it would be delivered before 8 pm, but did not come. They did however deliver it first thing the next day.”

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Posted 9 years ago

“Fast Delivery,would of been 5* but thought the delivery cost was rather excessive at £9! for a bottom pole.”

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Posted 9 years ago

“Excellent customer service and prompt free delivery. Brilliant trampoline”

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Posted 9 years ago

“Excellent communication, they arranged delivery date to suit, trampoline arrived as expected, was easy to assemble and seems good quality.”

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Posted 9 years ago

“Haven't open the trampoline yet but incredibly quick delivery.”

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Posted 9 years ago

“Great service, prompt delivery.”

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Posted 9 years ago

“Firstly the delivery of the trampoline was incredibly quick. It took patience and two people to assemble it. Very pleased with the sturdiness of the product. Only one criticism and that is that of the polystyrene handle cover. It is not robust and in fact there was a small defect on it, which straight away my grandson homed in on and started to pull at. It won't be long until it is unusable. We are already thinking to substitute it with something more resilient. In use, it was lovely to see him holding the handle and having a great time. He will have lots of use from it and I am pleased I chose this product over others.”

Helpful Report

Posted 9 years ago

Hi Moira, I am sorry to hear that you have a defect on the handle cover. Please contact us on 01473 747792 or email customerservice@yjeurope.co.uk and we will be happy to replace part under warranty.

Posted 9 years ago

Jumpking.eu is rated 4.3 based on 1,928 reviews