Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,928 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,928 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 2 star review on 14th May 2019

Amveer Johal

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Nice quality by the 8ft cover doesn't cover the entirity of my 8ft trampoline bed unfortunately.”

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Posted 8 years ago

“The best trampolines out there and cannot fault Jumpking's Customer service. Great job guys!”

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Posted 8 years ago

“We ordered a particular trampoline on line, before which we asked for advice from staff at Jumpking. The lady we spoke to was extremely helpful, clearing up a couple of things for us, i.e. that we could in the future contact Jumpking and order spare parts for the trampoline we ordered. Which made us decide to order from Jumpking. There was a slight confusion over delivery days/times, but we contacted the carrier when the trampoline was late arriving and it then arrived quite soon after our enquiry phone call”

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Posted 8 years ago

“delivery quickly and just what I needed - fab and one very happy daughter”

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Posted 8 years ago

“So easy to order on line , fast delivery and easy to assemble wouldn't hesitate recommending jumpking”

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Posted 8 years ago

“We ordered a replacement net and padding for the rectangle trampoline we bought from you a few years ago. I ordered the incorrect items and Jumpking offered to fully refund once items returned. Many thanks”

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Posted 8 years ago

“The day after placing my order I received a phone call from Jumpking arranging delivery of the trampoline on the next working day, which was fantastic. The trampoline itself was straightforward to put together and has already provided the family with hours of fun.”

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Posted 8 years ago

“UPS never delivered the trampoline!! Promised it on the Tuesday. Nothing!! Wednesday, still nothing after I stayed in all day, so we phoned UPS. A lady rang back and said the driver had finished for the day, so someone would ring Thursday morning. No call on Thursday, so we rang in the afternoon and they said the trampoline had been delivered, but no trampoline, no card through the letter box, our neighbours knew nothing about it. Our son's Birthday was on Sunday, so gave up after so many empty promises and ordered a trampoline from another company. A shambles and dreadful customer service.”

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Posted 8 years ago

“Really pleased with our purchase arrived within 3 days as instructed, it is now up and waiting for some Grandchildren to come and test it out!!”

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Posted 8 years ago

“We bought a 6x9 rectangular trampoline and our daughter is delighted. The trampoline is as described, excellent quality and good price. Excellent service, fast delivea, got a call from staff to arrange best time for delivery. No hassle or fuss, good communications and would recommend.”

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Posted 8 years ago

“It looks a good trampoline for the price we paid ,but we have already had to replace about eight springs as they have broken ,only my son goes on the trampoline ,and he is within the recommended weight”

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Posted 8 years ago

“Original order processed smoothly - item lost by courier - query sent to Jumpking - reply from Harriet Partridge (Customer Services) - item delivered as promised two days later. Item exactly as ordered - very pleased with the service received - will definitely recommend to others.”

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Posted 8 years ago

“Although postage was expensive it did arrive pretty quick. It fits perfectly and is much better quality than the original one”

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Posted 8 years ago

“Happy with product. Yodel was terrible did not know it was delivered and was left out in the rain and was put behind a car in the drive.”

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Posted 8 years ago

“I still don't have a complete trampoline. To be fair to JumpKing the main issues seem to be with the deliverer, the delivery service has been appalling. The initially made the delivery of only 3 out of the 4 boxes. The second box arrived (at a different time to when it was promised) but was shrink wrapped and had clearly been opened in transit. Several items are missing from the box. I still do not have a complete trampoline.”

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Posted 8 years ago

“They responded to my request quickly. They helped me make the correct decision. The new surround arrived as planned, fitted and looks good.”

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Posted 8 years ago

“Our trampoline recently blew over in a gale because I didn't fix it down properly. Two of the bottom enclosure poles were bent but Jumpking sent replacement parts very quickly. I am very happy with the trampoline design, ease of construction and after sales service. My daughters and granddaughters are very pleased too. They have great fun.”

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Posted 8 years ago

“Quick delivery -Arrived several days before estimation Assembly was straightforward and directions were self-explanatory with the exception of the 10 gold springs. A quick phone call to support resolved the issued without delay. Trampoline is well made and rugged. Had an issue with a defective black rod segment which precluded the black rods fitting together as designed. Called and email support and had a timely replacement sent. Now the JumpKing JumpPod is complete. Kids absolutely love it. 2016 much improved from the 2014 version we had before.”

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Posted 8 years ago

“We were advised next day delivery - waited in all day on Saturday for it. We were told on Monday when we call that the van broke down on Saturday ! No one told us - and they then left the new net on the porch on Monday - again with out a call. We only found out when we called you. If you care - can you call me on 07919184907. That may restore some confidence that you want to do something about this feedback. thank you”

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Posted 8 years ago

“Easy to order and turned up when promised 3 days later.”

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Posted 8 years ago

Jumpking.eu is rated 4.3 based on 1,928 reviews