Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,652 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,652 reviews

Shipping & Delivery
Delivery Methods	Postal Service, Courier
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Live Chat, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 300,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kong, Non-stop dogwear, K9 Sport Sack, ChuckIt! and more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 27th September 2026

2151

Anonymous

Anonymous // 01/01/2019

Filter: Rated 4 None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Bought 3 items: The grip on the DHA Grip Line is phenomenal - worth 5 stars by itself. My Retriever is boisterous Non-Stop Ramble Harness is a good fit only I find the D-ring too thick for the smaller Karabiner on the DHA Grip Line - nothing that a slight filing couldn't fix. The smaller karabiner does fit the standard flt style D-ring ok. Not a complaint just thought you should know. Kong Fetch Stick (float) on Rope - lasted all of 5 mins, (my fault dog) pinched it and chewed off the rope while I filled his shower.”

Helpful Report

Posted 1 month ago

Thank you so much Keith!

Posted 1 week ago

“I recently made my first order. At first I was a little disappointed about how long it took to prepare and dispatch my parcel but on reflection I feel this is simply because I’ve become accustomed to next day shipping from big businesses and this simply isn’t one of them. It took seven days from placing the order to receiving the item (give or take accounting for business hours and postage cut offs). When I had a query however, the customer service from Katie was lovely and she helped me with a number of questions. When I got the product through it was great quality and the price is just as good as the bigger companies, if not better in some cases! I’m sure I’ll be buying from here in the future.”

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Posted 2 months ago

Wonderful to hear Katie could help, she is a real credit to us! Thank you so much for your lovely review!

Posted 2 weeks ago

“Easy, clear ordering, speedy delivery, great product! Ruffwear Swamp cool vest. Works really well even @ 35degrees!!! We have no aircon or anywhere to go...More expensive than other suppliers.”

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Posted 2 months ago

Wonderful! Thank you so much Rebecca!

Posted 2 weeks ago

“good and fast delivery”

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Posted 4 months ago

Thank you so much!

Posted 3 months ago

“I don't usually bother submitting reviews, but having recommended their products to several dog-owner friends, thought I'd make an exception! We have a number of Mountain Dog products and have found them to be very well-made and hard-wearing. We have a DNA Ascent rope lead, which we use on a daily basis, as well as a DNA grip line for longer walks and training. We have recently also purchased a DNA Road Trip Shock Anchor tether for use in the car and are equally pleased with it. It cost a few pounds more than similar products on Amazon but is much better constructed, something that is very important to us as our dog (a bull lurcher) is very strong! The clips are really sturdy and the materials used for the leads is also very high quality. Delivery has been very prompt as well.”

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Posted 11 months ago

Thank you so much!

Posted 11 months ago

“Quick delivery DNA shock bungee lead 2 ft extension Made a difference to walking my cane corso Good quality product Thanks”

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Posted 1 year ago

Thank you so much John!

Posted 1 year ago

“good quality materials, fast efficient delivery with good communication”

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Posted 1 year ago

Thank you so much for your kind words Paul!

Posted 1 year ago

“I purchased a Ruffwear lead from the Mountain Dog website and arrived as described and a very quick delivery.”

Mountain Dog 4 star review on 4th July 2025

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Posted 1 year ago

Great to hear you're so pleased with our service Ian. Thank you so much for your review

Posted 1 year ago

“Ordered 2 dog leads, only 1 arrived but I emailed and they quickly sent out the 2nd lead, great customer service and good leads”

Helpful Report

Posted 1 year ago

Hi Lisa, Thank you so much for taking the time to leave a review. Rest assured this is an extremely rare error, and far from the usual Mountain Dog way, our apologies again - we're happy to hear the team was able to rectify this very quickly. Best wishes, Team Mountain Dog

Posted 1 year ago

“Thanks for prompt delivery of my dogs harness”

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Posted 1 year ago

Thank you so much Karia!

Posted 1 year ago

“I found what I was looking for very easily and it arrived within a few days. I'd measured my dog in a cordance with the sizing guide, bought a coat to match and hoped it would be ok. Unfortunately, the coat was way too big and I requested a return. I was surprised to learn that I would be covering the cost of return postage and that my refund would not include my original cost of shipping. I appreciate returns are inconvenient for online businesses, but I've had better return experiences with other online retailers. Most cover your return cost and send out replacements free of charge. The returns T&C's need to be looked at because I'm pretty sure they are not in-line with distance selling regulations. I accepted the refund, minus the cost of my original shipping, but I don't see why I wasn't refunded in full. I followed the sizing guide, measured my dog appropriately and I'm £10 worse off as a result. I will check return policies in future!”

