Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,498 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

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“Great booties well made very strong, just need our pup to get use to them.”

Mountain Dog 5 star review on 1st October 2022

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Posted 3 years ago

Hello Charlie, Thanks so much for leaving us such a great review! We hope to see you again soon :)

Posted 3 years ago

“Excellent choice of harnesses and found the perfect one for my dog, which was dispatched very promptly!”

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Posted 3 years ago

Thanks so much for leaving us such a great review, Janet! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“This company has quite a good range of products. They cater for all kinds of dogs especially active dogs with specialist clothing etc hence the name. They also cater for every other dog with toys and treats etc. Also many other things.”

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Posted 3 years ago

Hello Shirley, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Help received on live chat was very helpful, they suggested the best back pack for my puppy.”

Mountain Dog 5 star review on 30th September 2022

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Posted 3 years ago

Hello Michelle, Thanks for leaving us such a lovely review! We hope you and your doggo have many happy adventures with your new backpack :)

Posted 3 years ago

“1 week in, started to fray along the top already :(”

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Posted 3 years ago

Hello Alexander, We are sorry to hear you were not 100% satisfied with your order - this is never what we want to hear! Feel free to contact our customer service team via email at basecamp@mountaindog.uk or our online chat between 9AM and 4.00PM. Best Wishes, Mountain Dog

Posted 3 years ago

“Great harness for my enthusiastic Cocker who just has to be in front! The front chest D ring just stops him in his tracks...”

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Posted 3 years ago

Hi, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Very pleased with the collar and the prompt delivery.”

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Posted 3 years ago

Hi Fiona, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Fast delivery. Easily tracked.”

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Posted 3 years ago

Hello James, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us.

Posted 3 years ago

“Really prompt service. The Ruffwear Flagline harness arrived in good time, it was well packaged and is exactly as illustrated on the website. Really pleased 😊”

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Posted 3 years ago

Hi Sue, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Mountain dog have a good range of high quality products. They are expensive but you get what you pay for and are worth the extra cost. The website is good and ordering and delivery quick and efficient.”

Mountain Dog 5 star review on 28th September 2022

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Posted 3 years ago

Hello Margaret, Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“Nice fit on my dog, looks good and was delivered no fuss.”

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Posted 3 years ago

Hello Alan, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Very quick delivery appreciated introductory 10% off. Good quality & secure harness.”

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Posted 3 years ago

Hi Julie, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Excellent product so far”

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Posted 3 years ago

Thank you for leaving such a great review, Neile!

Posted 3 years ago

“Fantastic service and high quality items I have come to expect, super company to deal with”

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Posted 3 years ago

Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“Bought my belt and lead for coastal path walking used it today works a treat many thanks for supplying us and for a quick delivery can't fault you”

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Posted 3 years ago

Hello! Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Excellent harness and really well made. Unfortunately I tried 2 sizes and neither fit my dog. He’s not fully grown so will probably try again when he reaches full size”

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Posted 3 years ago

Hello Taylor, Thanks for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Excellent service, purchased a dog harness, we got the measurements wrong, easy to return and quick to send out replacement of correct size. Have placed a further order from Mountain Dog. Highly recommended!”

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Posted 3 years ago

Hello Victoria, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Excellent service, good selection of gear at competitive prices. Delivery was fast and without any hassle. Would definitely recommend and will be purchasing from here again in the future.”

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Posted 3 years ago

Hello Matt, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Nice product, slip leash, which appear quite a rare product nowadays. Delivery was super fast.”

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Posted 3 years ago

Hello Greg, Thank you for leaving us a great review! We are so pleased you are happy with your product - We hope to see you again soon! 😊

Posted 3 years ago

“Good selection, great quality, often cheaper than anywhere else and quick delivery… …my only criticism, while delivery is free returns are £3.99, so far ok, however if you pack multiple orders together you still get charged the delivery for each order. My lesson is that I will only purchase what I am pretty sure I want and not multiple choices.”

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Posted 3 years ago

Hello Denise, Thanks so much for taking the time to leave a review! I’m glad to hear your general experience with us has been positive. With regards to returns, we are a small business in which we are simply not able to make the Margine in regard to offering free returns. We have had to take into account the cost of living rising which has caused increase in Mountain Dog HQ's bills including standard carriage charges. We always take feedback on board and if we can, we will make amends to this. We hope to see you again soon :)

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,498 reviews