Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,992 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,992 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“I have been trying for several weeks to make a warranty claim”

Helpful Report

Posted 5 years ago

Dear Mr. Howarth, I am very sorry there was a delay in dealing with your request. We do try to reply promptly but can see this was not the case with your email. I can see you have now purchased parts for your wind damaged trampoline and hope is it back up and running soon. In case of high winds, it is best to drop the net to the bed and put a tie down kit on.

Posted 5 years ago

“I'm trying to return my item as I ordered the wrong thing... and no one is getting back to me about the returns process. No returns instructions were included in my purchased item.”

Helpful Report

Posted 5 years ago

Hi Alice, Thank you for your email of 20.9.20 requesting a return for an item bought in error. I can see that the return was accepted here on 30.9.20 and a refund was given. Please call on 01473 747792 if we can help further.

Posted 5 years ago

“Ordered new enclosure rope fantastic product fast delivery excellent service”

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Posted 5 years ago

“Had an oval trampoline from them at the start of lockdown and delivered quickly all intact. Easy to assemble etc just took a bit of time. Really good quality and sturdy. Just bought a canopy for it as the pigeons love it... canopy good, easy to put together and fit. Great service and quality. Instructions are not that great but ok”

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Posted 5 years ago

“Expensive but decent quality products and excellent service”

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Posted 5 years ago

“Ordered a new trampoline bed online then needed to add an item so rang the office to see if I could add it to the order and the person I spoke to was extremely helpful and sorted out my request no problems. The trampoline is great too. Great quality.”

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Posted 5 years ago

“Wow! what a fantastic trampoline. Excellent company arrived the very next day after ordering.”

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Posted 5 years ago

“Once the items were back in stock the process was quick and easy. Only down side is that contact by phone doesn’t seem possible at the moment, although I acknowledge that this may be due to Covid-19 issues.”

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Posted 5 years ago

“I'm a customer from the United States and could not find a specific part for our Orbounder trampoline. I called Jumpking.eu and talked with a very kind lady who found the exact part I needed and shipped it by airmail. She went above and beyond the call of duty to help me. I would gladly do business with them again. They are a fantastic company!”

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Posted 5 years ago

“It is a great attraction to children of all ages. It seems to feel very steady and solid. The net is a necessity.”

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Posted 5 years ago

“Good communication and fast delivery.”

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Posted 5 years ago

“Excellent communication, well built product, and quick delivery. Good work”

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Posted 5 years ago

“Since the dayS of MFI instructions have always been not well written, and this is the same. These Jumpking trampolines are a quality product and they could afford a well recorded video. However I am so happy I believed Jumpking to be the best Trampoline Company there is. I was charged an extra £29.99 for a tie down kit which I believed should have come with the deluxe kit and it did so I have Two now.”

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Posted 5 years ago

“This is the second trampoline that I have purchase from Jumping. They are a very efficient company with a very good product.”

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Posted 5 years ago

“Very good quality accessories trampoline is like new again”

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Posted 5 years ago

“Prompt and clear help when needed to replace top pole of trampoline net”

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Posted 5 years ago

“The phone advice I received was very helpful, and the replacement parts I ordered worked perfectly.”

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Posted 5 years ago

“It was a very good replacement for trampoline and it seemed better than original G 3 rod set”

Helpful Report

Posted 5 years ago

“I purchased a 7x10ft trampoline but unfortunately within a week of first use the entrance zip mechanism came off the teeth and could not be secured rendering the trampoline unusable. I immediately contacted Jumpking who initially promised a replacement net within a week, however 2.5 weeks after the expected delivery the net has not been received and I have received no response to my chasing emails. Unfortunately my experience has therefore been disappointing and I am left with an unusable trampoline which my children constantly want to play on but can’t! I would not recommend using this company.”

Helpful Report

Posted 5 years ago

“Brought a net for my sons trampoline, correct size but height not correct. I have tried to contact to arrange a return but no responce from customer service. Poor service.”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,992 reviews