Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 2,037 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 2,037 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 94%
Accurate And Undamaged Orders	Greater than 81%
Customer Service
Communication Channels	Telephone, Email

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Filter: Rated 1 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“it's not good this product not durable”

Helpful Report

Posted 5 years ago

“Does not fit correct and terrible quality will not recommend this”

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Posted 5 years ago

“Wrong size delivered. Waiting for this to be resolved.”

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Posted 5 years ago

“I was sent a mail with a pre-order price of £315.83, for the small rectangular trampoline. When I went to accept the invitation the price was £379. JumpKing said the price I was sent was excluding vat. Very disappointed in this sales tactic.”

Helpful Report

Posted 5 years ago

“Replacement net for trampoline a few pounds short of £100 so was expensive! But, given the original had lasted longer than expected, and was of good quality, I decided to buy another - rather than look to buy a new trampoline. The replacement, however, while fitting, was not simply not the same and not equal to the original. I think it of much poorer design, lacking many of the features of the original and for me was 100% not worth the money. I am very disappointed and will not trust this brand again.”

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Posted 5 years ago

“Our trampoline, advertised next day delivery took 10 days, including Easter some of the boxes were lost by the courier. On the 3rd call with customer services I struck lucky and got a lady called Harriet, who on my request, despatched a new trampoline on next day delivery with an alternative courier. Thanks so much Harriet!”

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Posted 5 years ago

“Really bad customer service would never shop with them again very unhappy”

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Posted 5 years ago

“Ordered 10 springs and got an empty bag 2 weeks later, not using them again”

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Posted 5 years ago

“My first enquiry was by phone but their answerphone was on during business open hours. My request for a return phone call was ignored. I then left e-mail messages but they took about two weeks to reply. My enquiry about replacement parts was then dealt with and my order was promptly dispatched. Very slow and disappointing customer service fora main agent.”

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Posted 5 years ago

“2 missing parts so can’t put the trampoline together”

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Posted 5 years ago

“On the advice of JumpKing I ordered a replacement net. It arrived within a week. But it was the wrong size. I called 3 times during normal business hours as published on 3 different days over a week and each time got a voicemail where I duly followed their instructions asking about exchanging/returning the net for another bigger net. No one has returned my call. I have emailed them as well over a week ago. No response. Clearly not a company that values their customers. Do not buy from them would be my advice.”

Helpful Report

Posted 5 years ago

“I ordered a trampoline on the 1st March with the promise that if I delivered before 11am the trampoline would be sent on a next day service. I ordered before 11am and it did not arrive and still hasn't on the 8th March! I have rung countless times and the phone has never been answered. I have emailed multiple times and they blamed the courier service that they use. I have requested a refund!”

Helpful Report

Posted 5 years ago

Hi Gemma, Thanks for your review and I am sorry to hear you have not heard from anyone. I can see you have input an Order ID - This is not one of ours and I believe you may have ordered from Jumpking.co.uk - Not us Jumpking.eu! Can you possibly email us at customerservice@yjeurope.co.uk and I can look into this for you and assist as best I can. Thank you, Harriet

Posted 5 years ago

“Very poor indeed! I was charged £21 delivery from mainland to Northern Ireland. Are we no longer part of the UK?”

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Posted 5 years ago

“I have been trying for several weeks to make a warranty claim”

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Posted 5 years ago

Dear Mr. Howarth, I am very sorry there was a delay in dealing with your request. We do try to reply promptly but can see this was not the case with your email. I can see you have now purchased parts for your wind damaged trampoline and hope is it back up and running soon. In case of high winds, it is best to drop the net to the bed and put a tie down kit on.

Posted 5 years ago

“I'm trying to return my item as I ordered the wrong thing... and no one is getting back to me about the returns process. No returns instructions were included in my purchased item.”

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Posted 5 years ago

Hi Alice, Thank you for your email of 20.9.20 requesting a return for an item bought in error. I can see that the return was accepted here on 30.9.20 and a refund was given. Please call on 01473 747792 if we can help further.

Posted 5 years ago

“I purchased a 7x10ft trampoline but unfortunately within a week of first use the entrance zip mechanism came off the teeth and could not be secured rendering the trampoline unusable. I immediately contacted Jumpking who initially promised a replacement net within a week, however 2.5 weeks after the expected delivery the net has not been received and I have received no response to my chasing emails. Unfortunately my experience has therefore been disappointing and I am left with an unusable trampoline which my children constantly want to play on but can’t! I would not recommend using this company.”

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Posted 5 years ago

“Brought a net for my sons trampoline, correct size but height not correct. I have tried to contact to arrange a return but no responce from customer service. Poor service.”

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Posted 5 years ago

“I am Really disappointed the order i received is not the same one i placeed. so please if you charged a lot from customer please send the right order. its waste the pole for my trampoline”

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Posted 6 years ago

“Wrong size springs sent so I emailed the individual listed on my invoice. Have received one email in two weeks and still waiting for confirmation of replacement. Terrible customer service”

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Posted 6 years ago

“I PURCHASED A REPLCEMENT NET JUST BEFORE LOCKDOWN WHEN IT CAME IT IS TO SHORT FOR OUR TRAMPOLINE SEVERAL MESSAGES SENT TO ASK IF I CAN RETURN IT AND NO RESPONCE VERY DISSAPONINTED”

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Posted 6 years ago

Jumpking.eu is rated 4.3 based on 2,037 reviews