Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,993 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

Write Your review

Tell us how Jumpking.eu made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

Leave this blank if you'd like to publish your review anonymously.

(Optional)

Whats your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Very easy to order from and arrived very quickly and easily”

Helpful Report

Posted 5 years ago

“Trampoline arrived in good time , instructions clear and straight forward to build. Very happy with product”

Helpful Report

Posted 5 years ago

“Brilliant prices on the trampolines”

Helpful Report

Posted 5 years ago

“Trampoline arrived pretty quickly despite the fact that we were on lockdown. Took us longer than the stated two hours to put together, but once it was up it was brilliant, big enough for parents to have a go”

Helpful Report

Posted 5 years ago

“Quick turnaround on the trampoline and ladder parts of order considering the Covid lockdown but still missing trampoline cover and tie down. Cannot get through to customer services and they are not replying by email (as recommended by them) or following left voicemail. It’s been nearly 2 weeks from original order and still waiting on reply on missing items and when I should expect their arrival. Otherwise very happy with trampoline, tent and ladder!”

Helpful Report

Posted 5 years ago

“Great service”

Helpful Report

Posted 5 years ago

“Item was not delivered to my address. The person packing my drivers confused the billing address and the. Delivery address. I had to locate the item myself. Very poor customer service, impossible to get in touch through any medium. (Social media, email or phone) The item however was just what we wanted and the price was good.”

Helpful Report

Posted 5 years ago

“Delivery excellent instructions very confusing”

Helpful Report

Posted 5 years ago

“Delivered on time, was easily assembled by my children (ages 11, 13, 15 and 17) and has been used every day since we got it. A superb buy - thanks JumpKing!”

Helpful Report

Posted 5 years ago

“Excellent service !”

Helpful Report

Posted 5 years ago

“Fantastic trampoline, easy to assemble. Purchasing accessories just as easy and arrived swiftly.”

Helpful Report

Posted 5 years ago

“Fabulous company and product. We were kept well informed on delivery times etc. Trampoline was easy to assemble, strong and stable. Perfect for advanced tumbling. Would highly recommend.”

Helpful Report

Posted 5 years ago

“Ordered a trampoline surround, inspite of covid19, it turned up quickly, unfortunately it was not as described. I have contacted customer services but as yet have had no response. This rating may change, depending on how they deal with it when they respond.”

Helpful Report

Posted 5 years ago

“Very impressed with the service. Considering the current situation...,amazing. Thanks very much.”

Helpful Report

Posted 5 years ago

“Speedy delivery even with delays due to CV-19. Ordered on Sunday and arrived on Wednesday. Well packaged items.”

Helpful Report

Posted 5 years ago

“Fast delivery and great customer service. Also for the trampoline at a better price than other retailers selling the same trampoline!”

Helpful Report

Posted 5 years ago

“all good very happy”

Helpful Report

Posted 5 years ago

“Poor customer service, I was unable to get through via the phone and no one responded to my emails. I appreciate we are in difficult times (COVID-19) but there was no info on website to suggest they could not respond to emails.”

Helpful Report

Posted 5 years ago

“Excellent quality. Great delivery”

Helpful Report

Posted 5 years ago

“My trampoline arrived with a faulty bounce mat and a hole in the enclosure net where a spring had got caught up in transit. Due to the current crisis, it took days for someone to respond to me and when they did they agreed to send out replacement items. On arrival, however, these were fo a smaller trampoline. We are still waiting for the correct items, it’s now been just over a week! I’m sure this isn’t the usual service, I think we’ve just had bad luck. This is our second trampoline, our first lasted about 8 years, very well made.”

Helpful Report

Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,993 reviews