Mountain Dog Reviews

Name: Mountain Dog
Address: 12C Armstrong Court, North Seaton Industrial Estate, Ashington, 12C Armstrong Court, North Seaton Industrial Estate, Ashington, Northumberland
Rating: 4.91

4.9 Rating 5,564 Reviews

99 %

of reviewers recommend Mountain Dog

4.9

Based on 5,564 reviews


Shipping & Delivery
Delivery Methods	Courier, Postal Service
Average Delivery Time	Within 5 Days
On-time Delivery	99%
Accurate And Undamaged Orders	99%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	5 out of 5
Returns & Refunds
Refunds Process	Very Easy
Returns Process	Easy

About Mountain Dog:

Mountain Dog are proudly the UK's Premier Dog Outfitter.
Established as a home-based business in 2017 when our border collie pup, Denver, joined the family. Since then our business has grown rapidly alongside this fluff ball who still acts as our ambassadog and chief tester of many products.

Today we have now served well over 150,000 customers and our business, whilst still small and family focused, occupies over 5000 square feet and is full of amazing dog products for the active and not so active pup alike.

We are proud to be a leading independent partner of world class brands such as Ruffwear, Dog Copenhagen, Kurgo, Kong, Non-stop dogwear, K9 Sport Sack, Rukka, ChuckIt!, Kong, EzyDog and many more.

These quality brands are all complemented by a full range of dog care accessories and our own brand of food, accessories and treats.

Based in beautiful Northumberland our business sells on-line and at major dog events throughout the country such as Crufts.

Customer service, fast delivery, providing quality items, timely advice and all with a smile is at the heart of everything we do. We dont get it right all the time but this is always our objective.

Be assured we genuinely care, we are a small but experienced team and love to help.

Our Goal: Happy Customers with Delighted Dogs

Visit Website

Phone:

01670343010

Email:

bark@mountaindog.uk

Location:

12C Armstrong Court, North Seaton Industrial Estate, Ashington,
12C Armstrong Court, North Seaton Industrial Estate, Ashington
Northumberland
NE63 0YE

Mountain Dog 5 star review on 24th April 2024

1676

Anonymous

Anonymous // 01/01/2019

Filter: Helpful None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I purchased a harness and a matching lead costing over £70.00. Less than 3 months later the plastic clip on the harness broke. I dont know how it broke it was probably done whilst she was wearing it. She is a puller hence why we purchased one with a front clip also. I took photos to show the clip and where it broke. I was told that it was damaged by a third party.... I dont know how they came to that and they would not refund or replace. They stated they did not want to make a profit from this so offered me another harness i could for £37 which included postage!!!!!! I have 3 dogs. 2 Beagles and 1 Chow Chow. I have always had dogs. This harness must of broke because it was defective. Mountain Dog did not even want me to send it in to investigate further. They just wanted another £37. I will never recommend using this company.”