Jumpking.eu Reviews

Name: Jumpking.eu
Address: Unit 3/3a Farthing Road Ind Est, Ipswich
Rating: 4.27

4.3 Rating 1,993 Reviews

81 %

of reviewers recommend Jumpking.eu

4.3

Based on 1,993 reviews

Shipping & Delivery
Delivery Methods	Courier
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 88%
Accurate And Undamaged Orders	Greater than 91%
Customer Service
Communication Channels	Telephone, Email, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5

Visit Website

Phone:

01473 747792

Email:

customerservice@yjeurope.co.uk

Location:

Unit 3/3a Farthing Road Ind Est
Ipswich
IP1 5AP

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Jumpking.eu 5 star review on 9th May 2025

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful Language: Any Any

English

“Delivery was quick”

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Posted 5 years ago

“Great selection of equipment and speedy delivery. Excellent service, will definitely use again and highly recommend to others. Thank you”

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Posted 5 years ago

“Great prompt service. Really handy they still had a replacement net for a trampoline we bought 3 years ago.”

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Posted 5 years ago

“Perfect! Having looked a long time for a 3 pole padding for our 8ft trampoline.. very hard to find.. thought I would go on Jumpking... Thankyou Jumpking, very pleased with my delivery.”

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Posted 5 years ago

“Great product and very fast service”

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Posted 5 years ago

“Really good service, we ordered our trampoline we got a call to confirm delivery and it was delivered the next day. Excellent company.”

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Posted 5 years ago

“Fantastic product. Great service!”

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Posted 5 years ago

“Super-fast and efficient delivery, and a great quality trampoline. The only thing I would say is that the instructions for assembly aren't the greatest, so these could definitely be improved.”

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Posted 5 years ago

“Easy to order & very prompt delivery.”

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Posted 5 years ago

“My order was incomplete I am missing a goal and a football. I have emailed twice and not had a response as to when I will receive the items I have paid for. Extremely poor customer service I would not recommend your company.”

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Posted 5 years ago

“great service thank you.”

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Posted 5 years ago

“Prompt delivery and very easy to order.”

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Posted 5 years ago

“Excellent service and kids absolutely brilliant trampoline :-)”

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Posted 5 years ago

“Sales experience was great - it arrived quickly and communication on delivery was good. After sales experience has been terrible. We have unfortunately been sent a faulty part wish means we can't put the trampoline together. We have sent 2 emails with no response, nobody is answering the phone, and the answer message refers to an online chat facility that doesn't appear to exist. I do appreciate the difficult circumstances but it's been over a week now and we would have expected some sort of acknowledgement at least.”

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Posted 5 years ago

“Fast delivery and exactly as described.”

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Posted 5 years ago

“Trampoline arrived in record time but we're still waiting for the ladder and pegs which we have paid for and ordered as a single order. No one is replying to email so frankly their customer service is shocking. B disappointed.”

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Posted 5 years ago

“I am still waiting for a reply. I ordered a 14ft net but you delivered a 10ft net. I would like the correct size delivered ASAP please.”

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Posted 5 years ago

“Acknowledging the current Covid-19 situation is creating challenges for everyone, the service from Jumping.eu has been appalling. Our trampoline arrived with an incorrect sized part (see photo) and for 9 days we have been unable to contact anyone to sort out the situation. No-one has replied to our emails, calls go straight to voice mail despite the message stating that someone should be answering from 23 March onwards. The online chat function has also failed. We'll keep trying, either to get our money back or receive the correct part.”

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Posted 5 years ago

“After almost 7 years and several repairs our trampoline net was beyond fixing! I placed my order with Jumpking.eu and it arrived in 2 working days, thankyou jumpking for your great customer service and prompt dispatch of this product”

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Posted 5 years ago

“Really exceptional service and care with a follow up call to ensure I had ordered the correct spare prior to dispatch. Thanks a mil!”

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Posted 5 years ago

Jumpking.eu is rated 4.3 based on 1,993 reviews