Helpful Report

Posted 1 year ago

We're sorry to hear the coat you bought didn't work for your dog. the good news is that all our sizing guides use sizing provided by the manufactures and are correct to the garments/items we sell. Alas, like with items for ourselves not everything works for everyone so we can never be 100% that an item will suit until it meets a dog. Different shape dogs/breeds of our best furry friends will fit a coat differently to each other. Rest assured our returns policy is in-line with distance selling rules. Thank you so much for your review and for supporting our small business

Posted 1 year ago

“Arrived in good time”

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Posted 1 year ago

Always lovely to hear! Thank you so much!

Posted 1 year ago

“Great product.”

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Posted 1 year ago

Aways lovely to hear Gavin! Thank you so much for your review!

Posted 1 year ago

“We bought dog coats, towels, a Kong toy and a training pouch. All of the items are good quality and were sent out promptly. However, the parcel was dispatched using Royal Mail 48 hour tracked and this was abysmal. The parcel was sent by Royal Mail from the local centre to the wrong depot and then had to be resent to another depot in a different part of the country before it could be sent to our local delivery centre. What should have been a 48 hour service, ended up being a 6 day service. A different courier would be better in future.”

Helpful Report

Posted 1 year ago

Lovely to hear you're so pleased with all the items from your order Christine. I can see, our hard working team shipped your free shipping order the same day it was placed on the Wednesday 20th after our 2pm same day shipping cut off and Royal Mail completed delivery on Monday 25th within our 3-5 working day estimate for our free delivery service. Alas, it does seem Royal Mail where up against it with your parcel in this instance, due to high volumes within their network, around what has become Black Friday Month for most, along with adverse weather in many areas including localised flooding. As you can imagine we have tried all carriers over the years and on a whole have found Royal Mail to be the most reliable (in many cases nothing beats a local posties knowledge). Thank you so much for choosing our small business rest assured we do value your review and feedback.

Posted 1 year ago

“I ordered a Ruffwear jecket for my dog. It was depatched quickly. It was lovely but unfortuately didn't fit, being too long in the back and too tight around her girth. I requested a return which was approved and so sent it back. Have now had confirmation the refund is being made, to just waiting for it to show up on my card. No hassle and good service from Mountain Dog.”

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Posted 1 year ago

Thank you for your review Auton

Posted 1 year ago

“I'd never heard of them before and took a chance with ordering. The dog harness arrived as expected with good parcel tracking and it was exactly what I ordered. I would return to buy from them again although their stock choice is limited.”

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Posted 1 year ago

Thank you so much for taking a chance on us! Thank you for supporting our small business

Posted 1 year ago

“Excellent prices, lower than main dealer. Haven't found the returns as easy unfortunately. I received a packing slip on an email, but unfortunately have no printer, so had to find a shop to.print and oay for that as well as expensive tracked Royal Mail return for one item which was way too big even though I followed the sizing guide. Hoping I don't have to chase up my refund now.”

Helpful Report

Posted 2 years ago

Thank you so much for your review and feedback Amanda. Sadly while the sizing used are 100% accurate from the manufacturer, different shapes can cause items to fit differently on some than others and not everything works for everyone. Here at Mountain Dog, as not everyone has a printer we are always happy to accept returns with either the original packing slip or a hand written identification note to help our team best process a return once it arrives with us. Rest assured all returns are natively processed the same day they land with us with the banking side of things normally only takes a few working day for them to do their bit for us all. Thank you so much for choosing our small business

Posted 2 years ago

“Good service and quick delivery”

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Posted 2 years ago

So lovely to hear Peter, thank you so much for your kind review and for choosing Mountain Dog!

Posted 2 years ago

“Good strong lead...the shock absorber is a great addition..the only minus I have is my dog wears a harness and the clip ion lead is small so proves tricky to attach to two rings on harness”

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Posted 2 years ago

Thank you so much for your lovely review and for choosing Mountain Dog Yvonne!

Posted 2 years ago

“I found the items I wanted to purchase at a good price. I deducted a star because despite spending well over £200 the items were sent via RoyalMail 48 service which meant I had to wait longer for the goods to arrive. Whilst I appreciate that I selected the slower service becasue I did not want to pay for delivery it would have been excellent customer service to upgrade my shipping.”

Mountain Dog 4 star review on 29th January 2024

Helpful Report

Posted 2 years ago

We do appreciate your feedback, alas to help protect our small business for the future we do have to keep a very close eye on costs. Thank you so much for your kind words and for sharing your wonderful photo!

Posted 2 years ago

Mountain Dog is rated 4.9 based on 6,652 reviews