Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,498 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

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“Great service, prompt and correct delivery”

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Posted 3 years ago

Hello Ann, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“We love these coats good quality, easy to put on and keep our dogs nice and dry.”

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Posted 3 years ago

Hello, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Never received”

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Posted 3 years ago

Hi Adam Your item was confirmed delivered just two days after your order. I have checked the tracking and all is ok. I will ask a customer service member to contact you.

Posted 3 years ago

“Great service and really quick delivery”

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Posted 3 years ago

Hello Mick, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Bought the comfort harness and leads for both dogs. Good quality products that look good too. Everything arrived quickly and no issues.”

Mountain Dog 5 star review on 18th September 2022

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Posted 3 years ago

Hello Sue, Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“We bought a long line and two harnesses from Mountain Dog. There was an issue with one of the harnesses (the stitching failed after only a couple of weeks) and I was able to log the issue online, get approval for a replacement almost instantly, and the replacement harness itself arrived the next day in the post. On a Sunday. Excellent customer service and it meant we were not left in the lurch without a working harness. Very pleased with the experience of dealing with them and we have a happy dog running around in a smart new harness on a sturdy long line.”

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Posted 3 years ago

Hello Jon, Thank you for the lovely review! We're so glad to hear that were able to help! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“I am very happy with the harness. It is very adjustable and fits my dog perfectly. She looks very smart in it too and it's so easy to put on. Thank you very much”

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Posted 3 years ago

Hello Jane, Thanks for taking the time to leave us a review! We are so glad you are happy with your order - we do hope to see you again soon!

Posted 3 years ago

“Fast delivery, well packaged, great communication, ⭐️⭐️⭐️⭐️⭐️From me THANK YOU 🐕👍🏻”

Mountain Dog 5 star review on 17th September 2022

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Posted 3 years ago

Hi Julie, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Great products and fantastic service”

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Posted 3 years ago

Hello Andy, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Bought a couple of items. Very fast despatch and delivery. Items excellent quality at very competitive prices.”

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Posted 3 years ago

Hello Martin, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us.

Posted 3 years ago

“This is fantastic, I got a medium which was a little big on me but I don’t mind as I can wear it over my coat if I need to. I love all the pockets and have plenty of space for treats and toys….perfect for training your dog and keeping their attention on you when needed”

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Posted 3 years ago

Hello Aarti, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Brilliant service , I will definitely use them again .”

Mountain Dog 5 star review on 15th September 2022

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Posted 3 years ago

Hello John, Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“Really good piece of kit. Stops my dog getting tangled on the back seat and he’s much happier now. Recommended!”

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Posted 3 years ago

Hello Charles, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Excellent product and quick delivery.”

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Posted 3 years ago

Hello Justin, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Brilliant customer service - helpfull and understanding, even provided great personal product recommendaiton ad advise. Great quality product and my little Milo absolutely loves his new rain coat!”

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Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Great service and helpful”

Mountain Dog 5 star review on 13th September 2022

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Posted 3 years ago

Hello Mike, Thanks so much for sharing this fantastic photo of your pups! Seeing delighted dogs is one of the best parts of the job 😊 Keep an eye out on our social media – your pups will be making a guest appearance 😉

Posted 3 years ago

“Looks like really good kit, not had an opportunity to wear it yet coz not been cold enough, I have purchased other Ruffwear dog equipment and they are first class! Good service from Mountain dog with no issues.”

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Posted 3 years ago

Thank you so much for the amazing feedback, Pete! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Excellent service and quality product. Thank you.”

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Posted 3 years ago

Thank you so much for the amazing feedback, Moyra! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Quick delivery, reasonable prices, quality product”

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Posted 3 years ago

Hello Lucy, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“A great range of products and plenty of offers are provided through the newsletter. Prices are always competitive and delivery has always been quick and on time.”

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Posted 3 years ago

Hello Alexander, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,498 reviews