Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,927 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,927 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 87%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“There was a problem with delivery and Jumpking were amazing and so accommodating at sorting out the problem. Can’t recommend them enough, 👍”

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Posted 5 years ago

“Had the item i wanted and was delivered within 2 days.Great service.”

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Posted 5 years ago

“Good service but spares are overpriced. £12 + £6 postage for a short steel pole when the whole trampoline is £100”

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Posted 5 years ago

“Have no idea how to return my items that I have ordered and now I think I've gone past my return date”

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Posted 5 years ago

Deary Daryl, We accept returns within 30 days of purchase, I can see you are still within this period. On receipt we will issue a full refund. I will call you to discuss. Amanda

Posted 5 years ago

“Excellent, helpful and friendly customer service. Prompt delivery so cannot fault Jumpking. Trampoline is now five years old and still going strong. Only replacement net was required.”

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Posted 5 years ago

“Quick and simple. Products were easy to locate and purchase and arrived very promptly in great condition”

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Posted 5 years ago

“Excellent customer service. I received a call the day after placing an order for a replacement part to check I had ordered the correct one, which I had not. The correct part came 2 days later. Very efficient. Thank you for your help.”

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Posted 5 years ago

“I must admit as our jumpking trampoline was quite old I wasn't sure we would be able to find a new safety net for it , after scrolling through their online catalogue we found the right one , ordered and delivery was very quick. Looks as good as new now. Great service.”

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Posted 5 years ago

“Net and skirt purchased. Good quality, expensive when compared to other models. Could benefit from instructions - fitting is not intuitive without some prior knowledge. Excellent service, quick delivery. Happy with service and product”

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Posted 5 years ago

“Bought the 7x10 foot oval trampoline and am very happy with the service. The trampoline was delivered within 5 working days. The trampoline itself is incredibly well built, relatively easy to put together and of great quality.”

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Posted 5 years ago

“Quality spares at a fair price fast delivery and great service.”

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Posted 5 years ago

“I have been a little unfortunate with my order. The delivery was incorrect in the first instance as we received 1 box was missing and another was duplicated. This was very quickly rectified. When the trampoline was put together we discovered that the netting was not quite big enough and so could not be zipped shut. We are waiting for a replacement. Unfortunately this always entails having to wait in all day for a delivery as no specific delivery time can be given - tricky situation if you are working!!!”

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Posted 5 years ago

“Very helpful when I needed to exchange due to ordering the wrong net!”

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Posted 5 years ago

“Easy to order. Speedy delivery. Product exactly what we needed”

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Posted 5 years ago

“Great service, came straight away. Easy to assemble, kids love it.”

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Posted 5 years ago

“Brilliant item! Exactly as it is described. Fits my trampoline perfectly. Quick dispatch! Recommended.”

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Posted 5 years ago

“Excellent customer service and rapid delivery. They even called to ensure I had ordered the correct parts for my trampoline!”

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Posted 5 years ago

“Quality trampoline spares, fair price and fat delivery.”

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Posted 5 years ago

“Online order placed, I was contacted within 24hrs to explain a stock issue. This delayed delivery by a few days. Very good customer service keeping me honestly informed, and items still arrived quicker than quoted on the phone. I wouldn't hesitate in recommending Jumpking to anyone I know. Thanks again.”

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Posted 5 years ago

“Needed some replacements for the netting and spring padding on my 10ft trampoline and was pleasantly surprised that they were readily available for my 6 year old trampoline, as I had resigned myself to having to buy a new one. Parts arrived quickly and fitted fine.”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,927 reviews