Mountain Dog Reviews

Name: Mountain Dog
Address: 17 Endeavour Park, Nelson Park West, Cramlington, Northumberland
Rating: 4.92

4.9 Rating 6,498 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 6,498 reviews

Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Next Day
On-time Delivery	99%
Accurate And Undamaged Orders	100%
Customer Service
Communication Channels	Email, Telephone
Queries Resolved In	Under An Hour

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

17 Endeavour Park,
Nelson Park West,
Cramlington
Northumberland
NE23 1XA

Mountain Dog 5 star review on 14th March 2026

2111

Anonymous

Anonymous // 01/01/2019

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“Amazing customer service and very quick shipping! Second time ordering from them and it won't be the last !”

Mountain Dog 5 star review on 6th September 2022

Helpful Report

Posted 3 years ago

Hello Marie, Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊 Keep an eye out on our social media – your pup will be making a guest appearance 😉

Posted 3 years ago

“Wide range of good quality brands and items on the website. Website easy to navigate. Ordering straight forward and delivery always very quick. Have never been disappointed with a purchase!”

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Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Very Professional to Deal with,parcel arrived on time.”

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Posted 3 years ago

Hello D. Holmes, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Quality collar.”

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Posted 3 years ago

Hello Alister, Thank you so much for the review -we are glad you like the collar! We hope to see you shopping with us again in the future.

Posted 3 years ago

“Fantastic harness the best I have ever had”

Mountain Dog 5 star review on 4th September 2022

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Posted 3 years ago

Hello Gillian, Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊

Posted 3 years ago

“It is very easy to put up but I am disappointed with the material. It is not very thick so I do worry it will not last long”

Helpful Report

Posted 3 years ago

Hello, We are sorry to hear you were not 100% satisfied with your order - this is never what we want to hear! Feel free to contact our customer service team via email at basecamp@mountaindog.uk or our online chat between 9AM and 4.00PM. Best Wishes, Mountain Dog Team

Posted 3 years ago

“Finally found a harness to fit my springer pup . I tried at least 3 others that were either to small for his head , gaped at the neck , or were too short in the body and dug in behind his front legs. This one fits perfectly , thank you for making this so easy to fit too !!The biggest bonus is not too many straps so easy to put on without him grabbing the straps in his mouth. It does cost a few treats to get his head through the top though 😂”

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Posted 3 years ago

hello Susan, Thank you so much for the lovely feedback! We do hope to see you again in the future!

Posted 3 years ago

“Lead is perfect exactly what we needed to control our powerful German shepherd! Perfect for walking or running and leaves hands free for everything else!”

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Posted 3 years ago

Hello Walton, Thank you so much for leaving us a review - We are so glad that you found a product that works for you and your furry friend! We hope to see you again soon.

Posted 3 years ago

“Great service and fast shipping! My dog loves his new harness :)”

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Posted 3 years ago

Hello Roshaana, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Easy to navigate the website and quick delivery. Unfortunately I had to send my order back due to a size issue, but the refund was prompt and communication excellent. Will definitely use again.”

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Posted 3 years ago

Hello Donna, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us.

Posted 3 years ago

“Very good and quick delivery”

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Posted 3 years ago

Hello Susan, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us.

Posted 3 years ago

“Ordered a harness and a toy. They were delivered the next day. The harness is fantastic, quality materials and made to last. Fits the dog great. Would definitely buy from here again.”

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Posted 3 years ago

Hello Chris, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We are so glad to hear that you are happy with the product!

Posted 3 years ago

“Prompt service good value”

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Posted 3 years ago

Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us.

Posted 3 years ago

“Quick and efficient delivery.”

Mountain Dog 5 star review on 2nd September 2022

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Posted 3 years ago

Hello Peter, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Superb quality My Staffie loves it”

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Posted 3 years ago

Hello Nic, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Excellent dog coat, promptly delivered. I ordered wrong size and got the right size delivered very quickly. Very impressed. 10/10”

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Posted 3 years ago

Hello David, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Purchase a ruffwear lead for my dog and price was great and delivery was speedy. The website has lots of choice for dog accessories which are great value for money!”

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Posted 3 years ago

hello Lisa, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Ordering was easy and delivery prompt.”

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Posted 3 years ago

Hello Nick, Thanks so much for leaving us such a great review! As you can imagine, we’re all dog owners here, so hearing this genuinely means the world to us. 😊

Posted 3 years ago

“Always helpful, no delivery problems.”

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Posted 3 years ago

Hello Karen, Thank you so much for the amazing feedback! This is the type of service we always strive to give to our customers, and reviews like yours mean the world to us. We hope to see you again soon!

Posted 3 years ago

“Found Mountain Dog on a random search and they seemed to have everything I needed for my Border Collie puppy, especially the Rukka mini harness that fits really well”

Mountain Dog 5 star review on 1st September 2022

Helpful Report

Posted 3 years ago

Thanks so much for sharing this fantastic photo of your pup! Seeing delighted dogs is one of the best parts of the job 😊 Keep an eye out on our social media – your pup will be making a guest appearance 😉

Posted 3 years ago

Mountain Dog is rated 4.9 based on 6,498 reviews